# FireTV Freezes, Skips and Errors

**URL:** <https://forums.plex.tv/t/firetv-freezes-skips-and-errors/823753>\
**Category:** Plex Players\
**Tags:** fire-tv\
**Created:** [December 22, 2022, 6:18am UTC](https://forums.plex.tv/t/firetv-freezes-skips-and-errors/823753 "2022-12-22T06:18:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PU36](https://avatars.discourse-cdn.com/v4/letter/p/a698b9/32.png) [@PU36](https://forums.plex.tv/u/PU36)\
**Post date:** [December 22, 2022, 6:18am UTC](https://forums.plex.tv/t/firetv-freezes-skips-and-errors/823753/1 "2022-12-22T06:18:27Z")

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Server Version#:1.30.1.6497  
Player Version#: 9.13.0.37280

When viewing movies on Amazon FireTV 4K Max the streaming will eventually freeze (audio continues), then will sync within 5 seconds, a few minutes later the video will flash dark, rewind 2 seconds. Then after a few more minutes will “Error occurred when trying to play this video”. When the error occurs the dashboard on the server shows a burst of data to the client.

Sometimes the errors begin and start within seconds… the time is not consistent.

All of these errors and issues ONLY occur on the FireTV. I stream to Web, iPhone and other devices without issues. Attached are the network logs from the FireTV  
[PlexNetLogFireTV.txt](https://forums.plex.tv/uploads/short-url/7yCQdzvCyU9nI2ru3jqXjfqfbZN.txt) (112.3 KB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 22, 2023, 6:18am UTC](https://forums.plex.tv/t/firetv-freezes-skips-and-errors/823753/2 "2023-03-22T06:18:47Z")

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