This is a very intense thread for a casual user such as myself. Am I to assume that this will hopefully be sorted out via an update rather than having to run Terminal commands, etc?
Just to give a heads up. I haven’t had much new to match/DL metadata but I’ve gone back to ones that were not able to download the metadata before and did an Analyze then Refresh. It would spin for a long time but eventually the metadata would show up. I did this for all of them and they all worked. For a couple i had to go into Edit and select a poster but that’s not a huge concern. Hopefully this is the behaviour going forward and not just a random good window.
As per earlier recommendations all of them had nfo files named the same as the mkv files with links to the imdb page
I have not had anything new to try Refreshing without an nfo file yet
@dddjdlux said:
This is a very intense thread for a casual user such as myself. Am I to assume that this will hopefully be sorted out via an update rather than having to run Terminal commands, etc?
Yes, things are getting sorted. PMS straddles the line between Windows and Linux… all while living in that wonderful world of clouds and VMs…
Apologies if we dive in deep. Sometimes it is necessary. PMS isn’t intended to be used at the command line (in fact it’s outright painful to do so). We are doing some deep tracking here so the UI does what it should. 
@ChuckPA said:
@dddjdlux said:
This is a very intense thread for a casual user such as myself. Am I to assume that this will hopefully be sorted out via an update rather than having to run Terminal commands, etc?Yes, things are getting sorted. PMS straddles the line between Windows and Linux… all while living in that wonderful world of clouds and VMs…
Apologies if we dive in deep. Sometimes it is necessary. PMS isn’t intended to be used at the command line (in fact it’s outright painful to do so). We are doing some deep tracking here so the UI does what it should.
All I needed to hear! Appreciate the diligence being put in!
Do you have any ‘finger balm’ for my ‘poor button-pushing fingers’? hahaha
I haven’t worked this hard since I was a kid on the farm! lol
Thanks for the thread. I reinstalled Plex fresh added a new library and now can fix the matches. Too bad this didn’t populate from local metadata for these titles.
Its rare that I get new TV shows in my library but I did yesterday and the metadata for that seemed to load fine. Just throwing that out there.
I just disabled ipv6 via my router and everything seems to be working. Ideally I would like to be able to enable it at some point. In a future update I assume it will play nice with ipv6?
Is your ISP AT&T? If so, best speak to them. We’ve been finding AT&T does not play well with IPv6 at all.
I would not be surprised to find more ISPs are not playing well either.
I have just updated my MacOS Plex server to Version 1.4.4.3495 and the problem identifying the movies automatically still exists. Any further progress in resolving this problem?
I don’t remember seeing anything in the 1.4.4 hotfix release notes about this. I’ve been really busy today myself with other issues. I will ask at next staff meeting where / what we know (the engineering meeting is upcoming tomorrow I think)
The newest release of the Plex Server (Version 1.5.0.3501) still does not fix the Movie Identification Problem on my MacPro - do you have an idea when this problem will be fixed?
PlexPass 1.5.0 is “Not even dry” yet… hahaha
I personally didn’t even know it was headed to Plex Pass until after it was there. I’m building up my all over again after all the testing.
Re 1.5.0:
It is preview… it will most likely still have issues (the nature of Plex Pass). 1.4.4 just came out the day before.
… less we forget
- Full dance the media (including Update + Empty + Clean)
- If still can’t be ‘fixed’… rather than fixing, Why isn’t it matching by itself? What metadata is embedded that’s throwing it off? (a bad Name or Title metadata Tag?)
- Then pull the Logs (settings - server - help - download logs) and attach here as always.
Also, please share with me the exact names as you have them. I’ll construct a test case based on what you give me. If I cannot get an error, then I will ask you for a sample of the file (first 10-15 MB) so I can check the headers for tags, etc.
What does "Full dance the media (including Update + Empty + Clean)"mean. I only see a command to update libraries.
The full Plex Dance:
- Move the media in question to another location PMS isn’t monitoring for any library (another disk / wherever)
- Update Libraries and allow to finish (to remove what isn’t present in the Library now)
- Empty Trash (to remove what was just removed)
- Clean Bundles (to remove the metadata cached information which was obsoleted by emptying the trash)
- Move the media back into position
- Update the Libraries
Each of these steps must be allowed to complete (become quiescent) . Cleaning bundles is the most subtle and sometimes difficult to detect.
OKAY - I did the full Plex Dance to the latest addition to my library - “Patriots Day”. When I reran the “Update the Libraries” command, the same thing happens. It does find the new movie (Patriots Day), and correctly identifies the movie title (Patriots Day now in the _Title _and Sort Title fields), but then Plex does not download any other metadata (no Poster images and Background images except those generated from the mkv movie file itself, General Data, or Tags data). I can enter all this fields in manually, but Plex is not finding the data on the internet as it did before (with several server versions earlier). SO what else am I missing.
Also when I then tell Plex to Fix Match, even though it has the correct title, it cannot find any matching movie data using Plex Movie or The Movie Database based solely on the correct title Patriots Day.
ok, so if properly identified, progress.
PMS won’t extract any info from MKV files.
It will from MP4 files. even bad artwork.
THat said,
Settings - Library - Agents - Movies.
under each tab, where is LMA?
If at the top, Move it to the bottom (easy to control)
Save
Refresh just that movie.
If you magically get art work…
There’s something in the file
Well I did what you suggested… Moved the LMA to the bottom, moved the movie out of the library and repeated the Full Plex Dance, then moved the movie back into the library and repeated the “Update Libraries” command. But still no Metadata (including artwork) was downloaded from the internet.
I have unfortunately reached the extent of what I know. I do not know MacOS well enough to go further…
- IPv6 is off.
- Files are MKVs
- Agents are set in the idea sequence.
There’s nothing more pure than that.
Now to ‘spitball’ ?
What’s it showing for XML (get info - view xml)
