# Getting Internal Server Error **URL:** \ **Category:** Plex Players\ **Tags:** sonos\ **Created:** [March 15, 2024, 6:32pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234 "2024-03-15T18:32:09Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Sajor1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sajor1/32/318439_2.png) [@Sajor1](https://forums.plex.tv/u/Sajor1)\ **Post date:** [March 15, 2024, 6:32pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/1 "2024-03-15T18:32:09Z")
Server Version#: 1.40.1.8227 Player Version#: 1.89.1.107-20abacd1 \ Hi - I’m having the same exact issue as posted here - > [@Sonos.plex.tv : Internal Server Error](https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351): > > Server Version#: 1.27.0.5897 ARM v8 Player Version#: 1.27.0.5897 ARM v8 Hello, When trying to link Sonos account to plex by following official tutorial: [Control Sonos Playback With a Plex App | Plex Support](https://support.plex.tv/articles/control-sonos-playback-with-a-plex-app/) I get an internal server error after clicking on “Sonos, link you account to use this player”: [Capture d’écran 2022-06-16 à 22.44.02] URL is [https://sonos.plex.tv/link?X-Plex-Token=](https://sonos.plex.tv/link?X-Plex-Token=)token&next=http%3A%2F%2Flocalhost%3A8888%2Fweb%2Findex.html%23%21%2F [Capture d’écran 2022-06-16 à … I’ve tried all the same things that poster did, but can’t get “Link your Sonos account” to work. It looks like something was fixed on that posters account, maybe I’m having the same issue? I’m also unable to browse my music when I add Plex as service to Sonos app. Please help. ---
**Author:** ![Sajor1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sajor1/32/318439_2.png) [@Sajor1](https://forums.plex.tv/u/Sajor1)\ **Post date:** [March 23, 2024, 2:09pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/2 "2024-03-23T14:09:03Z")
Can anyone recommend the best way to get support? Have been using Plex for many years (paid for lifetime) and this is the first time I’ve reached out for help so not sure how to go about it. Thanks. ---
**Author:** ![Sajor1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sajor1/32/318439_2.png) [@Sajor1](https://forums.plex.tv/u/Sajor1)\ **Post date:** [March 26, 2024, 11:17pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/3 "2024-03-26T23:17:15Z")
Kind of ridiculous that I’m prompted to come here for support and there’s none to be found. ---
**Author:** ![oldkiln](https://avatars.discourse-cdn.com/v4/letter/o/e9c0ed/32.png) [@oldkiln](https://forums.plex.tv/u/oldkiln)\ **Post date:** [April 14, 2024, 1:19pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/4 "2024-04-14T13:19:01Z")
Exact same issue here. Lifetime member getting “Internal Server Error” when trying to connect Sonos. I followed the linked thread and tried a new free account which I could get to link to Sonos, no problem. But I always get the “internal server error” on my main account. It seems like a Plex employee has to clear a cache on the account (“with some old, stale info related to Sonos”) so it looks like we are stuck until that support is provided. Please help Plex! ---
**Author:** ![oldkiln](https://avatars.discourse-cdn.com/v4/letter/o/e9c0ed/32.png) [@oldkiln](https://forums.plex.tv/u/oldkiln)\ **Post date:** [April 19, 2024, 8:17am UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/5 "2024-04-19T08:17:44Z")
Just had a note from Plex support to say they adjusted some things related to the Sonos account integration on the system (not just my account), and all my problems were fixed! I hope it helped others. ---
**Author:** ![Sajor1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sajor1/32/318439_2.png) [@Sajor1](https://forums.plex.tv/u/Sajor1)\ **Post date:** [April 19, 2024, 12:16pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/6 "2024-04-19T12:16:40Z")
Thanks for the update. I gave it a try as soon as I saw this post. Unfortunately, it didn’t make a difference for me. I’m still getting the “internal server error” message when I click on “Link your Sonos account”. I did see a server update while I was testing so I installed the update and restarted my server. That also didn’t help. I’m hoping I’ll eventually get support to help me, especially as a long time Plex Pass user. But I’ve had this post open for over a month and no one has gotten back to me. ---
**Author:** ![pavl761](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@pavl761](https://forums.plex.tv/u/pavl761)\ **Post date:** [June 18, 2024, 4:16pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/7 "2024-06-18T16:16:57Z")
Just wanted to chime in and say I’m experiencing the same issue. I opened a separate thread and attached my logs. Tried the recommendations from forum to no avail. Hoping support can sort things out for me. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 16, 2024, 4:17pm UTC](https://forums.plex.tv/t/getting-internal-server-error/872234/8 "2024-09-16T16:17:10Z")
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