# Getting ANGRY with Remote Access! **URL:** \ **Category:** Remote Access\ **Tags:** server-qnap\ **Created:** [October 17, 2026, 1:51pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679 "2026-10-17T13:51:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 17, 2026, 1:51pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/1 "2026-10-17T13:51:35Z")
Server Version#: 1.43.4.10903 Server : QNAP TS453A Hi I’ve decided to go back to Plex for my music library, as its simply better and nicer that Emby. However, I’m getting seriously p\*\*\*d off with Plex deciding it just doesnt want to allow remote access. It’s a clean install with one music library added. Its using the standard ports of external 13785 and internal of 32400: ![image](https://global.discourse-cdn.com/plex/original/4X/c/a/8/ca8db82ec8c474e1818f67dbe0d4eb02922d21ce.png) To allow Plex to manage the port forwarding I reenabled upnp briefly for this purpose, so you can see I have port forwarded set on my router: ![image](https://global.discourse-cdn.com/plex/original/4X/3/5/b/35b84069acba0f0842fbc9f515d733055d43723c.png) You will also see another rule of manually setting the external port of 9999. Both scenarios initially states external access is available, and then it reverts back to the above. Yet, on a mobile device on a mobile network, I can navigate to my external WAN address with port 9999 set manually or the Plex default port of 13785 and I can hit the Plex login page, sign in successfully and use plex. I can also use the Plex app on my mobile device successfull, despite the server saying its not accessible remotely! Whilst it working remotely despite this error, when I try and use PlexAmp on my mobile device, I sign in, i then get the Select Library screen, and it says No servers found! WTF ! 😡 This i can only assume is because the server says its not accessible remotely, despite me being able to use the standard Plex app or directly in a browser over a mobile network. Its either working or not working, which is it! I had this issue last year when I attempted this, and a reboot of the PMS and my NAS seemed to resolve it, so I have already done that again and to no resolution. Please can someone help, because I want to use Plex for my extensive music library, but the main use case is when I am external to my network. Currently Plex is unusable and I cannot tell why? Thanks for help in advance, as this is driving me up the wall !!! ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 17, 2026, 1:59pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/2 "2026-10-17T13:59:08Z")
Since you can hit it directly via public ip and port your forwarding is correct. I do suggest you go back to manual forwarding and keep UPnP disabled. Stop plex, go to the Cache directory in the Plex Media server folder, is there a certificate.p12 file? If so, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. See if your remote access stays green and apps connect successfully. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 17, 2026, 2:14pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/3 "2026-10-17T14:14:37Z")
Hi @veeejay . I have already disabled upnp, I only enabled it as a test to allow Plex to manage the port forwarding. When it didn’t resolve it, I turned it off. I always manage any port forwarding manually. Let me check the certificate, and I’ll come back to you. Thanks ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 17, 2026, 2:24pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/4 "2026-10-17T14:24:44Z")
OK, so I renamed the certificate p12 with .old and restarted PMS. It did indeed download a cert-v2.p12. I’ve tried Plexamp again on my mobile device, and whilst initially it didn’t find any server, after about 20 seconds my Music library appeared. 🙂 So far remote access has remained green. Thank you so much @veeejay ! ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:03pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/5 "2026-10-18T15:03:20Z")
@veeejay spoke to soon… 🤬 ![image](https://global.discourse-cdn.com/plex/original/4X/1/3/8/13820b6ccc57c9de2410ad9492a64758d20aadb2.png) Port is still forwarded, nothing has changed sinced yesterday ![image](https://global.discourse-cdn.com/plex/optimized/4X/8/5/9/859e5002e9648d7c65cd061c17b18a790506c642_2_690x54.png) Cert v2 is still there ![image](https://global.discourse-cdn.com/plex/original/4X/b/9/6/b96b67bcce32dc7b9017b43691f4ad62cbe80d84.png) WTF? ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:06pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/6 "2026-10-18T15:06:31Z")
You’re still using UPnP since manually specify is unchecked. If it’s disabled on your router, plex won’t be able to tell it to open a port, that’s why it says 0 next to the public ip. Select manually specify, set a port and create a forwarding rule. Is the certificate file still cert-v2.p12? It’s reverted for some and in that situation, they can select Strict TLS in the network settings and it should get the new cert type. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:10pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/7 "2026-10-18T15:10:40Z")
No i’m not using uPNP ![image](https://global.discourse-cdn.com/plex/original/4X/1/7/3/173a09f81e2facc1322059ae41be4e487b194e63.png) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:12pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/8 "2026-10-18T15:12:19Z")
> [@veeejay](#): > > You’re still using UPnP since manually specify is unchecked Plex doesn’t know what port to use since you didn’t check the box in plex and tell it the port you created a rule for. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:13pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/9 "2026-10-18T15:13:01Z")
The port 13785 is just still a rule set, and I set it manually to 13785 and this is what I get ![image](https://global.discourse-cdn.com/plex/original/4X/b/1/e/b1ed4855c9c448296e65deb57cb8005e18b9820d.png) Yes the v2.p12 file is still there ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:13pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/10 "2026-10-18T15:13:46Z")
Restart the server. And test the port via [https://canyouseeme.org/](https://canyouseeme.org/) what does it say? Also is that 0 next to the 13785 in your rule the end port, it needs to be 13785 in both start and end. Edit: If that’s still not working, suggest setting a port above 45000 since that 13785 port was assigned via UPnP originally. Who is your ISP? Confirmed not CGNAT? ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:22pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/11 "2026-10-18T15:22:32Z")
![image](https://global.discourse-cdn.com/plex/original/4X/6/0/1/601234871f9566741a576046ac2b87b570b12c01.png) ![image](https://global.discourse-cdn.com/plex/optimized/4X/b/c/a/bca0978604f8526683049a7321743333164a3fc2_2_690x49.png) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:24pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/12 "2026-10-18T15:24:57Z")
See my edit to the previous comment. Port should be between 45,000–65,535 ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:30pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/13 "2026-10-18T15:30:37Z")
I’m confident I’m not behind CGNAT, as my WAN IP on my router matches what I get with [whatsmyipaddress.com](http://whatsmyipaddress.com) Router: ![image](https://global.discourse-cdn.com/plex/original/4X/9/0/c/90cfee7e0abd7e9ac920c50ef6d1093947d7331b.png) Whatsmyipaddress: ![image](https://global.discourse-cdn.com/plex/original/4X/6/a/c/6accc39ee9dbf9dd7fae4875018cb2e834766db1.png) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:31pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/14 "2026-10-18T15:31:28Z")
Ok, just checking. Change the port in plex , delete the old rules, create a new one and reboot your router and server. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:32pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/15 "2026-10-18T15:32:41Z")
![image](https://global.discourse-cdn.com/plex/original/4X/c/3/6/c36f0164a7e74e729306d2ec7fb21d5e5133f6e9.png) ![image](https://global.discourse-cdn.com/plex/optimized/4X/1/c/2/1c2f8b15a5afce19d7ee11a2044f501a06e622b5_2_690x53.png) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:37pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/16 "2026-10-18T15:37:23Z")
If canyouseeme says the port isn’t open, and you can’t hit it via `http://:48700/web`, something is stopping the port from being opened, outside of plex. In your original post you said you could hit it via direct ip, which means the port opened in that situation. Would check to ensure no firewall got enabled and is blocking it on your QNAP. I assume you’ve restarted/rebooted everything several times already and deleted old rules. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:38pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/17 "2026-10-18T15:38:30Z")
Cant reboot my server or router right now, will do that later tonight and let you know what happens. For ref, my ISP is EE in the UK ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:42pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/18 "2026-10-18T15:42:25Z")
> [@dmn1981](#): > > For ref, my ISP is EE in the UK I’ve helped a few people in the past with EE, and found posts about it on the EE forums, where existing UPnP rules cause issues with port forwarding manually. Folks had to reset the router entirely with nothing plugged into it, so no UPnP rules could be created, then create the forwarding rules. Here’s an example [https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-7-Plus-Port-Forwarding-Issue/m-p/1611414/highlight/true#M135983](https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-7-Plus-Port-Forwarding-Issue/m-p/1611414/highlight/true#M135983) ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [October 18, 2026, 3:45pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/19 "2026-10-18T15:45:48Z")
The thing is I can hit it externally via port 48700 ![Screenshot_20261018_164223_Chrome](https://global.discourse-cdn.com/plex/original/4X/0/c/a/0cad6fcfe5038ff1c475cee3d57d1030cfdc8370.jpeg) ![Screenshot_20261018_164212_Chrome](https://global.discourse-cdn.com/plex/original/4X/e/0/8/e08b53330bf9e18c5461fd2e430a180a2355dc90.jpeg) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 18, 2026, 3:47pm UTC](https://forums.plex.tv/t/getting-angry-with-remote-access/944679/20 "2026-10-18T15:47:10Z")
Not sure why it’s working for you…I tried with your IP that you didn’t block out in one post (suggest you delete it), and it doesn’t connect. Try the steps linked in the EE forum post. [Next page](https://forums.plex.tv/t/getting-angry-with-remote-access/944679.md?page=2)