# Firestick app crash during episode selection **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, fire-tv\ **Created:** [July 13, 2021, 11:13am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485 "2021-07-13T11:13:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [July 13, 2021, 11:13am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/1 "2021-07-13T11:13:14Z")
Server Version#:4.60.3 Player Version#:8.19.4.26517 Hello, posting as requested. My firestick plex app closes itself when I try and scroll to a particular episode of a show, the season folders are fine, but when selected a season, it will happily go past episodes marked as played, but closes the second I press along to an unwatched episode. All other functions seem to work, movies, live TV, it is only happening on shows. I have the log, I shall upload. [plex crash log.txt](https://forums.plex.tv/uploads/short-url/nQZSOOjhDHpOcrfA3sy7jYbMLBm.txt) (4.5 MB) Hope this helps šŸ™‚ ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [July 13, 2021, 11:40am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/2 "2021-07-13T11:40:37Z")
DaveBinM ---
**Author:** ![DaveBinM](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davebinm/32/9984_2.png) [@DaveBinM](https://forums.plex.tv/u/DaveBinM)\ **Post date:** [July 13, 2021, 7:30pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/3 "2021-07-13T19:30:20Z")
Tracking this internally now ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [July 16, 2021, 7:44pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/4 "2021-07-16T19:44:35Z")
So when you say tracking internally, what does that mean Dave? Are you following my logs? I am still experiencing this issue. I wonder if it may be relevant, my main hard drive Iā€™ve been using for a while works perfectly, it is only on an additional drive, and when trying to access shows direct from my pc Iā€™m having the problemā€¦ I cant see how it should make a difference though as plex works great on my tablet and phone ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [August 7, 2021, 6:06am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/5 "2021-08-07T06:06:10Z")
Still having this issue, is there any news? Or do you have any advice at all please? šŸ™‚ Cheers ---
**Author:** ![mclarson1](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@mclarson1](https://forums.plex.tv/u/mclarson1)\ **Post date:** [August 14, 2021, 5:50pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/6 "2021-08-14T17:50:05Z")
Having exact same issue. Navigating through episodes crashes app as soon as I highlight an unwatched episode. Workaround - start at a previously watched one, and then fast forward through it to start playing the unwatched one that you want to see. Hopefully a fix soon. ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [August 15, 2021, 5:30am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/7 "2021-08-15T05:30:21Z")
That is exactly what Iā€™ve been doing! šŸ™‚šŸ˜€ thank you ---
**Author:** ![arthurleith70\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@arthurleith70\_gmail\_com](https://forums.plex.tv/u/arthurleith70_gmail_com)\ **Post date:** [August 27, 2021, 9:02am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/8 "2021-08-27T09:02:26Z")
I also have been experiencing exactly the same issue for last couple of months, tried updating to latest version, uninstalled and reinstalled the App on my Firestick. Also updated the Server version. Still no success. Any help on this would be appreciated ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [August 27, 2021, 6:54pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/9 "2021-08-27T18:54:30Z")
Iā€™m still hopeful that something might get done about it, all other platforms work fine, even the xbox. Which is surprising as it canā€™t handle live TV from my HDhomerun lolā€¦ thatā€™s not a plex issue thoughā€¦ just Microsoft šŸ˜„ ---
**Author:** ![Alathorn](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@Alathorn](https://forums.plex.tv/u/Alathorn)\ **Post date:** [August 29, 2021, 7:32pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/10 "2021-08-29T19:32:35Z")
Iā€™ve been having the same issues for a while now, so itā€™s good to hear at least Iā€™m not the only one with issues! ---
**Author:** ![chab09](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@chab09](https://forums.plex.tv/u/chab09)\ **Post date:** [September 26, 2021, 12:26am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/11 "2021-09-26T00:26:47Z")
Was there ever any progress on this? This is also happening on all my firestick devices. Iā€™ve had to switch over to xbox 360ā€¦ ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [September 26, 2021, 7:50am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/12 "2021-09-26T07:50:14Z")
Iā€™ve not heard anything back, hope something is in the pipelineā€¦ you start to wonder if you did something wrong donā€™t you? Like you said, others are experiencing the same issue so at least there is some ratification that itā€™s not a mistake on your part. šŸ™‚ Iā€™m also hopeful they bring back automatic downloads of subtitles, but thatā€™s another thread šŸ˜‰ ---
**Author:** ![chab09](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@chab09](https://forums.plex.tv/u/chab09)\ **Post date:** [September 26, 2021, 4:34pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/13 "2021-09-26T16:34:21Z")
Does it happen on all TV shows for you, or just a certain TV show? From what I can tell mine appears to be on only one specific show. ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [September 26, 2021, 6:31pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/14 "2021-09-26T18:31:21Z")
It is an issue across all shows, however it doesnā€™t surprise me if you are having issues with 1 in particular, I know some players can have problems with specific codec/formats sometimes. Fingers crossed there is a fix soon šŸ™‚ ---
**Author:** ![chab09](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@chab09](https://forums.plex.tv/u/chab09)\ **Post date:** [September 26, 2021, 10:39pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/15 "2021-09-26T22:39:16Z")
After some more testing, itā€™s actually just 2 seasons of 1 specific show. The 3rd season works fine. _facepalm_ ---
**Author:** ![eternalfire1244\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/e/ebca7d/32.png) [@eternalfire1244\_gmail\_com](https://forums.plex.tv/u/eternalfire1244_gmail_com)\ **Post date:** [October 7, 2021, 12:36am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/16 "2021-10-07T00:36:29Z")
I am having the exact same issue on at least one show on all of my fire sticks. I hope there is something in the works because I would really like to be able to watch some episodes with my kid and this is putting a damper on that. ---
**Author:** ![chab09](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@chab09](https://forums.plex.tv/u/chab09)\ **Post date:** [October 27, 2021, 6:27pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/17 "2021-10-27T18:27:01Z")
Has anybody tried creating a new managed home profile? While not ideal, I made a new managed home user profile and while logged in to that I donā€™t seem to have the episode selection issue anymore. Perhaps weā€™re experiencing some sort of profile corruption? ---
**Author:** ![steve\_levitt\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@steve\_levitt\_hotmail\_com](https://forums.plex.tv/u/steve_levitt_hotmail_com)\ **Post date:** [November 1, 2021, 2:29pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/18 "2021-11-01T14:29:26Z")
Navigating through random TV Show library episodes crashes app when signed in as same Managed User on 2 identical Fire TV Stickā€™s (2nd Gen) running version Fire OS 5.2.8.4 (672751320) and Plex version 8.25.0.28665. Problem does not replicate on either stick when signed in as Guest, or, with a Friend account. Nor does problem replicate on a Fire TV (3rd Gen) or any of 3 Roku devices either. All 6 streaming devices operate on the same LAN accessing the same Plex Media Server. No luck clearing data, cache, or even reinstalling Plex app. Evidence tends to support chab09ā€™s ā€œprofile corruptionā€ assertion. Nevertheless, I donā€™t have a Plex Pass (and do not want one), so I canā€™t create a new Managed User account as a workaround. ---
**Author:** ![noeljameslangstaff\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@noeljameslangstaff\_gmail\_com](https://forums.plex.tv/u/noeljameslangstaff_gmail_com)\ **Post date:** [November 2, 2021, 9:27am UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/19 "2021-11-02T09:27:48Z")
OK, Updateā€¦ I have just created a new managed user profile and I can CONFIRM that the problem doesnā€™t replicate when using the second user profile! So PLEX, what is going on? A few issues remain while using this work aroundā€¦ I canā€™t get my live tv and dvr, and also any progress of seasons is starting from scratch, small pennies to count as the crashing has ceased. If I want live tv I just switch accounts, itā€™s easy enoughā€¦ @chab09 thanks for the heads up, and @steve_levitt_hotmail_com you donā€™t need a pass to create a profile, I donā€™t have oneā€¦ select your name at the top of the screen on the left, above where it says home and hit the plus button šŸ™‚ ---
**Author:** ![steve\_levitt\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@steve\_levitt\_hotmail\_com](https://forums.plex.tv/u/steve_levitt_hotmail_com)\ **Post date:** [November 3, 2021, 3:22pm UTC](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485/20 "2021-11-03T15:22:30Z")
Thanks, **noeljameslangstaff\_gmail\_com**. I hadnā€™t thought of using the client app to do so. The the verbiage on the plex.tv/web interface misled me. Ignoring the warning, I was able to create the new managed user that way. BTW, are you running the same Fire TV Stick model and OS version as mine? ![users & sharing](https://global.discourse-cdn.com/plex/original/4X/1/d/a/1da3e4aab26cff27baf307d0539d9e172ece7a2e.jpeg) [Next page](https://forums.plex.tv/t/firestick-app-crash-during-episode-selection/728485.md?page=2)