# Forgot password link not working

**URL:** <https://forums.plex.tv/t/forgot-password-link-not-working/888551>\
**Category:** General Discussions\
**Created:** [September 17, 2024, 5:56pm UTC](https://forums.plex.tv/t/forgot-password-link-not-working/888551 "2024-09-17T17:56:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jacksquat](https://avatars.discourse-cdn.com/v4/letter/j/7ba0ec/32.png) [@jacksquat](https://forums.plex.tv/u/jacksquat)\
**Post date:** [September 17, 2024, 5:56pm UTC](https://forums.plex.tv/t/forgot-password-link-not-working/888551/1 "2024-09-17T17:56:34Z")

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Hello. Long time lifetime plexpass subscriber here and I can’t seem to login anymore. I’ve tried the “forgot password” link, but I never receive the link. The account I’m posting on here is a 2nd account created for situations like this.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 17, 2024, 6:54pm UTC](https://forums.plex.tv/t/forgot-password-link-not-working/888551/2 "2024-09-17T18:54:18Z")

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Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 16, 2024, 6:55pm UTC](https://forums.plex.tv/t/forgot-password-link-not-working/888551/3 "2024-12-16T18:55:11Z")

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