# Grant Library Access gives "unexpected error" page

**URL:** <https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463>\
**Category:** Plex Media Server\
**Tags:** server-unraid\
**Created:** [February 18, 2026, 3:41am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463 "2026-02-18T03:41:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![krh1009](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/krh1009/32/8222_2.png) [@krh1009](https://forums.plex.tv/u/krh1009)\
**Post date:** [February 18, 2026, 3:41am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463/1 "2026-02-18T03:41:58Z")

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![Screenshot 2026-02-16 at 10.03.15 PM](https://global.discourse-cdn.com/plex/original/4X/d/6/e/d6e5ffea27c302abeb2c27250f7dcf98ce943739.png)

When I type the first character in the email field, I get an “unexpected error” page.

Server Environment Summary

- **Version:** Plex Media Server v1.43.0.10492.

- **Platform:** Running in a Docker container ([LinuxServer.io](http://LinuxServer.io)) on Unraid (Linux version 6.1.49). +4

- **Hardware:** Powered by an 16-core AMD Ryzen 7 5700G processor.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 18, 2026, 11:08am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463/2 "2026-02-18T11:08:32Z")

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Ensure to use

- the [hosted web app](https://app.plex.tv/)
- a major web browser with no add-ins or features which aim to block websites
- avoid VPN software

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**Author:** ![krh1009](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/krh1009/32/8222_2.png) [@krh1009](https://forums.plex.tv/u/krh1009)\
**Post date:** [February 19, 2026, 3:09am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463/3 "2026-02-19T03:09:47Z")

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> [@OttoKerner](#):
>
> - the [hosted web app](https://app.plex.tv/)
> - a major web browser with no add-ins or features which aim to block websites
> - avoid VPN software

@[OttoKerner](https://forums.plex.tv/u/ottokerner)

I’ve tried accessing [https://app.plex.tv/](https://app.plex.tv/) on:

- Firefox, Chrome and Safari
- Windows and Mac OS machines
- No VPNs

I still get this:

 ![Screenshot 2026-02-18 at 10.07.53 PM](https://global.discourse-cdn.com/plex/original/4X/8/3/7/83734be8ee81bdaac0e081e7c9093154ea41ea9c.jpeg)

Is there anything I can look for in the logs?

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 19, 2026, 5:15am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463/4 "2026-02-19T05:15:32Z")

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Is there anything like an advanced Internet filter in your router or at your ISP? Do you use other types of filter appliances, like e.g. Pi-hole etc.?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 20, 2026, 5:16am UTC](https://forums.plex.tv/t/grant-library-access-gives-unexpected-error-page/936463/5 "2026-05-20T05:16:17Z")

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