# Getting SSL errors for https://plex.tv **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 17, 2025, 2:05pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520 "2025-08-17T14:05:50Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ianc99](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@ianc99](https://forums.plex.tv/u/ianc99)\ **Post date:** [August 17, 2025, 2:05pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/1 "2025-08-17T14:05:50Z")
Server Version#: 1.42.1.10060 Player Version#: N/A I have (had) 2 Media servers one in Ireland (on Windows 11) and the other in France (Ras pi - holiday home). I lost connectivity to the France server a couple of days ago and was getting all sorts of strange errors when trying to diagnose. The most fundemental is “ **Your connection isn’t private”** when trying to connect to [https://plex.tv](https://plex.tv) from french server in browser and also from Windows PC in France. Pinging plex.tv from France gives 54.73.99.55 as the IP. nslookup gives: _Server: unifi.localdomain Address: 192.168.4.1_ - this is local router which points to Bouygues Telecom (my ISP) _Non-authoritative answer: Name: plex.tv Addresses: 54.72.14.50 54.73.99.55_ When I try the same thing from the Ireland based server (using Windows Remot Desktop connection) I have no SSL issues and when I ping plex.tv the IP is 52.209.82.108. nslookup gives: _Server: dns.google Address: 8.8.8.8_ _Non-authoritative answer: Name: plex.tv Addresses: 52.209.82.108 52.213.108.76_ I have no VPNs set up. [https://app.plex.com](https://app.plex.com) doesn’t throw the error at either location. Attempting to log into [https://forums.plex.com](https://forums.plex.com) does trigger the “ **Your connection isn’t private”** because it first redirects to [https://plex.tv](https://plex.tv) for the login process Is this a Plex problem or somewhere else in the system? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 17, 2025, 4:43pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/2 "2025-08-17T16:43:36Z")
SSH into the command line of the remote machine. Download and run this on that remote Linux machine. > **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)** > > User Credential Reset utility for Plex (Help in the README file) ---
**Author:** ![ianc99](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@ianc99](https://forums.plex.tv/u/ianc99)\ **Post date:** [August 17, 2025, 4:56pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/3 "2025-08-17T16:56:22Z")
Thanks ChukPa. I already messed up the France based linux server trying to resolve the issues. So I wiped it and will reinstall tomorrow. Not a big deal. Do you have any thoughts on why I get SSL error when I try the URL from the France ISP? See below. This is messing up all update and/or reinstallation steps because the authentication steps redirect to [https://plex.tv](https://plex.tv). Are 54.73.99.55 and 54.72.14.50 valid Pleax IP addresses with missing SSL certs or is the DNS in France pointing to the wrong IPs? ![image](https://global.discourse-cdn.com/plex/original/4X/f/7/2/f72492b66b068efc2a339d25ce5585e01c842f9c.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 17, 2025, 6:04pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/4 "2025-08-17T18:04:29Z")
SSL does require date & time to be in tight sync in the correct time zone. Those addresses are the Amazon AWS servers which Plex.tv uses but I cannot get any valid connection to Plex.tv using them Try using these addresses instead. ```auto [chuck@lizum ~.2013]$ nslookup plex.tv Server: 127.0.0.53 Address: 127.0.0.53#53 Non-authoritative answer: Name: plex.tv Address: 52.213.108.76 Name: plex.tv Address: 52.209.82.108 [chuck@lizum ~.2014]$ ``` If these work then I will contact Operations and let them know of the problem. ---
**Author:** ![ianc99](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@ianc99](https://forums.plex.tv/u/ianc99)\ **Post date:** [August 17, 2025, 8:54pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/5 "2025-08-17T20:54:46Z")
52.213.108.76 and 52.209.82.108 do work for [https://plex.tv](https://plex.tv) at the France location. I connected to them by overriding my ISP’s (Bouygues Telecom) DNS and using google (8.8.8.8). Thanks ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 15, 2025, 8:55pm UTC](https://forums.plex.tv/t/getting-ssl-errors-for-https-plex-tv/929520/6 "2025-11-15T20:55:04Z")
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