# "Forum user not found"

**URL:** <https://forums.plex.tv/t/forum-user-not-found/737089>\
**Category:** Forum Feedback\
**Created:** [August 17, 2021, 6:33pm UTC](https://forums.plex.tv/t/forum-user-not-found/737089 "2021-08-17T18:33:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JDShkolnik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jdshkolnik/32/258593_2.png) [@JDShkolnik](https://forums.plex.tv/u/JDShkolnik)\
**Post date:** [August 17, 2021, 6:33pm UTC](https://forums.plex.tv/t/forum-user-not-found/737089/1 "2021-08-17T18:33:37Z")

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I’ve noticed that if I go directly to the forums and try to log in, I get “forum user not found”. If I first log into the main plex.tv site, then log into the forums, it works. This happens on various browsers and operating systems.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [August 17, 2021, 6:40pm UTC](https://forums.plex.tv/t/forum-user-not-found/737089/2 "2021-08-17T18:40:43Z")

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You’re always logging in with same account? If you are part of a Plex Home, do you have the web app maybe signed into a managed user in another tab or window?

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<div class="post-metadata">

**Author:** ![JDShkolnik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jdshkolnik/32/258593_2.png) [@JDShkolnik](https://forums.plex.tv/u/JDShkolnik)\
**Post date:** [August 17, 2021, 6:54pm UTC](https://forums.plex.tv/t/forum-user-not-found/737089/3 "2021-08-17T18:54:53Z")

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Always same account. I’m not signing in from the machine running Plex. Today, for example, it was on a separate Windows 10 machine via Chrome (which is where I’m replying to you from).