# FreeNAS: MyPlex does not log in **URL:** \ **Category:** Apps & Creations\ **Created:** [December 29, 2014, 11:19am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996 "2014-12-29T11:19:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 29, 2014, 11:19am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/1 "2014-12-29T11:19:31Z")
After upgrading PMS, PlexConnect cannot login into MyPlex anylonger. Local content plays fine. Shared content via PlexWeb & iPhone app plays fine.   What could be the possible reason for this ?  ``` ATV: 3 (iOS 7.0 - 6897.5) ATV DNS: 10.0.0.2 PlexConnect: 10.0.0.2 (0.5-dev) PMS: 10.0.0.2 (plexmediaserver-0.9.11.4.739_1-amd64) PlexConnect+PMS: FreeNAS-9.2.1.8-RELEASE-x64 ``` Settings.cfg ``` [PlexConnect] enable_plexgdm = False ip_pms = 10.0.0.2 port_pms = 32400 enable_dnsserver = True port_dnsserver = 53 ip_dnsmaster = 8.8.8.8 prevent_atv_update = True enable_plexconnect_autodetect = False ip_plexconnect = 10.0.0.2 hosttointercept = trailers.apple.com port_webserver = 80 enable_webserver_ssl = True port_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = High logpath = . ``` PlexConnect.log ``` 11:48:59 PlexConnect: started: 11:48:59 11:48:59 PlexConnect: Version: 0.5-dev 11:48:59 PlexConnect: Python: 2.7.9 (default, Dec 25 2014, 16:22:06) [GCC 4.2.1 20070831 patched [FreeBSD]] 11:48:59 PlexConnect: Host OS: freebsd9 11:48:59 PlexConnect: PILBackgrounds: Is PIL installed? True 11:48:59 Settings: getsetting enable_plexconnect_autodetect=False 11:48:59 Settings: getsetting ip_plexconnect=10.0.0.2 11:48:59 PlexConnect: IP_self (from settings): 10.0.0.2 11:48:59 Settings: getsetting hosttointercept=trailers.apple.com 11:48:59 ATVSettings: init class CATVSettings 11:48:59 ATVSettings: load settings 11:48:59 Settings: getsetting enable_dnsserver=True 11:48:59 DNSServer: started: 11:48:59 11:48:59 Settings: getsetting port_dnsserver=53 11:48:59 Settings: getsetting ip_dnsmaster=8.8.8.8 11:48:59 Settings: getsetting prevent_atv_update=True 11:48:59 DNSServer: *** 11:48:59 DNSServer: DNSServer: Serving DNS on 10.0.0.2 port 53. 11:48:59 DNSServer: intercept: ['trailers.apple.com'] => 10.0.0.2 11:48:59 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1 11:48:59 DNSServer: forward other to higher level DNS: 8.8.8.8 11:48:59 DNSServer: *** 11:48:59 WebServer: started: 11:48:59 11:48:59 Settings: getsetting port_webserver=80 11:48:59 WebServer: *** 11:48:59 WebServer: WebServer: Serving HTTP on 10.0.0.2 port 80. 11:48:59 WebServer: *** 11:49:00 Settings: getsetting enable_webserver_ssl=True 11:49:00 WebServer: started: 11:49:00 11:49:00 Settings: getsetting port_ssl=443 11:49:00 Settings: getsetting certfile=./assets/certificates/trailers.pem 11:49:00 Settings: getsetting certfile=./assets/certificates/trailers.pem 11:49:00 WebServer: *** 11:49:00 WebServer: WebServer: Serving HTTPS on 10.0.0.2 port 443. 11:49:00 WebServer: *** 11:49:21 DNSServer: DNS request received! 11:49:21 DNSServer: Source: ('10.0.0.8', 63117) 11:49:21 DNSServer: Domain: appldnld.apple.com 11:49:21 DNSServer: ***restrain request 11:49:21 DNSServer: -> DNS response: 10.0.0.2 11:49:23 DNSServer: DNS request received! … 11:50:17 WebServer: http request path: /&PlexConnect=MyPlexLogin&PlexConnectCredentials=%3A&PlexConnectUDID=C07HP02BDRHN 11:50:17 Localize: aTVLanguage: en 11:50:17 WebServer: pms address: 11:50:17 WebServer: cleaned path: / 11:50:17 WebServer: PlexConnect options: {‘aTVAddress’: ‘10.0.0.8’, ‘PlexConnectCredentials’: ‘:’, ‘aTVLanguage’: ‘en’, ‘PlexConnectUDID’: ‘C07HP02BDRHN’, ‘aTVScreenResolution’: ‘1080’, ‘aTVFirmwareVersion’: ‘7.0’, ‘PlexConnect’: ‘MyPlexLogin’} 11:50:17 WebServer: additional arguments: 11:50:17 WebServer: serving .xml: / 11:50:17 XMLConverter: --------------------------------------------- 11:50:17 XMLConverter: Input: / 11:50:17 XMLConverter: Initial Command: MyPlexLogin 11:50:17 XMLConverter: MyPlex-\>Logging In… 11:50:18 WebServer: http request header: Host: [trailers.apple.com](http://trailers.apple.com) X-Apple-Store-Front: 143452-2,19 Accept: _/_ Accept-Encoding: gzip, deflate Accept-Language: en;q=0.9 Cookie: mz\_at0-1032705956=AwQAAAEMAADEfAAAAABSUqj8MsxLx1+vL/DR7IHgAUF9lYK6ZsY=; s\_vi=[CS]v1|28949D1B85163A3D-600001A4402EA9ED[CE] Connection: keep-alive X-Apple-TV-Resolution: 1080 X-Apple-TV-Version: 7.0 User-Agent: AppleTV/7.0 iOS/8.0 AppleTV/7.0 model/AppleTV3,1 build/12A365b (3; dt:12) 11:50:18 WebServer: http request path: /PlexConnect.xml&PlexConnectUDID=C07HP02BDRHN 11:50:18 Localize: aTVLanguage: en 11:50:18 WebServer: pms address: 11:50:18 WebServer: cleaned path: /PlexConnect.xml 11:50:18 WebServer: PlexConnect options: {‘aTVScreenResolution’: ‘1080’, ‘PlexConnectUDID’: ‘C07HP02BDRHN’, ‘aTVFirmwareVersion’: ‘7.0’, ‘aTVLanguage’: ‘en’, ‘aTVAddress’: ‘10.0.0.8’} 11:50:18 WebServer: additional arguments: 11:50:18 WebServer: serving .xml: /PlexConnect.xml ```   ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 29, 2014, 9:08pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/2 "2014-12-29T21:08:12Z")
fallback done to 0.5 and plexmediaserver-0.9.11.1.678-amd64, no difference, myplex won't login.  I have truly no idea where to look.   ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 29, 2014, 9:18pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/3 "2014-12-29T21:18:28Z")
Is your plex id locked? Try signing out/in on your host machine... ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 29, 2014, 9:28pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/4 "2014-12-29T21:28:10Z")
Signed out/in on the server, ID is not locked. Content plays from remote shares via plexweb/iphone (both wifi & 4g). Could this be a network related issue for redirecting plexconnect requests ? is this supposed to remain empty ? ``` 11:50:17 WebServer: pms address: ``` ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 30, 2014, 10:31am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/5 "2014-12-30T10:31:49Z")
\>\>WebServer: pms address: It's not supposed to stay empty. But if no PMS is needed - like in the settings section - it doesn't matter. :-) ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 30, 2014, 6:25pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/6 "2014-12-30T18:25:06Z")
> \>\>WebServer: pms address: > > It's not supposed to stay empty. But if no PMS is needed - like in the settings section - it doesn't matter. :-) But it has been set in the settings (10.0.0.2) ? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 30, 2014, 7:40pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/7 "2014-12-30T19:40:30Z")
? Well, in settings.cfg you need to specify that address, unless you let PlexConnect figure it out. I meant, when browsing into the aTV/PlexConnect/Settings menu, there is no need for PlexConnect to address a special PMS. It all stays internal, no Settings are broadcasted to PMS. ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 30, 2014, 7:49pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/8 "2014-12-30T19:49:51Z")
Understood. I have set it in Settings.cfg Would it matter if I have enabled GDM in PMS? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 30, 2014, 8:20pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/9 "2014-12-30T20:20:03Z")
PMS shouldn't be needed for sign in - though it might need to share data later on. From you log... \>\>11:50:17 XMLConverter: MyPlex-\>Logging In... \>\>11:50:18 WebServer: serving .xml: /PlexConnect.xml It's just one second. You don't seem to navigate within PlexConnect. What happens? Do you cancel signing in with long MENU press? Give it some time - 1sec surely shouldn't be the timeout. :-) ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [December 30, 2014, 8:23pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/10 "2014-12-30T20:23:51Z")
I try to sign in, spinning indicator and left it spinning for more than a minute (are these credentials stored somewhere btw?) ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 30, 2014, 8:29pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/11 "2014-12-30T20:29:47Z")
Stored in ATVSettings.cfg, under your aTV UDID. ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [January 1, 2015, 9:33am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/12 "2015-01-01T09:33:59Z")
it is very weird behaviour. ATVSetting.cfg does not save the UDID (as it never receives an ack) Installed Plexconnect on my mac, works instantly. Somehow the requests that are send to plex for the tokenrequest (?) are not being received back to this machine. (running in freenas with jail configuration - worked before without having to preconfigure anything). Looking at this part: ``` 11:50:17 XMLConverter: Input: / 11:50:17 XMLConverter: Initial Command: MyPlexLogin 11:50:17 XMLConverter: MyPlex->Logging In... 11:50:18 WebServer: http request header: Host: trailers.apple.com X-Apple-Store-Front: 143452-2,19 ``` The request appears to go outside ? (x-apple-store-front ?) ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [January 1, 2015, 11:33am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/13 "2015-01-01T11:33:29Z")
\>\>it is very weird behaviour. ATVSetting.cfg does not save the UDID (as it never receives an ack) You don't get a section "[\ **Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [January 1, 2015, 1:14pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/14 "2015-01-01T13:14:26Z") I have to correct myself: it stores the aTV ID, but it does not store the myplex credentials and the rest of the preferences that normally end up in that sections of the .cfg Yes the file is writable. I have verified the dirs against my mac config, they are identical and functional, except for the login on the freenas.  ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [January 1, 2015, 7:47pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/15 "2015-01-01T19:47:29Z")
Is there anything with FreeNAS to not be able to connect to plex.tv? ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [January 3, 2015, 4:50pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/16 "2015-01-03T16:50:24Z")
It has no problem connecting to plex.tv but whatever comes back, does not arrive/or is not handled on the freenas box.  I can do a curl to plex.tv - no problem response comes back. The aTV works fine as well (internet connection exists). It used to work without any problem, I have no idea where to look, a natting/bridge/gateway issue maybe ? ---
**Author:** ![SaschaPlex](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@SaschaPlex](https://forums.plex.tv/u/SaschaPlex)\ **Post date:** [January 13, 2015, 7:38pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/17 "2015-01-13T19:38:31Z")
Any news on this? I just installed the latest PlexConnect in a new jail but cannot log into a myplex account. The loading wheel keeps spinning.  Since I setup the server for somebody else it is connected to a router, which does NAT into my home net. In order to reach the web two NAT routers are in between the web and the plexconnect running on the freenas server. Could this impose any issues?  ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [January 15, 2015, 9:52pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/18 "2015-01-15T21:52:02Z")
No news - I am still having this issue, in the mean time I have about 5 PlexConnect instances running in my network (out of testing-frustration), which all function properly on various platforms, except on the FreeNAS. I have used tcpdump to see the packets leaving my freenas towards plex.tv, nothing comes back. Have no idea where this goes wrong (url encoding? natting? routing?)  ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [January 15, 2015, 10:46pm UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/19 "2015-01-15T22:46:46Z")
Have you tried changing your myplex password to make sure it’s not an issue with a special character in your current password? ---
**Author:** ![bakman1](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@bakman1](https://forums.plex.tv/u/bakman1)\ **Post date:** [January 16, 2015, 10:07am UTC](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996/20 "2015-01-16T10:07:58Z")
i don't use special characters and it would not explain the fact that my 5 other plexconnect installations work except this one. [Next page](https://forums.plex.tv/t/freenas-myplex-does-not-log-in/87996.md?page=2)