GPU Transcoding issue with M2000 on Ubuntu Plex Server (v1.32.4.7195)

Plex Media Server
1

Server Version#: 1.32.4.7195-7c8f9d3b6
Nvidia Driver Version#: 530.41.03
OS: Ubuntu Desktop 22.04.2 LTS
CPU: i7-4770
GPU: Quadro M2000
Player Version#: Latest (1.71.1.3888-b32ecaf8)
Plex Pass: Yes

Upgrading from Version 1.32.3.7192 to 1.32.4.7195-7 seems to stop my Quadro M2000 from doing GPU Transcoding including information about OS/Nvidia Driver etc.

This affected all my devices when I try to lower the bitrate to force it to transcode items.(Android phone/Ubuntu Desktop/Windows 10)

Currently my solution was to revert back to 1.32.3.7192 until this is resolved.

Below is some information:-

ERROR - [Req#441/Transcode] [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error)
WARN - [Req#1bfd/Transcode/feec47443b44a21d-com-plexapp-android] Transcode runner appears to have died.
DEBUG - [Req#21/Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: I/O error
DEBUG - [Req#21/Transcode] Could not create hardware context for h264_vaapi

There is a lot of other debug messages but looking at them these two seems important.

Can anyone comment if they get the same hardware GPU transcoding issue?

(Most likely if no response I might wait till the next Plex update or re-attempt the upgrade again)

2

There is no way to diagnose the issue given a 4 line snippet.

Please include the full Debug Logs ZIP file which captures the start of playback.

There are multiple issues apparently happening.

  1. i7-4770 is QSV capable.
  2. Nvidia Drivers version being used.
3

Thank you for pointing me in the right direction.

All solved just had to disable the intel integrated graphic card as it must have been switching between Intel QSV & Nvidia card.

I have also upgraded to the latest plex server without issues too so def that was the issue :slight_smile: