I'm having this issue on what seems like 3 files that I recently put on my server. (LOTR movies, approx. 16-17gb each)
If I manually skip forward too far, it locks up and won't recover and says that it lost connection to the server. If I select a chapter too far ahead, it will do the same thing. I have seen where there are multiples of the same movie playing when this happens. Can't restart the movie from any point after that unless I either A.)start from the beginning or B.)exit the app and go back in, where again, you have to start from the beginning. It's quite annoying.
I don't do this very often but we had a case where we needed to jump ahead so we didn't have to re-watch everything (they are the extended 3.5+ hour versions). These files will play from start to finish just fine. I don't think that it is a file problem(MKV files)
I'm using a QNAP server with plenty of power. I've transcoded as many as 3 files at once. (that's a back breaker but it does it.)
Also the Plex client is on an 2017 Nvidia Shield. Most if not all my files are Direct Played or at least Direct Streamed and every so often the audio has to transcode which isn't a big deal. I tested a handful of other movies ranging in duration and they never had an issue skipping around wherever I wanted almost instantly. If I play them directly on the server using the player on the server, I can skip around just fine as well, which to me was to be expected pretty much.
Have you guys heard anything new on this issue? If anyone wants to know anything else or want help figuring it out, I'd be glad to help. I looked at a few logs but not sure what I'm looking for and the logs are tedious. Not sure if there is a better way to look at/parse them out to find the issue.
This, I think, is my first post in the Plex forums so be gentle. I'm here to help. :)
I should also mention for fun that I AM a Plex Pass subscriber.
QNAP TVS-463 Server
Nvidia Shield (2017) w/ Plex client connected via wifi
Plex version 220.127.116.1166
Asus RT-AC3200 Tri-band router w/ 100mbps internet connection and gigabit ethernet connections (to the server)