# Getting error "Cannot retrieve the play queue for this item. Please try again."
**URL:** https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848
**Category:** General Discussions
**Created:** [October 27, 2016, 3:16pm UTC](https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848 "2016-10-27T15:16:50Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Lundmark](https://forums.plex.tv/u/Lundmark)
#### Post date: [October 27, 2016, 3:16pm UTC](https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848/1 "2016-10-27T15:16:50Z")
So all of a sudden, I can’t play files in Plex from iOS or Apple TV 4. The player tries for a while but always ends up back in the menus with an error stating: `"Cannot retrieve the play queue for this item. Please try again."`
As far as I know, I haven’t changed anything with my Plex server and I had this error before I just now updated to PMS version 1.2.3.2914. I’ve searched these forums but I can’t find any solution. Playback does start eventually on my Macs using Plex Media Player, but it takes forever to load. Something’s not right.
There are a lot of errors and warnings in the PMS log (attached) which I hoped would get fixed by optimizing the database, but no such luck.
Any ideas how I can get media playback to work again?
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### Author:  [@Lundmark](https://forums.plex.tv/u/Lundmark)
#### Post date: [October 27, 2016, 8:50pm UTC](https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848/2 "2016-10-27T20:50:30Z")
I’m not sure it’s related, but there are a lot of errors stating the database is locked.
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### Author:  [@Lundmark](https://forums.plex.tv/u/Lundmark)
#### Post date: [November 22, 2016, 8:44am UTC](https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848/3 "2016-11-22T08:44:49Z")
Nobody? ☹ This happens seemingly at random still.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 10:08pm UTC](https://forums.plex.tv/t/getting-error-cannot-retrieve-the-play-queue-for-this-item-please-try-again/164848/4 "2020-01-07T22:08:10Z")