# Hardware Transcoding issues - ApolloLake & GeminiLake CPUs

**URL:** <https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 11, 2023, 12:23am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714 "2023-05-11T00:23:10Z")\
**Posts on this page:** 1\
**Showing post:** 89

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 31, 2023, 3:40pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-apollolake-geminilake-cpus/840714/89 "2023-05-31T15:40:19Z")

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## ALL:

Working with the Engineer, she found the root cause of the issue.

Here is her Engineer’s build which should fix all ApolloLake CPUs (J3x55).

The build version and number are non-standard so be aware of it when you next upgrade. I’ll assist when we get to that point.

PLEASE try this :

1. Without adding the driver manually
2. Without modifying Preferences.xml
3. Lastly, ONLY modify Preferences.xml if needed

Please report which of the above works so we can get these changes into a formal PMS build ASAP

Thanks.

> **[PlexMediaServer-1.32.5.7145-eb78fdd17-x86\_64\_DSM7.spk](https://drive.google.com/file/d/1moCDAiAQw7hinRFtDu_AwgKwPk9YjQn1/view?usp=sharing)**
>
> Google Drive file.

> **[PlexMediaServer-1.32.5.7145-eb78fdd17-x86\_64\_DSM6.spk](https://drive.google.com/file/d/1On61A9K1gdX1uehsvIIVCrgTfactAUjA/view?usp=sharing)**
>
> Google Drive file.

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