# Files with tags don't show up **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [December 14, 2021, 10:20am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308 "2021-12-14T10:20:28Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 10:20am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/1 "2021-12-14T10:20:28Z")
Server Version#: 1.25.2.5319 Player Version#: Hi, I have a problem with movie files with tags within: they are skipped during the scanning process. I had the same problem with the same files in KODI. I had to disable the video tags in the library settings. I don’t see any similar option in PLEX. I tried to rename the movie files, but it was useless. Thanks for help ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2021, 10:21am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/2 "2021-12-14T10:21:28Z")
> [@dongioia](#): > > I had to disable the video tags in the library settings. > I don’t see any similar option in PLEX. Edit the library, go to the Advanced tab disable “Prefer local metadata” After a bad mismatch, you might have to perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 11:29am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/3 "2021-12-14T11:29:59Z")
Thanks, but it didn’t work. Some files (the same as previously) were skipped in the scannig process. I tried to read the logs (verbose mode not enabled) but I can’t find any trace of it. What kind of informations had I to provide to troubleshoot this? Thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2021, 11:33am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/4 "2021-12-14T11:33:49Z")
Please give an example of an actual file name. Do also include the type of library. > **[Category : Your Media | Plex Support](https://support.plex.tv/articles/categories/your-media/)** ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 12:28pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/5 "2021-12-14T12:28:57Z")
The structure is ike this: Media folder → movies folder → Aladdin (2019).mkv The file is h264 - mpeg4 avc (part 10)(avc 1) Like I said only some files within the movies folder don’t show up: 7 files over 44. The others 37 files are well scanned. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2021, 12:41pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/6 "2021-12-14T12:41:20Z")
There is nothing wrong with this file name. Also, Plex doesn’t read embedded meta tags from MKV files. (at least not the kind of tag which could influence proper “matching” of a movie) Since this is Linux, check the file access permissions. Keep in mind that Plex Server is running under a special user account (i.e. not the user account which you are using when you log on to the machine). ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 12:51pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/7 "2021-12-14T12:51:13Z")
I tried to change the scanner to “plex movie scanner” and the agent to “plex movie (legacy)”. Now the missing files are shown in the library, but they are marked as unavailable and, therefore, I can’t play them. Do you still think is a permission issue? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2021, 1:00pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/8 "2021-12-14T13:00:12Z")
> [@dongioia](#): > > but they are marked as unavailable Could be. Could be something else as well. I hope you are not doing something with cloud media storage or something? Are you perhaps using external hard drives with aggressive power-saving behaviour (leading them to spin down after just a few minutes of idle time)? ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 3:21pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/9 "2021-12-14T15:21:18Z")
All my files are stored on a nas. The linux server with plex mounts the shared folders at boot. As I said, in a sinlge movie folder I have 44 files, but only 7 are affected. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2021, 3:26pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/10 "2021-12-14T15:26:14Z")
As I said: this is Linux, check the file access permissions. Mounting the folder at boot doesn’t change the possibility of wrong access permissions on certain files only. Whether using NFS or SMB doesn’t really make a difference either, as far as I know. You might wanna give this a read: [Linux Tips](https://forums.plex.tv/t/linux-tips/276247/1) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 14, 2021, 3:47pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/11 "2021-12-14T15:47:36Z")
To add to @OttoKerner May I see the mount entries in `/etc/fstab` ? ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 14, 2021, 3:54pm UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/12 "2021-12-14T15:54:40Z")
Sure: [//192.168.50.130/Transmission](https://192.168.50.130/Transmission) /media/transmission cifs auto,defaults,nofail,guest,uid=1000,iocharset=utf8 0 0 [//192.168.50.130/Videoteca](https://192.168.50.130/Videoteca) /media/videoteca cifs auto,defaults,nofail,guest,uid=1000,iocharset=utf8 0 0 This is the output of ls -la of the file: -rwxr-xr-x 1 sav root 10656702657 Dec 22 2019 ‘Aladdin (2019).mkv’ This is the output for another file in the same dir wich hasn’t problems: -rwxr-xr-x 1 sav root 8546970476 Apr 26 2019 ‘The Blues Brothers BDrip 1080p ENG-ITA DTS Multisub x264 bluray 1980.mkv’ ---
**Author:** ![dongioia](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dongioia](https://forums.plex.tv/u/dongioia)\ **Post date:** [December 15, 2021, 9:40am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/13 "2021-12-15T09:40:50Z")
Am I missing something? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 15, 2022, 9:41am UTC](https://forums.plex.tv/t/files-with-tags-dont-show-up/764308/14 "2022-03-15T09:41:22Z")
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