# Fix match doesn't work **URL:** \ **Category:** General Discussions\ **Created:** [July 20, 2021, 8:35pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362 "2021-07-20T20:35:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 8:35pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/1 "2021-07-20T20:35:37Z")
When I try to match a movie it doesnt find anything and when I try to do a fix match it says it cant no matches found. ![image](https://global.discourse-cdn.com/plex/original/3X/1/a/1a32b8c7db40fe378681a6c50434456026e392d1.png) what can i do to fix it? ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [July 20, 2021, 8:55pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/2 "2021-07-20T20:55:43Z")
What ‘Search Options’ did you try? The capture you show is usually blank when you attempt to first open fix match. In the search options separate the title and the year and it should find what you are after. Example: ![image](https://global.discourse-cdn.com/plex/original/3X/f/5/f542ecb0651179b9e1545d1788e3f2f957d575fa.png) ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 8:58pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/3 "2021-07-20T20:58:43Z")
![c674025130f12ce63637966878f642f6](https://global.discourse-cdn.com/plex/original/3X/1/a/1ae315c3295f4fde44081be4d9a08fb9c0d560d5.png) ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [July 20, 2021, 9:00pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/4 "2021-07-20T21:00:38Z")
Searching using the ID for the movie. So assuming it’s ‘[Law Abiding Citizen (2009) — The Movie Database (TMDb)](https://www.themoviedb.org/movie/22803-law-abiding-citizen)’ then search using tmdb-22803 and it’ll find the movie. ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [July 20, 2021, 9:04pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/5 "2021-07-20T21:04:10Z")
Using your settings above I select search and get the proper results. I take it you don’t get any? ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 9:04pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/6 "2021-07-20T21:04:42Z")
If i put “tmdb-22803” where the title needs to be it still says no matches found even if i do it without the year. ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [July 20, 2021, 9:06pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/7 "2021-07-20T21:06:09Z")
Okay, I’m guessing something is then failing on your end, maybe DNS lookup or something else. Anything in your logs? Maybe upload the logs so the community can take a look. ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 9:07pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/8 "2021-07-20T21:07:58Z")
[removed by mod] Do you mean this? ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [July 20, 2021, 9:09pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/9 "2021-07-20T21:09:03Z")
Nope… This > **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)** > > Log files are an important tool that can be used to help investigate problems you may be having. It’s important... ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 9:09pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/11 "2021-07-20T21:09:57Z")
[Plex Media Server Logs\_2021-07-20\_23-03-12.zip](https://forums.plex.tv/uploads/short-url/kz5dqP0aXPkvus2VDpQHdfeLMWm.zip) (606.6 KB) ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [July 20, 2021, 9:19pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/12 "2021-07-20T21:19:44Z")
This is not good and is blocking the matching… ERROR - Error issuing curl\_easy\_perform(handle): 6 Jul 20, 2021 23:02:01.018 [0x7ff95c120b38] WARN - HTTP error requesting GET [https://plex.tv/updater/products/5/check.xml?build=linux-x86\_64&channel=8&distribution=qnap&version=1.23.5.4801-bc4dd58bb](https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=8&distribution=qnap&version=1.23.5.4801-bc4dd58bb) (6, Couldn’t resolve host name) (Could not resolve host: plex.tv) Jul 20, 2021 23:02:01.019 [0x7ff95c120b38] ERROR - HTTP -6 downloading url [https://plex.tv/updater/products/5/check.xml?build=linux-x86\_64&channel=8&distribution=qnap&version=1.23.5.4801-bc4dd58bb](https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=8&distribution=qnap&version=1.23.5.4801-bc4dd58bb) Jul 20, 2021 23:02:01.019 [0x7ff95c120b38] INFO - AutoUpdate: error getting data from plex.tv Jul 20, 2021 23:02:04.092 [0x7ff95c005b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Unable to find media provider Any network problems on your side? Have you tried a restart? ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 9:22pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/13 "2021-07-20T21:22:58Z")
Everyday my NAS crashes and i need to restart my whole network. It all happend after this, > [@Notice: Users running the Windows version of Plex Media Server](https://forums.plex.tv/t/notice-users-running-the-windows-version-of-plex-media-server/720557): > > We’re aware of issues that affected some (but not most) users who have updated to the 1.23.2.4625 version of Plex Media Server on Windows. That issue has now been corrected in newer releases and won’t affect additional users. However, some users may still be affected if they had installed the affected server version. Am I affected? This issue affected only some users running Plex Media Server on Windows. Affected users will see a duplicate or brand new Plex Media Server entry appear under the… but after restarting everything is fine. ---
**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\ **Post date:** [July 20, 2021, 9:25pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/14 "2021-07-20T21:25:57Z")
Okay, have you tried upgrading to the latest version. I believe the current beta was made publicly available earlier today. Maybe that’ll help. Anyhow, the fix match problem is most likely caused by not being able to connect to the plex metadata servers. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 20, 2021, 9:25pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/15 "2021-07-20T21:25:59Z")
that issue was only related to servers running on Windows. ---
**Author:** ![Sven-Meering](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@Sven-Meering](https://forums.plex.tv/u/Sven-Meering)\ **Post date:** [July 20, 2021, 9:30pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/16 "2021-07-20T21:30:34Z")
I was running this version **1.23.5.4801**. But after updating to version **1.23.5.4841** and restarting my NAS it seems like it is fixed. Many thanks to you all for helping me ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 18, 2021, 9:31pm UTC](https://forums.plex.tv/t/fix-match-doesnt-work/730362/17 "2021-10-18T21:31:03Z")
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