# Finding database entry for file

**URL:** <https://forums.plex.tv/t/finding-database-entry-for-file/772729>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [January 24, 2022, 9:55pm UTC](https://forums.plex.tv/t/finding-database-entry-for-file/772729 "2022-01-24T21:55:29Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [January 24, 2022, 10:52pm UTC](https://forums.plex.tv/t/finding-database-entry-for-file/772729/6 "2022-01-24T22:52:14Z")

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> [@realakula\_email\_de](#):
>
> movie file

First of all, above needs to be of a supported type, like mp4, mkv etc.  
Ref: [https://support.plex.tv/articles/201426506-why-are-iso-video-ts-and-other-disk-image-formats-not-supported/](https://support.plex.tv/articles/201426506-why-are-iso-video-ts-and-other-disk-image-formats-not-supported/)

2nd, the user that PMS runs under needs access to the file, so if you are running PMS as a service, then check the service user has access

3rd, you should look at the naming of the media, since if not named correctly, you might be lucky finding it with the `Unmatched` filter instead of `Duplicates`

And if still nothing, then make sure your [PMS log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) level is set to debug, and then do a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) on the movie, followed by uploading a zip with the [PMS logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

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