# Hardware Transcoding issues - ApolloLake & GeminiLake CPUs

**URL:** https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [May 11, 2023, 12:23am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714 "2023-05-11T00:23:10Z")
**Posts on this page:** 1
**Showing post:** 54

<div class="post-metadata">

### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [May 30, 2023, 4:04pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/54 "2023-05-30T16:04:24Z")

</div>

### ALL:

For those with the J3355, J3455, J4125 problem, as well as those with older Intel Core -3xxx and -4xxx CPUs,

The engineer has a file for you to test with.

There are specific instructions :

1. Place this file in the `Cache/va-dri-linux-x86_64` directory under `Plex Media Server`

2. unzip it

3. It will look like this when done.

```auto
root@glockner:/vol/plexmediaserver/Plex Media Server/Cache/va-dri-linux-x86_64# ls -la
total 9176
drwxr-xr-x 2 plex plex 69 May 30 12:00 .
drwxr-xr-x 9 plex plex 4096 May 30 11:59 ..
-rwxrwxrwx 1 root root 7815088 May 30 10:49 i965_drv_video.so
-rw-r--r-- 1 root root 1576222 May 30 12:00 i965_drv_video.zip
root@glockner:/vol/plexmediaserver/Plex Media Server/Cache/va-dri-linux-x86_64# 

```

1. Make certain [DEBUG logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) is enabled, VERBOSE is disabled.

2. Restart Plex

3. Test

4. Play for 20 seconds.

5. Regardless of success or failure,  
– Report result  
– Attach Logs ZIP file (we need to confirm the behavior reported in the logs)

---

_[View the full topic](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714)._