# Forgotten password email not received

**URL:** <https://forums.plex.tv/t/forgotten-password-email-not-received/327266>\
**Category:** General Discussions\
**Created:** [November 4, 2018, 10:00am UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266 "2018-11-04T10:00:56Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Carlos-Fan-Dango](https://avatars.discourse-cdn.com/v4/letter/c/b19c9b/32.png) [@Carlos-Fan-Dango](https://forums.plex.tv/u/Carlos-Fan-Dango)\
**Post date:** [November 4, 2018, 10:00am UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/1 "2018-11-04T10:00:56Z")

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I am trying to reset the password on my other plex account so I can change the email on that to my main plex account. When I try to log in it wont accept my password. When I click on forgot I never receive an email. Any help would be appreciated. Thanks

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 4, 2018, 1:59pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/2 "2018-11-04T13:59:52Z")

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Which account name or email address ?  
I hope you did not delete the account, because you cannot reset the password on deleted accounts.

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**Author:** ![Carlos-Fan-Dango](https://avatars.discourse-cdn.com/v4/letter/c/b19c9b/32.png) [@Carlos-Fan-Dango](https://forums.plex.tv/u/Carlos-Fan-Dango)\
**Post date:** [November 4, 2018, 3:22pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/3 "2018-11-04T15:22:46Z")

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c-------------------om I dont think I deleted it. I just created a new one to be going with.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 4, 2018, 4:06pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/4 "2018-11-04T16:06:22Z")

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> [@Carlos-Fan-Dango](#):
>
> c-------------------om

This account is indeed deleted.  
I’ll file it for restoration.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 4, 2018, 5:12pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/5 "2018-11-04T17:12:03Z")

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Your account has been restored now.  
Please try resetting the password again now.

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**Author:** ![Carlos-Fan-Dango](https://avatars.discourse-cdn.com/v4/letter/c/b19c9b/32.png) [@Carlos-Fan-Dango](https://forums.plex.tv/u/Carlos-Fan-Dango)\
**Post date:** [November 6, 2018, 8:27pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/6 "2018-11-06T20:27:12Z")

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All sorted now. Thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2019, 8:41pm UTC](https://forums.plex.tv/t/forgotten-password-email-not-received/327266/7 "2019-02-04T20:41:53Z")

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