# Forgot password - Emails with reset link not received? **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [September 9, 2025, 3:49pm UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596 "2025-09-09T15:49:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mojimba\_test](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@mojimba\_test](https://forums.plex.tv/u/mojimba_test)\ **Post date:** [September 9, 2025, 3:49pm UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/1 "2025-09-09T15:49:55Z")
Posting this from a second account I have for testing. I recently reset my primary (lifetime pass) account password, and for some reason my password manager decided not to save the updated password. Result - I can’t login! So I tried requesting a password reset link, but getting nothing. Emails from Plex are coming in on that email address (it’s an Office365 business domain), since I recently got the notification about accounts being possibly compromised (which is why I reset my password in the first place!), as well as other marketing/promotional emails. What now? Thanks! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 9, 2025, 3:54pm UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/2 "2025-09-09T15:54:56Z")
Contact Plex Billing via the Billing Questions link at the bottom of the page and explain the situation. They should be able to clear things up for you. ---
**Author:** ![mojimba\_test](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@mojimba\_test](https://forums.plex.tv/u/mojimba_test)\ **Post date:** [September 9, 2025, 3:58pm UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/3 "2025-09-09T15:58:19Z")
Thanks for the quick response! -will do. ---
**Author:** ![pl82942](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@pl82942](https://forums.plex.tv/u/pl82942)\ **Post date:** [September 10, 2025, 6:07am UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/4 "2025-09-10T06:07:02Z")
Same problem here - did you get an answer? ---
**Author:** ![Dave300k](https://avatars.discourse-cdn.com/v4/letter/d/49beb7/32.png) [@Dave300k](https://forums.plex.tv/u/Dave300k)\ **Post date:** [September 10, 2025, 6:36am UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/5 "2025-09-10T06:36:10Z")
I have exactly the same problem, no reply from Plex Billing yet after I contacted them yesterday afternoon ---
**Author:** ![mojimba](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@mojimba](https://forums.plex.tv/u/mojimba)\ **Post date:** [September 10, 2025, 11:21am UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/6 "2025-09-10T11:21:01Z")
Back with my regular account. I got a response within a couple of hours, and after going through some manual account authentication steps (confirming payment dates/amounts, etc - stuff they have on my account), they sent me a manual reset link. Of all the attempts I tried resetting the password myself, I only received a single email (8 hours later) and the token on that link had already expired. Maybe I got lucky, but maybe it’s just a timing issue - not sure they have support staff working 24/7 in the billing department. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 9, 2025, 11:21am UTC](https://forums.plex.tv/t/forgot-password-emails-with-reset-link-not-received/930596/7 "2025-12-09T11:21:40Z")
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