# Hardware transcode does not work with tone mapping **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [February 12, 2022, 8:55pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081 "2022-02-12T20:55:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Frostelikus](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@Frostelikus](https://forums.plex.tv/u/Frostelikus)\ **Post date:** [February 12, 2022, 8:55pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/1 "2022-02-12T20:55:39Z")
Server Version#: 1.25.5.5492 Player Version#: Webplayer 4.69.1 I just setup a new plex server on an Intel Core i3-8300 and hardware transcoding works fine as long as I disable HDR tone mapping in the transcode config, but if I enable it hardware transcoding is not used for HDR10 files. As far as I know the Core i3-8300 should be able to transcode HDR10 in hardware. Is there any way for me to debug this issue? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 12, 2022, 9:13pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/2 "2022-02-12T21:13:01Z")
Can you please provide the DEBUG log files which capture this happening? Also, if you still have /tmp/plexinstaller.log, may I see it as well ? ---
**Author:** ![Frostelikus](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@Frostelikus](https://forums.plex.tv/u/Frostelikus)\ **Post date:** [February 12, 2022, 9:51pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/3 "2022-02-12T21:51:04Z")
The plexinstaller.log is already gone, I unfortunately rebooted the server. Is this the correct log? [Plex Media Server.log.zip](https://forums.plex.tv/uploads/short-url/jRO0sYpHfjhqOcWf8mJuoXUPygo.zip) (448.5 KB) The server is currently detecting intros so it may be a little bit cluttered, but I think 21:38:46.860 is the correct timestamp ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 13, 2022, 11:43pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/4 "2022-02-13T23:43:11Z")
I found the playback attempt (it took some time) ```auto Feb 12, 2022 21:01:37.123 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385] [FFMPEG] - Format 0x30313050 -> p010le. Feb 12, 2022 21:01:37.123 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385] [FFMPEG] - Created surface 0. Feb 12, 2022 21:01:37.123 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385] [FFMPEG] - Direct mapping possible. Feb 12, 2022 21:01:37.123 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385] TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi Feb 12, 2022 21:01:37.123 [0x7f5db3762b38] DEBUG - Statistics: (44F75FE6-D824-4881-82C9-68AE45AB6238) Reporting active playback in state 2 of type 1 (scrobble: 0) for account 1 Feb 12, 2022 21:01:37.124 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385/JobRunner] Job running: EnableExtendedVaFormats='1' FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/62cc2bc-4226-linux-x86_64/' LIBVA_DRIVERS_PATH='/usr/lib/plexmediaserver/lib/dri' NEOReadDebugKeys='1' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Transcoder' '-codec:0' 'hevc' '-hwaccel:0' 'vaapi' '-hwaccel_fallback_threshold:0' '10' '-hwaccel_output_format:0' 'vaapi' '-hwaccel_device:0' 'vaapi' '-ss' '551' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/media/plexdrive.encrypted/movies/Dune (2021)/Dune.2021.2160p.HMAX.WEB-DL.DDP5.1.Atmos.HDR.H.265-FLUX.mkv' '-filter_complex' '[0:0]hwupload[0];[0]scale_vaapi=w=3840:h=2160:format=p010[1];[1]hwmap=derive_device=opencl[2];[2]tonemap_opencl=tonemap=mobius:format=nv12:m=bt709:p=bt709:r=tv[3];[3]hwmap=derive_device=vaapi:reverse=1[4];[4]hwupload[5]' '-map' '[5]' '-codec:0' 'h264_vaapi' '-b:0' '63180k' '-maxrate:0' '84240k' '-bufsize:0' '168480k' '-r:0' '23.975999999999999' '-force_key_frames:0' 'expr:gte(t,n_forced*1)' '-map' '0:1' '-metadata:s:1' 'language=eng' '-codec:1' 'copy' '-copypriorss:1' '0' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '551' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/7176AA82-09F9-4F91-AB6B-1E197C10D385/d9e1519f-d321-4423-ae4d-813666a2ca53/manifest?X-Plex-Http-Pipeline=infinite' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-init_hw_device' 'vaapi=vaapi:' '-filter_hw_device' 'vaapi' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/7176AA82-09F9-4F91-AB6B-1E197C10D385/d9e1519f-d321-4423-ae4d-813666a2ca53/progress' Feb 12, 2022 21:01:37.124 [0x7f5db32adb38] DEBUG - [Transcode/7176AA82-09F9-4F91-AB6B-1E197C10D385/JobRunner] Jobs: Starting child process with pid 30757 Feb 12, 2022 21:01:37.126 [0x7f5db748fb38] DEBUG - Completed: [192.168.188.55:64089] 200 GET /:/timeline ``` It knows it needs to tonemap and is setting up to do so when the transcoder launches. > ‘-filter\_complex’ ‘[0:0]hwupload[0];[0]scale\_vaapi=w=3840:h=2160:format=p010[1];[1]hwmap=derive\_device=opencl[2];[2]tonemap\_opencl=tonemap=mobius:format=nv12:m=bt709:p=bt709:r=tv[3];[3]hwmap=derive\_device=vaapi:reverse=1[4];[4]hwupload[5]’ To run the preinstall (inventory) phase again, ```auto [chuck@lizum ~.2008]$ sudo /var/lib/dpkg/info/plexmediaserver.preinst PlexMediaServer install: Pre-installation Validation. PlexMediaServer install: Pre-installation Validation complete. [chuck@lizum ~.2009]$ ls -la /tmp/plexinstaller.log -rw-r--r-- 1 root root 1020 Feb 13 18:41 /tmp/plexinstaller.log [chuck@lizum ~.2010]$ ``` Now please get and attach the installer log file. It will tell us if the OpenCL and Beignet package requirements have been satisfied. ---
**Author:** ![Frostelikus](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@Frostelikus](https://forums.plex.tv/u/Frostelikus)\ **Post date:** [February 14, 2022, 8:20am UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/5 "2022-02-14T08:20:58Z")
```auto ᨂ cat -p plexinstaller.log # Plex Media Server installation configuration info: Mon Feb 14 08:18:27 UTC 2022 Init=0 Systemd=1 Custom=0 LinuxContainer=0 NewInstall=0 HaveOverride=0 OverrideFile="" PlexUser="plex" PlexGroup="plex" VideoGroup="render" AppSuppDir="/var/lib/plexmediaserver/Library/Application Support" PlexTempDir="/tmp" LangEncoding="en_US.UTF-8" ExistingVersion=12505 HaveHardware=1 HaveTranscoderPref=0 NeedUser=0 NeedGroup=0 NeedVideo=0 Verbose=1 Running=1 Errors=0 Warnings=0 HaveIntel=1 HaveIntelCore=1 HaveIntelXeon=0 Havei915=1 HaveNvidia=0 Processor=Intel(R) Core(TM) i3-8300 CPU @ 3.70GHz CPUSKU=8300 NeedOpenCL=1 NeedBeignet=1 NeedIntelCompute=0 HaveIntelGmmlib=0 HaveIntelIGCCore=0 HaveIntelIGCOpenCL=0 HaveIntelOpenCL=0 HaveIntelCompute=0 HaveBeignet=1 HaveOpenCL=1 Platform="HP ProDesk 600 G4 SFF" Processor="Intel(R) Core(TM) i3-8300 CPU @ 3.70GHz" Distro="Ubuntu 21.10" Kernel="Linux blackbox 5.13.0-28-generic #31-Ubuntu SMP Thu Jan 13 17:41:06 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux" Memory="7733 911 6020" ``` ---
**Author:** ![Frostelikus](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@Frostelikus](https://forums.plex.tv/u/Frostelikus)\ **Post date:** [February 17, 2022, 8:49pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/6 "2022-02-17T20:49:31Z")
Any further idea @ChuckPa ? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 17, 2022, 9:38pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/7 "2022-02-17T21:38:51Z")
I have one but you’re really not going to like it. I have seen countless problems with Ubuntu 21.x and hardware transcoding. The moment folks back down to 20.04.3 things start to work. In 2 months time, all support for Ubuntu 21.anything will be gone. Ubuntu 22.04 will be ‘wet behind the ears’ and not yet stable. My recommendation is to go back to Ubuntu 20.04.3 LTS and then wait for things to settle with Ubuntu 22.04 (at least until after 22.04.1 LTS is released). This provides the most stable platform for you to run on (LTS supported until 2025). You’ll have a proven and stable OS with the solid 8300 CPU I run an i7-8809 and it’s on 20.04.3 LTS. I have a little shell script to help you recreate what you now have on 21 if you’d like. Going out on a limb, hoping I am not being too forward, my primary recommendation is: - As you reinstall Ubuntu 20.04.3 LTS, since you likely are going to lose the home directory (?), is to create `/home` as a freestanding partition. This is my partition structure. I use XFS for the file system. You’re free to use EXT4 if you wish. ```auto Model: Samsung SSD 970 PRO 1TB (nvme) Disk /dev/nvme0n1: 1024GB Sector size (logical/physical): 512B/512B Partition Table: gpt Disk Flags: Number Start End Size File system Name Flags 1 1049kB 524MB 523MB fat16 EFI System Partition boot, esp 2 524MB 132GB 131GB xfs root 3 132GB 196GB 64.0GB linux-swap(v1) swap swap 4 196GB 1024GB 829GB xfs home ``` The biggest gain here is: - /home can be kept across every reinstall of the OS even when changing to another distro. - You copy / save your important data in `/home` and have it immediately available as you install the new OS. Done right, you copy the files from `/home` back to where they need to be in /etc. - If you use the little tool I have, you let it help you automatically reinstall all your existing packages (except that first Plex install). I can switch distros in about 30 minutes Is this of any help? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 18, 2022, 9:39pm UTC](https://forums.plex.tv/t/hardware-transcode-does-not-work-with-tone-mapping/776081/8 "2022-05-18T21:39:10Z")
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