# File name problem when downloading **URL:** \ **Category:** General Discussions\ **Created:** [April 15, 2015, 10:23pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006 "2015-04-15T22:23:07Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 10:23pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/1 "2015-04-15T22:23:07Z")
Hey,   I come here and i have a question, when i'm downloading a movie or a tv show i have a problem, the name of the file is all time the same 'file.avi' or 'file.mkv'   i tryied to searsh on the forum but i didn't think or understood the other topics   Sry for my english   Regards   Denis ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [April 15, 2015, 10:24pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/2 "2015-04-15T22:24:31Z")
See this support article regarding naming your media [https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation](https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation) ---
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 10:25pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/3 "2015-04-15T22:25:50Z")
already saw it but i don't understand :S ---
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 10:27pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/4 "2015-04-15T22:27:39Z")
i have a folder with FILMS one with SERIES and one WITH MUSIC  so i don't know where is the trouble ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [April 15, 2015, 10:28pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/5 "2015-04-15T22:28:04Z")
Well your are going to have to help us help you, That page I linked has about 20 other links on it to the rest of the documentation. Which part/parts in all of that do you not understand? ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [April 15, 2015, 10:28pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/6 "2015-04-15T22:28:35Z")
What kind of trouble? Is plex not seeing any of the media? > i have a folder with FILMS one with SERIES and one WITH MUSIC  so i don't know where is the trouble ---
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 10:29pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/7 "2015-04-15T22:29:31Z")
nah all my films and series are found with no problems atm, but when i want download one it's downloading with name 'file.avi or file.mkv' ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 15, 2015, 10:49pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/8 "2015-04-15T22:49:44Z")
what Version number of server are you running and what version? what browser? it downloads with correct file name for me. just to make sure, you are speaking of when you use the menu to download file from the Web app the resulting file name is not the actual file name in the directory ![post-2548-0-64704500-1429138056.png|284x281](upload://84BpCueVWNxDKdE8AUOtWeFVD6v.png) ---
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 10:50pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/9 "2015-04-15T22:50:53Z")
> what Version number of server are you running and what version? what browser? it downloads with correct file name for me. > > just to make sure, you are speaking of when you use the menu to download file from the Web app the resulting file name is not the actual file name in the directory > > ![attachicon.gif](https://forums.plex.tv/public/style_images/plex/attachicon.gif)[Screen Shot 2015-04-15 at 3.47.19 PM.png](https://forums.plex.tv/index.php?app=core&module=attach§ion=attach&attach_rel_module=post&attach_id=47808) i use the lastest server version on debian, firefox(doing the same on ie, didn't tried on chrome) and yes it is when i use the download button on the web app =) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 15, 2015, 11:02pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/10 "2015-04-15T23:02:30Z")
pretty sure it a a browser thing on how the link is created dynamically. Chrome is the only one i think that does it correctly. ( I am not a web developer so don't know specifics on why that is ) ---
**Author:** ![Themench](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@Themench](https://forums.plex.tv/u/Themench)\ **Post date:** [April 15, 2015, 11:06pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/11 "2015-04-15T23:06:10Z")
nah i just tried on chrome same problem here ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 15, 2015, 11:13pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/12 "2015-04-15T23:13:12Z")
are you on local network with the server machine? or when actually on server computer? it was just suggested to me that might be related to localhost or local network it too. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 16, 2015, 12:46am UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/13 "2015-04-16T00:46:42Z")
I thought the download option always used the file.ext name. It does for me. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 16, 2015, 1:01am UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/14 "2015-04-16T01:01:22Z")
I should have been more precise. If i right click on the Download link and choose "save link as" ( which i am always in the habit of doing so forgot to mention) in chrome on mac anyway, it will save with real file name. if i just click Download it will be file.ext. but i can only get it to do this in chrome ![post-2548-0-24818900-1429146078.png|318x353](upload://eUXF8xrTaIn2wOPWjYJJuiUuzXV.png) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 16, 2015, 4:23am UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/15 "2015-04-16T04:23:29Z")
Wow.  I never knew that.  Thanks BigWheel. ---
**Author:** ![leelynds](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/leelynds/32/82049_2.png) [@leelynds](https://forums.plex.tv/u/leelynds)\ **Post date:** [April 16, 2015, 4:41am UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/16 "2015-04-16T04:41:40Z")
Just to report an oddity--- on both both Firefox and Chrome, tested several times to make sure I had same results :unsure: When accessing through local network (plex server ip:32400), clicking on the download link saves the file with the correct name - "my-movie.mp4".  If I use the "save link as" option it defaults to"file.mp4" However, if I access from plex.tv, it works the opposite.  That is, clicking on download defaults to "file.mp4", save link as uses the correct file name - "my-movie.mp4" ---
**Author:** ![lpr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lpr/32/81752_2.png) [@lpr](https://forums.plex.tv/u/lpr)\ **Post date:** [August 2, 2016, 2:25pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/17 "2016-08-02T14:25:31Z")
This is still happening for me on a Mac and Chrome. Click or right click on download for a music file and the file will be called “file.flac” EDIT: if you try directly for the search result it will do this. If you click save as on download from the currently playing track it will save the correct filename. If you click download on the currently playing now it will save as file.ext ---
**Author:** ![Nemogollom](https://avatars.discourse-cdn.com/v4/letter/n/a183cd/32.png) [@Nemogollom](https://forums.plex.tv/u/Nemogollom)\ **Post date:** [December 3, 2016, 7:48pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/18 "2016-12-03T19:48:00Z")
@lpr thank you! They really should alter the way the download is pushed and have it include headers for the target filename, but your technique of picking ‘save as’ on the download works great! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 7:41pm UTC](https://forums.plex.tv/t/file-name-problem-when-downloading/100006/19 "2020-01-07T19:41:25Z")