# Google store Apk Purchase **URL:** \ **Category:** General Discussions\ **Created:** [December 2, 2018, 4:04pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480 "2018-12-02T16:04:32Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![tumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tumpy/32/315120_2.png) [@tumpy](https://forums.plex.tv/u/tumpy)\ **Post date:** [December 2, 2018, 4:04pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/1 "2018-12-02T16:04:32Z")
I purchase plex apk on the google play store about three + years ago for $4.99, Last year i decide that i would try the plex pass for one year, This was two separate purchase years apart, After one year of plex pass i didn’t renewed my sub, Now my google purchase show’s it’s been cancel since 5/14/17, I never cancel that purchase, How can one cancel a purchase after having and using it for over three + years… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2018, 4:45pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/2 "2018-12-02T16:45:14Z")
To me this sounds like an issue that only you can discuss with Google. Hopefully they will have records showing what was going on. Just make sure that your device is still signed into the same google app store account as it was using when you bought the app. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2018, 4:49pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/3 "2018-12-02T16:49:35Z")
Is this perhaps the same issue as this user had? > [@Activation lost on Play Store](https://forums.plex.tv/t/activation-lost-on-play-store/340398/1): > > I purchased a activation from Google Play store in 2014. Now I’m using plex again so i downloaded the app from the play store using the same account, but now my account is not activated. Why did my activation got lost? ---
**Author:** ![tumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tumpy/32/315120_2.png) [@tumpy](https://forums.plex.tv/u/tumpy)\ **Post date:** [December 2, 2018, 4:55pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/4 "2018-12-02T16:55:07Z")
Thanks for the quick respond, Question to you, why is it happen today after my deadline pass for not renewing my plex pass after one year… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2018, 4:58pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/5 "2018-12-02T16:58:14Z")
I can only assume: when you activated your plex pass, the mobile app was activated by the plex pass. Now that this is no longer available, it must fall back to the old app store purchase. And this ‘fall back’ is what is apparently not working cleanly. I’d try to deinstall the app. Then install it afresh from the app store and perform the ‘Restore purchase’ procedure. [https://support.plex.tv/articles/203868088-unlocking-or-activating-plex-for-android/](https://support.plex.tv/articles/203868088-unlocking-or-activating-plex-for-android/) (scroll down to ‘Previous Purchase on Google Play’) ---
**Author:** ![tumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tumpy/32/315120_2.png) [@tumpy](https://forums.plex.tv/u/tumpy)\ **Post date:** [December 2, 2018, 5:08pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/6 "2018-12-02T17:08:02Z")
My google store record shows it was cancel 5/14/17 That date of Canceled is years after i bought it… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2018, 5:18pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/7 "2018-12-02T17:18:03Z")
I am not sure _what_ you bought in the app store. Because the app is not a subscription, it is a one-time purchase. In theory, it cannot be canceled. So was it really the app you bought in the app store or was it something else? Write to [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) and supply all the documentation/receipts/puchase confirmation emails etc. you have. ---
**Author:** ![tumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tumpy/32/315120_2.png) [@tumpy](https://forums.plex.tv/u/tumpy)\ **Post date:** [December 2, 2018, 5:25pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/8 "2018-12-02T17:25:23Z")
Yea i know, I just look at all my play store purchase and saw when i bought the plex apk december 21 2013… ---
**Author:** ![tumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tumpy/32/315120_2.png) [@tumpy](https://forums.plex.tv/u/tumpy)\ **Post date:** [December 2, 2018, 5:37pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/9 "2018-12-02T17:37:28Z")
Thanks for the help , Delete and reinstall I was Activating and didn’t see Restore in fine print, Thanks again Otto. appreciate the help, Have a Bless Holidays… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 2, 2019, 5:49pm UTC](https://forums.plex.tv/t/google-store-apk-purchase/340480/10 "2019-03-02T17:49:13Z")
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