# Forgot emailadress and password **URL:** \ **Category:** General Discussions\ **Created:** [December 21, 2017, 11:53am UTC](https://forums.plex.tv/t/forgot-emailadress-and-password/218467 "2017-12-21T11:53:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![kjellvanzon](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@kjellvanzon](https://forums.plex.tv/u/kjellvanzon)\ **Post date:** [December 21, 2017, 11:53am UTC](https://forums.plex.tv/t/forgot-emailadress-and-password/218467/1 "2017-12-21T11:53:02Z")
A while ago i created an account for my father so he can watch my content. He uses it a lot but now he lost his password. I cannot remember what e-mailadress i used back then. Zo i cannot use the lost password function of the site. Is there a way an Plex Employee can help me retreive the emailadress i used for his account or reset his password? His account is linked to my server. I can send the username via an private message Thanks! edit: added info ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 12:06pm UTC](https://forums.plex.tv/t/forgot-emailadress-and-password/218467/2 "2017-12-21T12:06:51Z")
Contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) please. ---
**Author:** ![kjellvanzon](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@kjellvanzon](https://forums.plex.tv/u/kjellvanzon)\ **Post date:** [December 22, 2017, 6:12am UTC](https://forums.plex.tv/t/forgot-emailadress-and-password/218467/3 "2017-12-22T06:12:41Z")
> @OttoKerner said: > Contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) please. Thank you. Did that and got my answer. maybe it’s helpful for others, so here it is: “Due to privacy and security concerns, we’re unable to discuss specifics, sorry. However, if you’re sharing with his account, you can edit that share ([https://support.plex.tv/hc/en-us/articles/201161067-Edit-an-Existing-Share](https://support.plex.tv/hc/en-us/articles/201161067-Edit-an-Existing-Share)) and see the email address in the sharing window.” ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:18am UTC](https://forums.plex.tv/t/forgot-emailadress-and-password/218467/4 "2020-01-08T00:18:56Z")