# Forgot password

**URL:** <https://forums.plex.tv/t/forgot-password/885860>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [August 21, 2024, 5:29pm UTC](https://forums.plex.tv/t/forgot-password/885860 "2024-08-21T17:29:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gatew25](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@gatew25](https://forums.plex.tv/u/gatew25)\
**Post date:** [August 21, 2024, 5:29pm UTC](https://forums.plex.tv/t/forgot-password/885860/1 "2024-08-21T17:29:56Z")

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I already have an account. I have not used for some time. I cannot remember the password. I do know the original email and user name. I do not have access to the email any more. I changed provider. Please advise. I was a premium user. I tried to log in on iphone and it says that I have changed password? I cannot remember doing so?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [August 21, 2024, 5:41pm UTC](https://forums.plex.tv/t/forgot-password/885860/2 "2024-08-21T17:41:30Z")

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Contact the Plex billing department. The link for Billing Questions is at the bottom of the page.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [August 21, 2024, 5:58pm UTC](https://forums.plex.tv/t/forgot-password/885860/3 "2024-08-21T17:58:51Z")

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> [@gatew25](#):
>
> I do know the original email and user name

Then go to plex.tv and try to “Sign In”  
The page has a “forgot password” link.

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**Author:** ![gatew25](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@gatew25](https://forums.plex.tv/u/gatew25)\
**Post date:** [August 21, 2024, 7:40pm UTC](https://forums.plex.tv/t/forgot-password/885860/4 "2024-08-21T19:40:33Z")

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I don’t have access to my original email. This is another account that I have set up. I had the premium. I really can’t understand why it won’t log in on the iphone either?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 19, 2024, 7:40pm UTC](https://forums.plex.tv/t/forgot-password/885860/5 "2024-11-19T19:40:57Z")

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