# Forum account problem

**URL:** <https://forums.plex.tv/t/forum-account-problem/197841>\
**Category:** General Discussions\
**Created:** [July 3, 2017, 6:22am UTC](https://forums.plex.tv/t/forum-account-problem/197841 "2017-07-03T06:22:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tmpAccount1234](https://avatars.discourse-cdn.com/v4/letter/t/b2d939/32.png) [@tmpAccount1234](https://forums.plex.tv/u/tmpAccount1234)\
**Post date:** [July 3, 2017, 6:22am UTC](https://forums.plex.tv/t/forum-account-problem/197841/1 "2017-07-03T06:22:05Z")

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I came to post DVR problems, but am not recognized as logged in when using the forums with my Plex account. Instead, a message says “hi stranger” with login buttons, along with my id seeming to indicate I am already logged in (see image). The link and buttons do not log me in. Logging out from the main Plex page and back in makes no difference.

I created this tmp account to post this.

It might not be related, but occasionally when trying to view a forum page, the browser loops through three different URLs until manually stopped.

![](https://global.discourse-cdn.com/plex/original/3X/b/c/bc5170667ae59487bf6a177c605e5b49ef18d50e.png)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 3, 2017, 12:02pm UTC](https://forums.plex.tv/t/forum-account-problem/197841/2 "2017-07-03T12:02:56Z")

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Is it possible, that your Plex credentials got into the wrong hands?  
You forum account was banned.  
It is now accessible again.

Please make sure your [account password](https://plex.tv/users/edit "account password") is safe and your email address has not been siphoned off.

You are using FreeBSD - you either  
may want to update to Plex server 1.7.5 as soon as possible  
or  
check your [advanced server configuration](https://support.plex.tv/hc/en-us/articles/201105343-Advanced-Hidden-Server-Settings "advanced server configuration") for the preference `disableRemotesecurity`. If you find it, remove it.

see here, why: [https://forums.plex.tv/discussion/comment/1458550/#Comment\_1458550](https://forums.plex.tv/discussion/comment/1458550/#Comment_1458550)

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**Author:** ![Togmahon](https://avatars.discourse-cdn.com/v4/letter/t/3ab097/32.png) [@Togmahon](https://forums.plex.tv/u/Togmahon)\
**Post date:** [July 3, 2017, 12:44pm UTC](https://forums.plex.tv/t/forum-account-problem/197841/3 "2017-07-03T12:44:08Z")

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That key exists, but is set to false: disableRemoteSecurity=“0”

I didn’t upgrade to the latest since the release notes only list an Ubuntu packaging change. Will update anyway…

I’m guessing the lock occurred after the 2015 breach. If I recall correctly, I’ve been with Plex since 2008 and had this PlexPass account since around 2010. I’ve changed Plex servers a few times and moved to a clean install on FreeNAS last year. I haven’t had a need to post in the forums since this account issue occurred, so haven’t worried much about it.

I can log in to the forums now and post (obviously). Thank you for your help!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:29pm UTC](https://forums.plex.tv/t/forum-account-problem/197841/4 "2020-01-07T23:29:06Z")

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