# Faulting module name: KERNELBASE.dll

**URL:** https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758
**Category:** Plex Players
**Tags:** player-windows
**Created:** [February 22, 2022, 6:25pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758 "2022-02-22T18:25:05Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![TwoSteves](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TwoSteves](https://forums.plex.tv/u/TwoSteves)
#### Post date: [February 22, 2022, 6:25pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/1 "2022-02-22T18:25:05Z")

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Server Version#: _shrug_  
Player Version#: 1.41.0.2876

Plex won’t open on my Windows 11 machine.  
I tried Windows Update and Updating Plex to the latest version Plex-1.41.0.2876-e960c9ca-x86\_64  
Thanks for your help

Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x6213fb68  
Faulting module name: KERNELBASE.dll, version: 10.0.22000.527, time stamp: 0x71a5cb5d  
Exception code: 0xc0dedead  
Fault offset: 0x000000000004478c  
Faulting process id: 0x3bf0  
Faulting application start time: 0x01d82818104bb8c2  
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe  
Faulting module path: C:\Windows\System32\KERNELBASE.dll  
Report Id: 9f664d24-82e4-4273-8539-8936807fe2eb  
Faulting package full name:  
Faulting package-relative application ID:

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### Author: ![trinajim](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trinajim/32/211131_2.png) [@trinajim](https://forums.plex.tv/u/trinajim)
#### Post date: [February 22, 2022, 7:46pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/2 "2022-02-22T19:46:35Z")

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I’ve got the same on Windows 10. Started a few days ago after a BDoD. Now app launches and immediately closes. Event Viewer shows same KERNELBASE.

Has persisted after uninstall/reinstall.

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### Author: ![TwoSteves](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TwoSteves](https://forums.plex.tv/u/TwoSteves)
#### Post date: [March 2, 2022, 7:05pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/3 "2022-03-02T19:05:57Z")

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bumpity bump

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### Author: ![TwoSteves](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TwoSteves](https://forums.plex.tv/u/TwoSteves)
#### Post date: [March 2, 2022, 7:08pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/4 "2022-03-02T19:08:05Z")

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Fixed be deleting AppData\Local\Plex folder based on what I saw from another thread

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### Author: ![rswoodford](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@rswoodford](https://forums.plex.tv/u/rswoodford)
#### Post date: [March 14, 2022, 2:30pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/5 "2022-03-14T14:30:41Z")

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This worked for me on Windows 10. Thanks so much.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [June 12, 2022, 2:31pm UTC](https://forums.plex.tv/t/faulting-module-name-kernelbase-dll/777758/6 "2022-06-12T14:31:09Z")

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