# Files not found in PLEX

**URL:** <https://forums.plex.tv/t/files-not-found-in-plex/857699>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 25, 2023, 5:43pm UTC](https://forums.plex.tv/t/files-not-found-in-plex/857699 "2023-10-25T17:43:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![claude\_bl](https://avatars.discourse-cdn.com/v4/letter/c/48db29/32.png) [@claude\_bl](https://forums.plex.tv/u/claude_bl)\
**Post date:** [October 25, 2023, 5:43pm UTC](https://forums.plex.tv/t/files-not-found-in-plex/857699/1 "2023-10-25T17:43:27Z")

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Hello everyone,

I have a SYNO DS918+ NAS.

I find most of my video folders in PLEX.  
I made a videos folder with a Die Hard subfolder with all the films in the saga in this subfolder.

PLEX find them good.

I did the same thing for a JAMES BOND sub-folder and the PLEX only found one film instead of 27.

I checked the permissions, I tried to rename the files but nothing works.

Do you have any idea, I’m stuck…

Thanks for your help.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 25, 2023, 5:51pm UTC](https://forums.plex.tv/t/files-not-found-in-plex/857699/2 "2023-10-25T17:51:25Z")

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> [@claude\_bl](#):
>
> I did the same thing for a JAMES BOND sub-folder and the PLEX only found one film instead of 27.

If you are creating “collection”-type subfolders, you need to adhere more closely to the recommended naming style with its contents. [https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/](https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/)  
Ideally, you create subfolders for every movie within the “collection” subfolder.  
I am doing this and it works alright:

 ![grafik](https://global.discourse-cdn.com/plex/original/4X/2/5/9/2595b3b75133d6c5e7776bb3ec7bd9e15e5d0a32.png)

If you rename your files, you may have to perform a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) to clear any mismatches you might have now in your Plex database.

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**Author:** ![claude\_bl](https://avatars.discourse-cdn.com/v4/letter/c/48db29/32.png) [@claude\_bl](https://forums.plex.tv/u/claude_bl)\
**Post date:** [October 26, 2023, 6:21pm UTC](https://forums.plex.tv/t/files-not-found-in-plex/857699/3 "2023-10-26T18:21:03Z")

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Great, it worked well!  
Thank you so much.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 24, 2024, 6:21pm UTC](https://forums.plex.tv/t/files-not-found-in-plex/857699/4 "2024-01-24T18:21:23Z")

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