# Hardware Transcoding has stopped working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [February 26, 2023, 3:24pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512 "2023-02-26T15:24:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![horizon96](https://avatars.discourse-cdn.com/v4/letter/h/f14d63/32.png) [@horizon96](https://forums.plex.tv/u/horizon96)\ **Post date:** [February 26, 2023, 3:24pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/1 "2023-02-26T15:24:42Z")
Server Version#: Ubuntu 22.04.2 LTS (Jammy Jellyfish) Player Version#: Version 1.31.0.6654 Hi, I’ve had an issue appear recently where I can no longer get certain files to work when attempting to use hardware-accelerated transcoding. If I turn off hardware acceleration, the files work perfectly. I can’t see a reason it should not work, I’ve got a 1060 gtx in the computer for the purpose of hardware transcoding. I’ve tried switching to and from official Nvidia Drivers and that’s made no difference. Any help would be appreciated, I get the following errors when I do attempt to watch a video that fails. ![image](https://global.discourse-cdn.com/plex/original/4X/1/1/a/11ac08abb9d5a42e426c7a2a9df8b0d67bc567d9.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 26, 2023, 6:00pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/2 "2023-02-26T18:00:30Z")
Which CPU are you using? You are calling out ‘/dev/dri/renderD129’. “D129” only exists if the CPU is QSV-capable (at “D128”). I use the Ubuntu-provided drivers. 525.60.13 for me. When you switch back & forth, you must be very careful to remove ALL the old pieces. Interchanging them will cause false failures. ---
**Author:** ![horizon96](https://avatars.discourse-cdn.com/v4/letter/h/f14d63/32.png) [@horizon96](https://forums.plex.tv/u/horizon96)\ **Post date:** [February 26, 2023, 6:16pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/3 "2023-02-26T18:16:49Z")
Hi, thanks for the reply, I’m using an Intel Xeon e3-1225 v3. I’m not sure if that is QSV-capable, but I was under the impression that a 1060 could handle HEVC transcoding in its place. It might honestly be a configuration error on my end but yeah anything else you’d need to know, let me know. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 26, 2023, 8:45pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/4 "2023-02-26T20:45:00Z")
The Xeon E3-1225 v3 does not have QSV capability. Remove the “HardwareDevicePath” setting from Preferences. PMS will default to presets and go with the Nvidia ---
**Author:** ![horizon96](https://avatars.discourse-cdn.com/v4/letter/h/f14d63/32.png) [@horizon96](https://forums.plex.tv/u/horizon96)\ **Post date:** [February 26, 2023, 11:00pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/5 "2023-02-26T23:00:27Z")
Thank you very much for the help, I figured it out. You mentioned drivers might not work if not fully cleared so I did a complete wipe of all them, I’m assuming something had gone wrong with the previous ones and clean installing fresh drivers with no remnants appears to have fixed it cheers. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 27, 2023, 11:01pm UTC](https://forums.plex.tv/t/hardware-transcoding-has-stopped-working/832512/6 "2023-05-27T23:01:02Z")
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