# Freezing up
**URL:** https://forums.plex.tv/t/freezing-up/663910
**Category:** Online Media Sources
**Tags:** video-on-demand
**Created:** [December 10, 2020, 9:44pm UTC](https://forums.plex.tv/t/freezing-up/663910 "2020-12-10T21:44:52Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@tonybare1962\_gmail\_com](https://forums.plex.tv/u/tonybare1962_gmail_com)
#### Post date: [December 10, 2020, 9:44pm UTC](https://forums.plex.tv/t/freezing-up/663910/1 "2020-12-10T21:44:52Z")
Why does Plex keep freezing up in the middle of an episode of a tv show?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [December 10, 2020, 9:47pm UTC](https://forums.plex.tv/t/freezing-up/663910/2 "2020-12-10T21:47:35Z")
Mind sharing some more details?
e.g. (but not limited to):
- version of PMS, running on what platform?
- what player are you using?
- what kind of media is this about?
[https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/)
- how are you playing this episode (e.g. in your local network vs. over the internet / a mobile network)?
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### Author:  [@tonybare1962\_gmail\_com](https://forums.plex.tv/u/tonybare1962_gmail_com)
#### Post date: [December 11, 2020, 3:15am UTC](https://forums.plex.tv/t/freezing-up/663910/3 "2020-12-11T03:15:48Z")
No idea what “PMS” is or what player I’m using. Media type is tv episodes, namely episodes of The Dresden Files. I’m playing them over the internet via my mobile data.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [December 11, 2020, 7:16am UTC](https://forums.plex.tv/t/freezing-up/663910/4 "2020-12-11T07:16:33Z")
Got you… you’ve been watching those episodes from Plex‘ video on demand service. I’m not aware of any general issues… my guess is that Plex is trying to play an ad that’s not loading or being blocked and gets Stuck in the process.
PMS refers to Plex Media Server… it’s the software they offer to catalog your own media and to stream it to client apps on many different platforms (incl. mobiles, smart TVs or streaming boxes)
> **[What is Plex? | Plex Support](https://support.plex.tv/articles/200288286-what-is-plex/)**
>
> An Introduction What Media and Devices Work What else can Plex help you do? An Introduction Plex gives you one...
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### Author:  [@tonybare1962\_gmail\_com](https://forums.plex.tv/u/tonybare1962_gmail_com)
#### Post date: [December 11, 2020, 8:34am UTC](https://forums.plex.tv/t/freezing-up/663910/5 "2020-12-11T08:34:46Z")
Yes. It freezes on the commercials (ads). Is there any solution to this problem?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [December 11, 2020, 9:34am UTC](https://forums.plex.tv/t/freezing-up/663910/6 "2020-12-11T09:34:56Z")
You could check if you experience this behavior on any of the native clients (e.g. Plex for Mac / Windows…). If you have content/ad blocking on your system, you might try to configure an exception for Plex.
Not aware of any common issues with the streaming/ads in general.
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### Author:  [@tonybare1962\_gmail\_com](https://forums.plex.tv/u/tonybare1962_gmail_com)
#### Post date: [December 12, 2020, 8:35am UTC](https://forums.plex.tv/t/freezing-up/663910/7 "2020-12-12T08:35:47Z")
Can’t check those. No computer. Phone is Android. Don’t think I have any content/ad blocking on my phone. I watched last two seasons of Andromeda with no problems.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [December 12, 2020, 10:48am UTC](https://forums.plex.tv/t/freezing-up/663910/8 "2020-12-12T10:48:27Z")
So it’s only happening with the ads playing during “The Dresden Files”?
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### Author:  [@tonybare1962\_gmail\_com](https://forums.plex.tv/u/tonybare1962_gmail_com)
#### Post date: [December 13, 2020, 6:59pm UTC](https://forums.plex.tv/t/freezing-up/663910/9 "2020-12-13T18:59:39Z")
That seems to be the case.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 13, 2021, 6:59pm UTC](https://forums.plex.tv/t/freezing-up/663910/10 "2021-03-13T18:59:46Z")
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