# First Installation - I am totally lost

**URL:** <https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [January 10, 2025, 9:09am UTC](https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805 "2025-01-10T09:09:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![phil9346](https://avatars.discourse-cdn.com/v4/letter/p/b487fb/32.png) [@phil9346](https://forums.plex.tv/u/phil9346)\
**Post date:** [January 10, 2025, 9:09am UTC](https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805/1 "2025-01-10T09:09:28Z")

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Server Version#:1.41.3.9314  
Player Version#: ?  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\> - don’t know what you want  
What a terrible software. Look to what Apple does. Use the products without help.  
Plex is lightyears away from it. So why I am complaining ?

First installation. Okay, not be the first, but when I tried the first time I was already lost with what I was presented. So I de-installed it until I have more time to look into it. Now was the time.

But it is a total disaster. Nothing works. I installed plex from the Synology Paket Center again.  
When following the path I get the screen:  
No Authorization.  
You have no authorization for this server.  
You can probably assign it to your account by “opening plex …” in the MacOS menu or Windows system tray. For further tips …

This is obviously no help as I am accessing it via browser. I tried to follow [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/)  
but when trying to open via SSH it is administratively prohibited.

Anyhow this is not the way it should be: There should be a help what can be done.  
Instead one is lost. Support is not available from Plex, only forum.  
Why should I consider to buy such terrible software, if there is no support, but forums?

Anyone has a clue or a better alternative to such a disaster?

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**Author:** ![fkir91](https://avatars.discourse-cdn.com/v4/letter/f/838e76/32.png) [@fkir91](https://forums.plex.tv/u/fkir91)\
**Post date:** [January 10, 2025, 12:14pm UTC](https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805/2 "2025-01-10T12:14:56Z")

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I would recommend that you use another app like Emby. I agree that Plex has a very steep learning curve but then, I might add that it is way more powerful. Once you get the hang of it, you don’t want to use something else.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [January 10, 2025, 1:09pm UTC](https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805/3 "2025-01-10T13:09:54Z")

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> [@phil9346](#):
>
> Why should I consider to buy such terrible software, if there is no support, but forums?

Because the forums are supported by the community and plex staff, 99% of issues can be fixed.

Have you seen the FAQ: [Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 10, 2025, 1:10pm UTC](https://forums.plex.tv/t/first-installation-i-am-totally-lost/901805/4 "2025-04-10T13:10:41Z")

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