# Hardware Transcoding Failing with Multiple OS with P2000 **URL:** \ **Category:** General Discussions\ **Created:** [October 15, 2019, 3:06am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497 "2019-10-15T03:06:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 3:06am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/1 "2019-10-15T03:06:28Z")
Hello All, I wanting to buy AMD Ryzen 7 2700 CPU and ASUS ROG STRIX B450-F motherboard. I will pair the two with Nvidia P2000 and use hardware transcoding. I want to confirm if people here use the following config before I make the purchase. Are there any issues people faced? I am using Windows Server 2019 datacenter. I want to be able to use Hyper-V and run a couple of other VMs on there. I am asking this question because I have Supermicro server with dual Xeon 2600 V2 CPU that Plex Transcoding doesn’t work on. I want to use a 2U chassis from Supermicro that I have and put the hardware in it and rack it. I have x99 motherboard with Xeon V3 processor and transcoding doesn’t work on that too. I have tried Emby and it works perfect and it’s transcoding with no issues. Plex doesn’t like something. Here is the old post about the issue: > [@Why isnt plex team dropping everything making hw transcoding 4K work for everyone?](https://forums.plex.tv/t/why-isnt-plex-team-dropping-everything-making-hw-transcoding-4k-work-for-everyone/383344/44): > > @ChuckPa I have done the test and downloaded all the logs. I have also taken the captures of what happens when you choose different options in the client. I have notice if i choose convert automatically in plex the transcoder uses the GPU. If i choose anything else the transcoder dies and it doesn’t use the GPU and the video just buffers. Sorry i am not using P2000 but the K2200 also does the same thing as P2000. My P2000 is in another server and currently running. I hope this helps and if you… I am looking for people with similar setups that can confirm this will work before I make the purchase. Any help is appreciated. ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [October 15, 2019, 3:10am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/2 "2019-10-15T03:10:43Z")
I have an AMD Ryzen 2700x and an NVidia GTX 1070Ti and hardware transcoding is working just fine. I am limited to 2 HW Transcodes because of the card, but you should be ok with the P2000 as I don’t believe that one has a limit. I am uncertain about the Windows Server 2019, but motherboard has no effect on HW Transcoding as far as I know. I am running an MSI x470 Gaming Pro for mine… ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 3:12am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/3 "2019-10-15T03:12:22Z")
Hello, What OS are you using? ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [October 15, 2019, 3:13am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/4 "2019-10-15T03:13:18Z")
Windows 10 Pro ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 3:14am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/5 "2019-10-15T03:14:26Z")
Thanks. I don’t think the OS is an issue since the kernel used from Windows 10 is the same base for Server 2019. ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [October 15, 2019, 3:15am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/6 "2019-10-15T03:15:30Z")
Yeah, I just wasn’t certain… I believe you should be fine with the setup you’ve mentioned, I just don’t want to say “Yes” when I am uncertain of the Server 2019, if it’s the same driver package, it should be fine though I’d imagine… ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 3:18am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/7 "2019-10-15T03:18:00Z")
Sweet. I googled and no one seems to have any issues so far so i just want to make sure. I’ll wait for some more people to comment. Thanks, i appreciate the help. ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [October 15, 2019, 3:20am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/8 "2019-10-15T03:20:34Z")
No worries man, enjoy, and congrats on the new setup… I’ve been wanting to hop over to a Quattro for a while now, but I’ve been sinking money into drives instead… currently up to 72TB w/ another 80TB coming by springtime ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 3:25am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/9 "2019-10-15T03:25:43Z")
Nice. I am wasting money on hardware that Plex Transcoder doesn’t work on. I have couple of Server hardware with 20 cores (10 core per CPU) and the P2000 works fine on Emby for transcoding but it doesn’t for Plex. I just can’t get it going on Xeon processor. I don’t know what is wrong. I have tried Windows 10 Pro and Server 2019 OS and they don’t work. I tried Ubuntu 18.04 Desktop and same issue. I am very upset. I have done so many tests on different hardware and no go. ☹ ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [October 15, 2019, 3:34am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/10 "2019-10-15T03:34:47Z")
Hmm… That seems strange… I wonder why it isn’t working… What all have you tried? @TeknoJunky is pretty knowledgeable about hardware transcoding… I wonder if he can help you get it working… ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 5:00am UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/11 "2019-10-15T05:00:28Z")
I have tried everything i could possibly think. I have tried Windows 10 Pro, Server 2016, Server 2019 and Ubuntu OS. I installed latest drivers from [Nvidia](https://www.nvidia.com/Download/index.aspx) and ticked hardware transcoding on plex GUI. I tried different motherboard eg. Supermicro and ASUS with Xeon processors. The only way i could get it going was using I7 4790K disabling the intel GPU and using P2000 GPU. I am currently using it like that on a desktop machine but i want to move everything on the machine 20 core machine but i couldn’t get it going ( save power). I have tried disabling the KVM on Supermicro Board and still the same issue. I can test anything you guys can think of. I am not sure what i am missing here. I see lots of posts people got issues with Plex transcoder. @TeknoJunky - any help will be appreciated. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [October 15, 2019, 3:10pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/12 "2019-10-15T15:10:05Z")
I would pick an OS and stick with it. at a minimum for troublshooting purposes- - make sure that the gpu you want for HW transcoding is the active/main gpu (ie disable any cpu based gpu and/or remove any other gpu cards) - make sure a monitor is plugged in and turned on (no headless while troubleshooting) - run on bare metal, don’t complicate things with VM’s or dockers. - no remote desktop - on windows make sure you are signed in a regular user, and pms is run as a regular application (in the tray) dont run pms as administrator - on linux, make sure you have the latest nvidia drivers installed (quick driver d/l @ [https://github.com/keylase/nvidia-patch](https://github.com/keylase/nvidia-patch)) you don’t need the patch with a p2k, but the driver links are useful. you should probably reboot the server after driver install. - on linux make sure you can run nvidia-smi and that it shows the gpu and same driver version - on windows server, desktop experience and the windows media codecs should be installed (install windows media player from server components) - install OS of choice - install all updates available (windows update or apt-get dist-upgrade) - install any prereqs listed above - install PMS only (I think anything 1.17+ has the new transcoder) - sign in pms wit plex pass, enable HW, setup a single test small test library - start testing - on linux, use ‘watch -d nvidia-smi’ to monitor gpu usage, the easiest thing to see is the transcoder process and how much video ram it is utilizing. a 4k uhd to 1080p uses about 1.4gb of video ram. - on windows, use windows task manager there should be a gpu section, you can right click the graphs to show video encoder/decoder usage. - monitor the plex web now playing status, it will show (HW) for either decode/encode, or both when applicable. as always, - use the latest available PMS release. - if you can reproduce a particular problem video, post the logs (plex web \> settings \> troubleshooting \> download logs) - post screenshot of plex web now playing status with the problem video ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 7:46pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/13 "2019-10-15T19:46:37Z")
Thanks, @TeknoJunky. I will be using Server 2019 datacenter. I didn’t understand a few things: > on a windows server, desktop experience and the windows media codecs should be installed (install windows media player from server components) - I have Windows Desktop experience installed when I install OS. - Windows Player is installed by default and I can search it. - **windows media codecs should be installed** - there is no feature called anything like this. I looked in the server manager and seen nothing under features. Am I missing something here? > [@TeknoJunky](#): > > - make sure that the GPU you want for HW transcoding is the active/main GPU (ie disable any CPU based GPU and/or remove any other GPU cards) I am using Supermicro Board and the main GPU is Nvidia K2200 since my P2000 is in use. I will not transcode x265 so this shouldn’t be an issue. I am aware of the limitation of this card but this card can do all x264 media. > [@TeknoJunky](#): > > make sure a monitor is plugged in and turned on (no headless while troubleshooting) I had monitor and keyboard and mouse plugged in. > [@TeknoJunky](#): > > run on bare metal, don’t complicate things with VM’s or dockers. I will run bare metal with no Hyper-V role installed. > [@TeknoJunky](#): > > no remote desktop Will disable remote desktop. > [@TeknoJunky](#): > > - on windows make sure you are signed in a regular user, and PMS is run as a regular application (in the tray) don’t run PMS as administrator I am using an Administrator account as default when you install. Plex doesn’t run as a service and runs as an application. I have not changed anything after install. I am not sure what you mean **don’t run plex as Administrator**. PMS starts automatically when I log in to the machine. I have re-imaged the server with a fresh copy of the Server 2019 Datacenter now. I will install Nvidia drivers, the latest version of Plex and do windows update tonight. I have video files in another drive that I can use for testing. I will post screenshots and log files here tonight after testing. I have tried most of the things that you mentioned here and it didn’t work for me. I will give it another shot if we can get this to work. I will post my findings tonight. Thanks for your help once again. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [October 15, 2019, 8:07pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/14 "2019-10-15T20:07:39Z")
I don’t know if datacenter 2019 is supported or not, maybe there are changes/restrictions that are affecting plex and HW transcode. I would imagine that DC2019 is very few plex users. 🙂 You might double check and make sure hyper-v is not installed (at least temporarily for troubleshooting). media framework, maybe applies to earlier versions of server, perhaps newer versions include it already. [https://www.google.com/search&q=windows+server+media+foundation](https://www.google.com/search&q=windows+server+media+foundation) not run as administrator, means don’t right click and install or run pms as an admin, just run like any normal app. ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 8:17pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/15 "2019-10-15T20:17:41Z")
I have installed Media Foundation on Server 2019. I have the same issue with Windows 10 also. I have installed Windows 10 on x99 System that i have and i can use that if you like. ![image](https://global.discourse-cdn.com/plex/original/3X/2/1/21ac331213935ab8dc38ea2853e772510cabf686.png) The machine i am currently on which has: I7 4770 32GB Ram Nvidia P2000 Server 2019 Datacenter Media Foundation installed. HD graphic is disabled in the BIOS and main GPU is P2000. Plex won’t transcode and the transcoder dies. I can try some videos and send you logs for it. I will do this in few minutes, ![image](https://global.discourse-cdn.com/plex/original/3X/d/f/dfb937235fb1a124b35ac121d27f5e43027f43ea.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/0/6/069c52af1b3ab9435fbab578fff8e407a75bbcc5.png) ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [October 15, 2019, 8:22pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/16 "2019-10-15T20:22:06Z")
sounds all up to snuff to me on the task manager, click on the gpu then right click on the graphs to show video decode/encode (if not already displayed). when you play a video, check the pms server status @ [Plex Web](https://app.plex.tv/desktop) \> settings \> dashboard you may need to ‘expand’ the details to see them. to the far right of the ‘now playing’ text you can also monitor the logs real time, @ plex web \> settings \> console, to look for errors or other info when you are starting to play a video. ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 8:35pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/17 "2019-10-15T20:35:50Z")
I just did the test. This is file i am using. ![image](https://global.discourse-cdn.com/plex/original/3X/f/b/fbf63045d480ccb0bf3676dd56c93c6a2d8896a9.jpeg) Direct play is fine. ![image](https://global.discourse-cdn.com/plex/original/3X/e/a/ea07d2a18b64867f59cee7ed85b5c30b24cf77e4.jpeg) Plex dashboard showing direct play. ![image](https://global.discourse-cdn.com/plex/original/3X/7/d/7da86b001d6760c13b9db80d8bae9e3dcc0edce2.jpeg) I changed the video qualty to 2Mpbs, 720P and it doesn’t transcode as you can see. ![image](https://global.discourse-cdn.com/plex/original/3X/c/e/ce634ac34461553a99aeafd30032a943e296b9e1.png) Plex Dashboard shows Direct Stream. Nothing will happen. ![image](https://global.discourse-cdn.com/plex/original/3X/5/b/5b0f9d75ccf8f12e85d2b3bcc11943e063aa4e5f.jpeg) Task manager shows plex transcoder show for few seconds and dies. The logs show this also. Not sure why the transcoder dies like this. ![image](https://global.discourse-cdn.com/plex/original/3X/8/d/8d4d2b798ad2ba7ee2be919081a75b16ac7441d3.png) Here is the logs. Let me know if you need anything else. Plex Media server is on latest build. ![image](https://global.discourse-cdn.com/plex/original/3X/7/8/787aa286d26ba223184b2296728793010534a7e2.jpeg) Task manger GPU usage. You see there is a spike for few seconds and it just stops. ![image](https://global.discourse-cdn.com/plex/original/3X/a/c/ac772312091ca7bc1ed8c411f5a83cc1782ba701.png) If you want to remote on and have a look, let me know. I get this same issue on all the hardware i have tested. ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 8:48pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/18 "2019-10-15T20:48:04Z")
I have done one more test and with two different video files and different qualities. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [October 15, 2019, 9:24pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/19 "2019-10-15T21:24:17Z")
I’ll have to check the logs later, I am not so familiar with windows, but I would expect similar to linux anyway and will see what I can see. In the mean time I would suggest you also review them so you can get an idea what kind of info/errors are happening, something might jump out. Also, I am not with plex, so I am far from the final word, but now that logs and screens are posted, others might help out with the investigation. ---
**Author:** ![Patan32](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/patan32/32/113303_2.png) [@Patan32](https://forums.plex.tv/u/Patan32)\ **Post date:** [October 15, 2019, 9:39pm UTC](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497/20 "2019-10-15T21:39:59Z")
I have looked at the logs and I don’t understand what this is all about. All the time I see this error: ![image](https://global.discourse-cdn.com/plex/original/3X/6/9/69618fb3fb529121b9cca085998780fed8a92136.jpeg) This is the error I get on all the systems I have tried so far. It does the same think on Linux also. I have done so much testing and it just doesn’t work. Wasted money on so many hardware. I try Emby on the same hardware and config and it just works perfectly. @sa2000@ChuckPa - Can you please review the logs and let me know what the issue is? I am still having issues with the new transcoder build. I would like this fixed so I can use the hardware I have and not buy anything new which I don’t know if it will work. [Next page](https://forums.plex.tv/t/hardware-transcoding-failing-with-multiple-os-with-p2000/476497.md?page=2)