Fresh Ubuntu 20 - 1050ti - NO transcoding

Plex Media Server Desktops & Laptops
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Version 1.20.3.3437

NVIDIA-SMI 450.80.02

Use hardware acceleration when available - enabled

Still no dice? This is a fresh flat install with basically only plex installed and running.

No extra patches installed like NVDEC or the one for unlimited streams. I was under the impression i should be able test this buy using my phone over cell connection and forcing a lower bitrate like 720/4 when most of my media is 10+ MBPS 1080p stuff.

Thoughts?

machine is a Dell Precision T5400 with NO ONBOARD video and a single SSD for boot, thoughts?

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Hard to say without logs.

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Need DEBUG (not VERBOSE) logs which capture the attempt to transcode.

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Gents, sorry for the trouble,

RCA is the plex installer that is part of the ubunut software installer sucks. Uninstalled there, reinstalled the latest plex manually (output showed the user and group creation) and that fixed the issue.

5

What is “RCA” ?

I do the desktop linux packaging which everyone uses. I’ve not heard that term before

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RCA = Root Cause Analysis

As called out in the mentioned thread, using the “software installer” integrated into Ubuntu GUI Desktop installs plex but seems to miss creating the groups and users.

reinstalling Plex using the deb file directly from Plex and then running dpkg -i installs plex “correctly” and fixed my issue.

RCA is the ubuntu software installer sucks lol

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oh. yes. that RCA. :slight_smile:

I read your prose to mean: “The RCA in the Plex installer …”

My bad :rofl:

No analysis required. SNAP packages are incompatible with hardware transcoding

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No worries good sir, i see you take good care of these boards so appreciate the speedy support.

Not sure why installing it via the GUI causes this issue, maybe add it to the HW transcode sticky?

*Dont install plex via GUI use Command line installer or PPA

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It’s a double-edged sword.

Those just starting out with Linux need the GUI.
Ubuntu 20 , because it went to SNAP-only, killed DEB installation support so we are out of luck there.

It takes a few iterations for those serious about learning Linux before they’re brave enough to open the terminal window and start with sudo dpkg -i Downloads/plexmediaserver-blah-blah.deb

Until they possess that skill level, it’s best to stay with the GUI and SNAPs because it only gets tougher from there.

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