# Getting Playback Error "Conversion failed. The transcoder exited due to an error" **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [April 24, 2020, 2:30pm UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933 "2020-04-24T14:30:23Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![joshcan](https://avatars.discourse-cdn.com/v4/letter/j/cc9497/32.png) [@joshcan](https://forums.plex.tv/u/joshcan)\ **Post date:** [April 24, 2020, 2:30pm UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933/1 "2020-04-24T14:30:23Z")
Server Version#: 1.19.1.2701 Player Version#: Two different players - web player through Firefox and Visio Smartcast Player I’m seeing consistent errors for the last couple of days playing media from my server to local clients. Primarily playing SD media, which is being transcoded up to 720p. I’m attaching my logfiles.[Plex Media Server Logs\_2020-04-24\_10-29-35.zip](https://forums.plex.tv/uploads/short-url/ngduU6PyOuuSljRmAP8ENbKuFEg.zip) (6.2 MB) ---
**Author:** ![Stoney\_O\_Reilly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stoney_o_reilly/32/85383_2.png) [@Stoney\_O\_Reilly](https://forums.plex.tv/u/Stoney_O_Reilly)\ **Post date:** [April 25, 2020, 4:35am UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933/3 "2020-04-25T04:35:00Z")
Hey @joshcan I just had the same problem this evening. My friends and family were complaining about the error in the Web Player and some apps. (Roku and Amazon FireStick work fine) Here is what I found that fixed the issue. 1. Found some text files in the folder of the Show I as trying to play. Removed them. 2. This is what I really think fixed the issue, depending on the scope of your issue, either **refresh the metadata** on the particular show/file via the Web UI or the entire Library. My Setup: VMWare 15.5 CentOS 7 (Installed via the rpm) 4GB RAM 4 Cores Let us know how you make out please, MC2 ---
**Author:** ![joshcan](https://avatars.discourse-cdn.com/v4/letter/j/cc9497/32.png) [@joshcan](https://forums.plex.tv/u/joshcan)\ **Post date:** [April 25, 2020, 2:00pm UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933/4 "2020-04-25T14:00:00Z")
Thanks for the input. I ended up completely removing Plex and reinstalling it, as I had just migrated my install from a different computer. As I thought about it, I realized I’d had weird issues since the migration, so completely uninstalling and reinstalling seemed like the next logical step. So far, the issue has not reappeared on a fresh install of Plex, so hopefully it was just something I had horked during the migration. ---
**Author:** ![beauchristopher](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beauchristopher/32/276779_2.png) [@beauchristopher](https://forums.plex.tv/u/beauchristopher)\ **Post date:** [May 1, 2020, 10:52pm UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933/5 "2020-05-01T22:52:51Z")
I did a brand new install and am getting this issue. I get playback conversion failed any time the plex scanner is going… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 30, 2020, 10:52pm UTC](https://forums.plex.tv/t/getting-playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/579933/6 "2020-07-30T22:52:59Z")
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