# Getting a "Conversion failed. Transcoder crashed or failed to start up" error

**URL:** <https://forums.plex.tv/t/getting-a-conversion-failed-transcoder-crashed-or-failed-to-start-up-error/208574>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 2, 2017, 1:23am UTC](https://forums.plex.tv/t/getting-a-conversion-failed-transcoder-crashed-or-failed-to-start-up-error/208574 "2017-10-02T01:23:30Z")\
**Posts on this page:** 1\
**Showing post:** 72

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**Author:** ![Ken1981](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@Ken1981](https://forums.plex.tv/u/Ken1981)\
**Post date:** [December 21, 2017, 1:22am UTC](https://forums.plex.tv/t/getting-a-conversion-failed-transcoder-crashed-or-failed-to-start-up-error/208574/72 "2017-12-21T01:22:21Z")

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> @sa2000 said:  
> Thank you for the logs which do show the error. I have referred these to the development team
> 
> You should be able to get round the problem by going through [The Plex Dance](http://forums.plex.tv/discussion/277433/the-plex-dance#latest "The Plex Dance") steps

The [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) worked. Thank you 🙂

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