# Feedback regarding Pre-rolls **URL:** \ **Category:** Plex Players\ **Tags:** apple-tv, apple-tv-beta, apple-tv-preview, ios\ **Created:** [September 22, 2026, 4:51pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216 "2026-09-22T16:51:18Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![VashTheStampede15](https://avatars.discourse-cdn.com/v4/letter/v/eb9ed0/32.png) [@VashTheStampede15](https://forums.plex.tv/u/VashTheStampede15)\ **Post date:** [September 22, 2026, 4:51pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/1 "2026-09-22T16:51:18Z")
I have some feedback for the current production iOS and AppleTV 4K versions, as well as the current TestFlight version of the AppleTV 4k Plex app, but when I try to send the feedback via the TestFlight email, it bounces back as undelivered because the address is unable to receive mail. Regarding Pre-Rolls. In Settings \> Player Experience \> Cinema Trailers, the option “Play Pre-roll Only” does not work. If I change the option to any of the Play 1 thru 5 Before Movie, then a pre-roll will play. But the pre-roll will not play if the Play Pre-roll Only option is selected. ---
**Author:** ![JayandNeil](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JayandNeil](https://forums.plex.tv/u/JayandNeil)\ **Post date:** [September 22, 2026, 5:58pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/2 "2026-09-22T17:58:00Z")
Server Version#:1.43.4.10903 Player Version#:2026.18.0 (2024) Why have pre-roll videos stopped being played before movies? I’ve tried toggling it off and back on. I’ve double checked the file path for the pre-roll videos, albeit nothing has changed except the updated version of the player on ATV. I note that pre-rolls were not playing on the new version of the app on iPadOS/iOS…. Is this just not going to work anymore? ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [September 22, 2026, 6:10pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/3 "2026-09-22T18:10:37Z")
Another user reported something similar: > [@Feedback regarding Pre-rolls](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216): > > I have some feedback for the current production iOS and AppleTV 4K versions, as well as the current TestFlight version of the AppleTV 4k Plex app, but when I try to send the feedback via the TestFlight email, it bounces back as undelivered because the address is unable to receive mail. Regarding Pre-Rolls. In Settings \> Player Experience \> Cinema Trailers, the option “Play Pre-roll Only” does not work. If I change the option to any of the Play 1 thru 5 Before Movie, then a pre-roll will play.… ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 22, 2026, 8:03pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/4 "2026-09-22T20:03:19Z")
merged this two. thanks for reports ---
**Author:** ![3limin4tor](https://avatars.discourse-cdn.com/v4/letter/3/9fc29f/32.png) [@3limin4tor](https://forums.plex.tv/u/3limin4tor)\ **Post date:** [October 6, 2026, 3:00pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/5 "2026-10-06T15:00:16Z")
I face the exact same issue with the newly released plex app redesign for Apple TV. Using Verison 2026.19.1 for both iOS and Apple TV, Pre-Rolls are not playing… Please fix that as i have plenty of custom pre rolls i want plex to play randomly before any movie… used to work with the old Apple TV / iOS Apps… ---
**Author:** ![NerveCenter](https://avatars.discourse-cdn.com/v4/letter/n/13edae/32.png) [@NerveCenter](https://forums.plex.tv/u/NerveCenter)\ **Post date:** [October 7, 2026, 1:53am UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/6 "2026-10-07T01:53:08Z")
My apple TV just updated to the new UI and its great but my cool halloween spook prerolls dont play unless I set the setting to (at minimum) 1 trailer boooooooooo, my apple tv is using client version 2026.19.1(2058) Platform version 26.6 and my device model is 14,1. ---
**Author:** ![namtellum](https://avatars.discourse-cdn.com/v4/letter/n/ea666f/32.png) [@namtellum](https://forums.plex.tv/u/namtellum)\ **Post date:** [October 10, 2026, 9:29pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/7 "2026-10-10T21:29:04Z")
Client version: 2026.19.1(971050476) Server version: 1.43.4.10903 Pre-rolls stopped working for me with new player on Android TV. Still works on desktop app. Play pre-rolls only plays nothing. Cinema trailers set to 1 plays a trailer not in my pre-rolls folder. ---
**Author:** ![KMiller8821](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kmiller8821/32/6845_2.png) [@KMiller8821](https://forums.plex.tv/u/KMiller8821)\ **Post date:** [October 11, 2026, 3:11pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/8 "2026-10-11T15:11:01Z")
I have the same symptom. I have about 15 halloween prerolls that run during this season and they will not play on Apple Devices (iPhone/iPad/Tv). I tried the setting trailers to “1” thing and all I get is a trailer, my prerolls are not working on those platforms. I know the server is fine because if I use my web browser to test, the prerolls play as expected. ---
**Author:** ![rudedog71](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rudedog71/32/15506_2.png) [@rudedog71](https://forums.plex.tv/u/rudedog71)\ **Post date:** [October 12, 2026, 10:46pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/9 "2026-10-12T22:46:23Z")
Does this mean its a documented bug now and we just need to wait for dev to get to it in the backlog? ---
**Author:** ![EricD1973](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ericd1973/32/81776_2.png) [@EricD1973](https://forums.plex.tv/u/EricD1973)\ **Post date:** [October 12, 2026, 11:01pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/10 "2026-10-12T23:01:00Z")
Yeah I miss my halloween prerolls on the new Android TV app. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 12, 2026, 11:12pm UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/11 "2026-10-12T23:12:18Z")
@rudedog71 the bug report shows as “in progress” so it being worked on. ---
**Author:** ![sta66s](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@sta66s](https://forums.plex.tv/u/sta66s)\ **Post date:** [October 17, 2026, 2:54am UTC](https://forums.plex.tv/t/feedback-regarding-pre-rolls/943216/12 "2026-10-17T02:54:58Z")
Why did you force this new app on us when it’s clearly not feature complete