# FireTV Plex App - can't go back
**URL:** https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531
**Category:** Plex Players
**Tags:** fire-tv
**Created:** [June 10, 2026, 7:42am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531 "2026-06-10T07:42:01Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@addictedtopain](https://forums.plex.tv/u/addictedtopain)
#### Post date: [June 10, 2026, 7:42am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/1 "2026-06-10T07:42:01Z")
Server Version#: 1.43.2.10687
Player Version#: 2026.11.0
The new FireTV App is buggy - Slow to load certain pages, slow to scroll or navigate, even on the latest FireTV stick, with minimal memory usage.
When navigating shows or playlists, it is sometimes not possible to go back to the Plex homescreen. The back button on the remote does not respond, no option on screen to go back. I am regularly having to force stop the application in order to reset.
Clearly the new app needed further QA testing before deployment.
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### Author:  [@elric1v](https://forums.plex.tv/u/elric1v)
#### Post date: [June 10, 2026, 12:22pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/2 "2026-06-10T12:22:00Z")
Same issues on FireTV cube. The app is almost unusable and I have to force stop or reboot the FireTV daily because I get stuck in a show and can’t go back to other shows.
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [June 10, 2026, 9:28pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/3 "2026-06-10T21:28:59Z")
Thanks for report
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [June 10, 2026, 10:00pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/4 "2026-06-10T22:00:34Z")
Exactly as I stated on my post. Absolute garbage of an update. Test few times before releasing to the general public
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### Author:  [@katiekat641](https://forums.plex.tv/u/katiekat641)
#### Post date: [June 12, 2026, 7:41am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/5 "2026-06-12T07:41:09Z")
Same here
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### Author:  [@kristia535](https://forums.plex.tv/u/kristia535)
#### Post date: [June 15, 2026, 1:11pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/6 "2026-06-15T13:11:09Z")
Same problem on fireTv cube.
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### Author:  [@chucklezt](https://forums.plex.tv/u/chucklezt)
#### Post date: [June 15, 2026, 1:13pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/7 "2026-06-15T13:13:36Z")
You guys should be ashamed of the garbage app you shipped under our nose. I would like a toggle to turn off the new experience asap. For now, Im reverting and locking down updates.
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### Author:  [@Emissary35](https://forums.plex.tv/u/Emissary35)
#### Post date: [June 15, 2026, 2:39pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/8 "2026-06-15T14:39:06Z")
This update is garbage! All my videos buffer and won’t play. The same videos that played fine before the update! Does Plex actually test anything before forcing updates on users? Or do you guys just wing it? Those responsible should be fired! This will now cause so many Plex users to waste countless hours trying to work around!
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [June 15, 2026, 6:58pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/9 "2026-06-15T18:58:48Z")
@plex are we getting a fix or not??? Seriously how do you expect us paying Plex customers to be content with this garbage of an update!??? I use Plex on an everyday basis and for the last few weeks I been struggling to get the darn app working! I am having to resort to watching off Emby. Defeats the whole purpose of having Plex when I actually paid for the life time subscription. Please sort it out! Or revert back to the previous version before this gid awful update
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### Author:  [@Dalmus](https://forums.plex.tv/u/Dalmus)
#### Post date: [June 16, 2026, 3:47am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/10 "2026-06-16T03:47:49Z")
> [@Jubz26](#):
>
> I been struggling to get the darn app working! I am having to resort to watching off Emby. Defeats the whole purpose of having Plex when I actually paid for the life time subscription. Please sort it out! Or revert back to the previous version before this gid awful update
You can always revert back to the older version yourself. It’s not hard.
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### Author:  [@majestrate](https://forums.plex.tv/u/majestrate)
#### Post date: [June 16, 2026, 6:47am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/11 "2026-06-16T06:47:16Z")
UPDATE: I wouldn’t bother with VidHub, you can only access one media source at any given time (e.g. select your Plex server, then browse the libraries and if you want your Jellyfin libraries, you have to switch to your Jellyfin server, then browse the libraries). There’s also no shuffle ability. Might be good for others, but I’d rather just use 2 different apps vs this one.
I ended up installing Jellyfin alongside my Plex install, just so I could have the ability to skip around when playing shuffled content. Now with the Plex player usability issues in my Fire TV cube, I’m going to try to sideload the Vidhub player and see how well it works, because it can aggregate Plex and Jellyfin libraries.
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [June 16, 2026, 6:53am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/12 "2026-06-16T06:53:13Z")
Yes I know I can revert back but doing so means I cannot hot key the Plex app on my remote as it’s a side loaded app. Comments like this is what makes Plex not take any actions. They think us the customers won’t bother as we can side load a previous version. The whole purpose of having an update is to “update” the app to a better standard
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### Author:  [@Jubz26](https://forums.plex.tv/u/Jubz26)
#### Post date: [June 16, 2026, 7:58am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/13 "2026-06-16T07:58:50Z")
@plex or anyone know if we can directly contact Plex support to get this sorted???
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### Author:  [@jeffmorales](https://forums.plex.tv/u/jeffmorales)
#### Post date: [June 16, 2026, 3:15pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/14 "2026-06-16T15:15:40Z")
I have the same issue with the BACK button so I’m attaching a sanitized version of the debug logs for the DEV team to have a better idea of what’s goin on. I also asked AI to review the logs and it provided some info that might be useful for the DEV team.
[plex-log-2026-06-16T14\_43\_15.041Z-SANITIZED.zip](https://forums.plex.tv/uploads/short-url/sAW8dynE46NwfWH2Xr0kRig46Al.zip) (265.8 KB)
Note: If you need the original full version of the logs that includes my personal data please message me directly.
## Below is the AI Analysis of my FireTV Plex Client Debug Logs
**Verdict:** this does **not** look like the Back button failing on the remote. Plex is receiving the Back key events. It looks more like the **Plex Fire TV app’s UI/input handler is getting into a bad state**.
The big red flags I see:
1. **Back button is being received**
2. **Then the app starts receiving a flood of Select presses**
3. **The key-handler listener count goes negative**
4. **Tons of Plex timeline errors**
5. **Server connectivity looks fine**
Bottom line: **yes, the logs show Plex receiving the Back button. The failure is after that — Plex’s Fire TV app appears to be getting stuck in a broken UI/input/playback state, likely around post-play or end-of-episode handling.**
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### Author:  [@exbrit](https://forums.plex.tv/u/exbrit)
#### Post date: [June 20, 2026, 6:26am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/16 "2026-06-20T06:26:07Z")
I have 3 samsung televisions, each with a fire tv cube attached. At first, i thought it was my main TV downstairs having a remote issue where the back button wouldn’t navigate to the previous screen, but the next night, i had the same problem on the bedroom tv. I then tried the guest room tv and the same there. Since the update has to be the problem, it needs fixing ASAP.
I’ve been a plex user since the beginning and have had a lifetime subscription forever. I’m very disappointed that testing wasn’t fully done prior to this release.
The front end differences i can live with, but functionalities i cannot.
Please revert back or fix..
Thank you
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### Author:  [@mindspirit64](https://forums.plex.tv/u/mindspirit64)
#### Post date: [June 20, 2026, 8:19am UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/17 "2026-06-20T08:19:11Z")
Same, back button seems stop working (sometimes) after you go back to the the Fire TV Home, and go back into Plex - so you’re stuck on the page for whatever content you were last consuming. Only way to fix is is to reboot.
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### Author:  [@dmkash](https://forums.plex.tv/u/dmkash)
#### Post date: [July 2, 2026, 9:22pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/18 "2026-07-02T21:22:24Z")
Same issue with the back button after the update on a Fire stick. I have to kill the app and relaunch it if I want to switch shows.
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### Author:  [@veeejay](https://forums.plex.tv/u/veeejay)
#### Post date: [July 2, 2026, 9:28pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/19 "2026-07-02T21:28:27Z")
Looks like it will be fixed in the next release:
> [@Can't go back?](https://forums.plex.tv/t/cant-go-back/940193/3):
>
> We are aware of this issue. It should be fixed in the upcoming release on 2026.13.0.
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### Author:  [@Graymatter19](https://forums.plex.tv/u/Graymatter19)
#### Post date: [July 3, 2026, 12:33pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/20 "2026-07-03T12:33:30Z")
Where did you find that information on the upcoming release 2026.13.0?
Do we have a release date?
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [July 3, 2026, 12:46pm UTC](https://forums.plex.tv/t/firetv-plex-app-cant-go-back/939531/21 "2026-07-03T12:46:13Z")
Not a guarantee but they have been pushing updates almost every 14 days.
Normal:
> [@Plex for Mobile (Android & iOS)](https://forums.plex.tv/t/plex-for-mobile-android-ios/909610/47):
>
> Plex for Android 2026.11.0 ([Google Play](https://play.google.com/store/apps/details?id=com.plexapp.android)) Plex for iOS 2026.11.0 ([App Store](https://apps.apple.com/app/plex-watch-live-tv-and-movies/id383457673)) NOTE: Timings for submissions, approvals, and releases in the app stores can vary. Each release gets rolled out to users over the course of multiple days. If you don’t see the new release available for your device yet, please be patient. NEW: Add actions for adding content to playlists and collections. Email to the account settings screen. [Android][iOS] Added search to the Manage Streaming Services screen. [Androi…
Beta Release Thread:
[https://forums.plex.tv/t/plex-for-mobile-android-ios-beta-release-notes/912796/81](https://forums.plex.tv/t/plex-for-mobile-android-ios-beta-release-notes/912796/81)
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