# Finding my plex server

**URL:** <https://forums.plex.tv/t/finding-my-plex-server/895281>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [November 12, 2024, 9:51pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281 "2024-11-12T21:51:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![HasIssues](https://avatars.discourse-cdn.com/v4/letter/h/e36b37/32.png) [@HasIssues](https://forums.plex.tv/u/HasIssues)\
**Post date:** [November 12, 2024, 9:51pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/1 "2024-11-12T21:51:58Z")

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My dad (owner of this account) passed away recently. He was a plex pass lifetime member and had multiple libraries. For the life of me, I can’t find where they would be and am curious if anyone can provide some tips and tricks on how I might be able to find? Our mom was trying to watch a movie and it should be on the library but right now the account isn’t connected to any of them.  
The only media server it’s connected to is one I just started to see if I needed an update. I’m at a loss

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [November 12, 2024, 10:27pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/2 "2024-11-12T22:27:17Z")

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Reach out to [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) and open a ticket, providing details about your dad’s account, as well as the situation

And so sorry about your loss

With love

/Plex

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**Author:** ![HasIssues](https://avatars.discourse-cdn.com/v4/letter/h/e36b37/32.png) [@HasIssues](https://forums.plex.tv/u/HasIssues)\
**Post date:** [November 12, 2024, 10:32pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/3 "2024-11-12T22:32:41Z")

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@dane22 Mind if I ask the selection? lol. Not trying to cancel anything and technical support won’t let us fill out a form.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [November 12, 2024, 10:36pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/4 "2024-11-12T22:36:59Z")

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You should leave the `Where should we direct you?` as is, and just fill out the remaining parts

You are looking for `Billing issues and Questions` since that department handles account related stuff

If above doesn’t work, then please try a different browser

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**Author:** ![HasIssues](https://avatars.discourse-cdn.com/v4/letter/h/e36b37/32.png) [@HasIssues](https://forums.plex.tv/u/HasIssues)\
**Post date:** [November 12, 2024, 11:53pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/5 "2024-11-12T23:53:08Z")

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Hey @dane22 I submitted but actually ended up finding where he kept his server and it just needed the update! Appreciate your help and I’ll lookout from` billing issues and questions` when they respond to let them know we’re good!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 10, 2025, 11:54pm UTC](https://forums.plex.tv/t/finding-my-plex-server/895281/6 "2025-02-10T23:54:03Z")

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