# Fixing indirect connect

**URL:** <https://forums.plex.tv/t/fixing-indirect-connect/869229>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [February 14, 2024, 2:40am UTC](https://forums.plex.tv/t/fixing-indirect-connect/869229 "2024-02-14T02:40:13Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![ChrisMissy](https://avatars.discourse-cdn.com/v4/letter/c/f475e1/32.png) [@ChrisMissy](https://forums.plex.tv/u/ChrisMissy)\
**Post date:** [February 14, 2024, 2:40am UTC](https://forums.plex.tv/t/fixing-indirect-connect/869229/1 "2024-02-14T02:40:13Z")

</div>

hi everyone - hoping can steer me in the right direction.  
I am currently running my server on my Synology DS216+II NAS and using a Synology RT6600ax router.  
When I am away from my house, and try to log onto a Plex app off a Smart TV, it tells me that I am using an indirect connection.  
I have tried to follow some suggestions regarding port forwarding, but nothing seems to work.

any help would be greatly appreciated!

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 14, 2024, 6:42am UTC](https://forums.plex.tv/t/fixing-indirect-connect/869229/2 "2024-02-14T06:42:35Z")

</div>

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues. For anyone to support/assist you’ll need to provide details from the individual troubleshooting steps.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 14, 2024, 6:42am UTC](https://forums.plex.tv/t/fixing-indirect-connect/869229/3 "2024-05-14T06:42:46Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.