# Getting "Not authorized" error when trying to access my server

**URL:** https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [June 2, 2024, 9:09am UTC](https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112 "2024-06-02T09:09:10Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![jaepetto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaepetto/32/195781_2.png) [@jaepetto](https://forums.plex.tv/u/jaepetto)
#### Post date: [June 2, 2024, 9:09am UTC](https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112/1 "2024-06-02T09:09:10Z")

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Server Version#: plexmediaserver\_1.40.2.8395-c67dce28e\_amd64.deb

I am suddenly getting an “Not authorized” error when trying to access my server at home (running on Ubuntu 22.04).

I have tried multiple times to follow the steps described here: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

Unfortunately, as soon as I try to claim the server, I get sent back to the “Not authorized” error page.

Is there any other suggestion?

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 2, 2024, 8:11pm UTC](https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112/2 "2024-06-02T20:11:32Z")

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Are you and the server on the same subnet?

If not, it will always do this ( It blocks claiming if it sees you as ‘remote’ )

This will help

> **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)**
>
> User Credential Reset utility for Plex. Contribute to ChuckPa/UserCredentialReset development by creating an account on GitHub.

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### Author: ![jaepetto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaepetto/32/195781_2.png) [@jaepetto](https://forums.plex.tv/u/jaepetto)
#### Post date: [June 3, 2024, 5:52pm UTC](https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112/3 "2024-06-03T17:52:14Z")

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Hi @ChuckPa ,

your script did the trick. Thanks for the help!

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [September 1, 2024, 5:52pm UTC](https://forums.plex.tv/t/getting-not-authorized-error-when-trying-to-access-my-server/879112/4 "2024-09-01T17:52:27Z")

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