# Hardware Transcoding issues - ApolloLake & GeminiLake CPUs **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [May 11, 2023, 12:23am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714 "2023-05-11T00:23:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 11, 2023, 12:23am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/1 "2023-05-11T00:23:10Z")
Did anything change in this version that would affect HW Transcoding? I’ve noticed my CPU usage is bucked at 100% all of a sudden when transcoding a 1080p file to 720p. I have a DS920+ running DSM 7.2 RC ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 11, 2023, 2:11am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/2 "2023-05-11T02:11:06Z")
Downgraded back to 1.32.1.6999 and all is well again. ---
**Author:** ![danlat1415](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@danlat1415](https://forums.plex.tv/u/danlat1415)\ **Post date:** [May 14, 2023, 8:49am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/3 "2023-05-14T08:49:50Z")
I have the exact same issue. DS220+ running 7.2-rc1 Plex Server on the Synology - 1.32.2.7002 Videos stay for a while on the initial spinning percentage loading and CPU load is high on the Synology. I’ve tried downgrading Plex Server back to 1.32.1.6999 but it won’t allow me to downgrade to a previous version. Do I need to uninstall and reinstall? Will it keep my settings and library? ---
**Author:** ![danlat1415](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@danlat1415](https://forums.plex.tv/u/danlat1415)\ **Post date:** [May 14, 2023, 9:02am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/4 "2023-05-14T09:02:04Z")
I took the plunge and uninstalled Plex Server from the Synology, and luckily it gave me the option for Uninstall Only or Uninstall and Erase database Uninstall Only, then reinstall 1.32.1.6999 has now got it working again. I don’t know what’s wrong in the newer update, but it doesn’t seem to work correctly. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [May 14, 2023, 2:19pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/5 "2023-05-14T14:19:53Z")
without seeing the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) its impossible to guess at the root cause. I suspect this issue will come back around in the future. ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 14, 2023, 2:35pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/6 "2023-05-14T14:35:54Z")
Sorry for late reply but this is how I installed an earlier version as well. I’ve seen numerous people complain about this issue, even on Reddit. Surprised it hasn’t picked up more traction. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2023, 4:30pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/7 "2023-05-14T16:30:28Z")
On Synology: 1. Uninstall the Plex version app with “Uninstall Only” (KEEP) 2. Now install the lower version. (synology does not permit direct ‘downgrade’) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2023, 5:07pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/8 "2023-05-14T17:07:43Z")
Regarding 1.32.2.7002 I’ve spoken with the engineer about this. There is a problem (regression) which she’s fixed. I’m sorry for the delay as I’ve been out most of the week (illness) ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 14, 2023, 5:39pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/9 "2023-05-14T17:39:57Z")
Glad to hear it’s been fixed and hope you are feeling better! _moderator edit: I will survive. Not fun, no smiles, but will get there… thanks_ ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 5:32pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/10 "2023-05-19T17:32:15Z")
This isn’t fixed in the latest Beta Updates is it? I just tried the latest one out and CPU skyrockets the same way. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 19, 2023, 5:46pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/11 "2023-05-19T17:46:36Z")
@CT9AJ 1.32.2.7100 is fixed. Many reports have already confirmed this. I personally verified it in the following prior to release: 1. Ubuntu 20 - KabyLake - QSV 2. Ubuntu 22 - Xeon - Nvidia P2200 3. Ubuntu 22 - RaptorLake QSV ( + AV1 ) 4. Ubuntu 22 - Nvidia GT3040 ( + AV1 ) ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 5:47pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/12 "2023-05-19T17:47:56Z")
Ok, I’m on DS920+ and CPU was really high (80%+) with only 2 users transcoding just now, I’ve already downgraded lol ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 5:56pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/13 "2023-05-19T17:56:10Z")
@ChuckPa The release notes don’t seem to mention anything about a transcoding issue with Intel CPUs? _(Transcoder) Some sessions could fall back to software when attempting to use an Nvidia GPU_ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 19, 2023, 6:03pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/14 "2023-05-19T18:03:03Z")
May I have the Syno DEBUG Logs ZIP which capture it (build 7100) failing? ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 6:04pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/15 "2023-05-19T18:04:57Z")
Sure, can you remind me which one of the files this would be (I do have debug logs enabled)? ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 6:07pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/16 "2023-05-19T18:07:06Z")
[Plex Media Server.1.log](https://forums.plex.tv/uploads/short-url/2U4FIrmfB1VuYnsZnFHCazyGOzR.log) (3.0 MB) Should be in this log file. @ChuckPa ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 19, 2023, 8:00pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/17 "2023-05-19T20:00:55Z")
Damn it. That’s not right. I will do more testing. ```auto May 19, 2023 12:28:54.298 [140405574110008] DEBUG - [Req#4aa/Transcode] TPU: hardware transcoding: enabled, but no hardware decode accelerator found May 19, 2023 12:28:54.298 [140405574110008] INFO - [Req#4aa/Transcode] CodecManager: starting EAE at "/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-de1b3aef-6d81-4ab6-91a8-deaaa41060e9/EasyAudioEncoder" May 19, 2023 12:28:54.299 [140405574110008] DEBUG - [Req#4aa/Transcode/JobRunner] Job running: "/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server/Codecs/EasyAudioEncoder-1847-linux-x86_64/EasyAudioEncoder/EasyAudioEncoder" May 19, 2023 12:28:54.299 [140405574110008] DEBUG - [Req#4aa/Transcode/JobRunner] In directory: "/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-de1b3aef-6d81-4ab6-91a8-deaaa41060e9/EasyAudioEncoder" May 19, 2023 12:28:54.340 [140405574110008] DEBUG - [Req#4aa/Transcode/JobRunner] Jobs: Starting child process with pid 7670 May 19, 2023 12:28:54.340 [140405574110008] DEBUG - [Req#4aa/Transcode] [Universal] Using local file path instead of URL: /volume1/TV Shows/To Catch A Smuggler/Season 3/To Catch a Smuggler - 3x14 - Mega Millions Meth Stash.mkv May 19, 2023 12:28:54.340 [140405574110008] DEBUG - [Req#4aa/Transcode] TPU: hardware transcoding: final decoder: , final encoder: May 19, 2023 12:28:54.341 [140405574110008] DEBUG - [Req#4aa/Transcode/JobRunner] Job running: EAE_ROOT=/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-de1b3aef-6d81-4ab6-91a8-deaaa41060e9/EasyAudioEncoder FFMPEG_EXTERNAL_LIBS='/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex\ Media\ Server/Codecs/8217c1c-4565-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/volume1/@appstore/PlexMediaServer/Plex Transcoder" -codec:0 h264 -codec:1 eac3_eae -eae_prefix:1 q2d87r8781kdf8bv1vet2jti_ -analyzeduration 20000000 -probesize 20000000 -i "/volume1/TV Shows/To Catch A Smuggler/Season 3/To Catch a Smuggler - 3x14 - Mega Millions Meth Stash.mkv" -filter_complex ``` ---
**Author:** ![CT9AJ](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@CT9AJ](https://forums.plex.tv/u/CT9AJ)\ **Post date:** [May 19, 2023, 8:02pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/18 "2023-05-19T20:02:18Z")
Thank you sir, glad to have provided some info! ---
**Author:** ![VVagnard](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/vvagnard/32/83128_2.png) [@VVagnard](https://forums.plex.tv/u/VVagnard)\ **Post date:** [May 22, 2023, 7:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/19 "2023-05-22T19:14:38Z")
I can confirm the same thing on my Synology DS918+ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 22, 2023, 8:41pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/20 "2023-05-22T20:41:43Z")
post logs ZIP please so we can see the build information and the failure 7002 is no more. 7100 contains all the known fixes. [Next page](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714.md?page=2)