# Hardware Transcoding Issues DS218+ and DS918+ **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [May 31, 2023, 5:47am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961 "2023-05-31T05:47:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![cgillvallance](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@cgillvallance](https://forums.plex.tv/u/cgillvallance)\ **Post date:** [May 31, 2023, 5:47am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/1 "2023-05-31T05:47:32Z")
Server Version#: 1.32.3.7089-7000 Player Version#: ALL [Plex Media Server Logs\_2023-05-31\_15-40-36.zip](https://forums.plex.tv/uploads/short-url/oykFDMSnVZeNkeelmr81D6TKDkz.zip) (1.0 MB) Recently, I’ve just noticed that my DS218+ (Intel Celeron J3355 - Quick Sync Video approved) is no longer able to hardware transcode. I’ve tried everything I could find on the net (except for uninstalling and reinstalling) to diagnose and try to fix, but to no avail. Something is not right. Further, my friend with a DS918+ is having the exact same issues. I’ve created a new test server on my NUC on the same network and works fine - hardware transcoding operational. I’ve also created a test server via Docker on my NAS with the same result - no hardware transcoding. Seems to be localised to the NAS. This is doing my head in… Any advice would be greatly appreciated. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 31, 2023, 6:00am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/2 "2023-05-31T06:00:50Z")
I gave logs to the Engineer tonight. She is aware and working on it now. You can revert to PMS build 6999 (previous) until it’s fixed. ---
**Author:** ![gvanness](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@gvanness](https://forums.plex.tv/u/gvanness)\ **Post date:** [June 6, 2023, 11:32am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/3 "2023-06-06T11:32:09Z")
Hello everyone, I’d like to reopen the subject to get feedback on the ongoing investigations into the problem since the switch to DSM 7.2 for synology DS x18+ models. Is there any progress on this issue? Looking forward to hearing from you, Best regards, ---
**Author:** ![Aldon](https://avatars.discourse-cdn.com/v4/letter/a/e47c2d/32.png) [@Aldon](https://forums.plex.tv/u/Aldon)\ **Post date:** [June 6, 2023, 12:10pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/4 "2023-06-06T12:10:48Z")
Having same issues on DS218± Works ok via Container manager (7.2) with 6999 but not after that version. Ive tried everything I can think of. Notice that release notes for 1.32.4.7164 claims to have fixed HW transcode faults for older GPU,s but in fact it makes no difference. Would appreciate some feedback or advice but am staying with 6999 until problem is fixed. Do we know if problem is with Plex or Synology ?? BR ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 6, 2023, 4:27pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/5 "2023-06-06T16:27:18Z")
> [@Aldon](#): > > Having same issues on DS218± Works ok via Container manager (7.2) with 6999 but not after that version. Ive tried everything I can think of. Notice that release notes for 1.32.4.7164 claims to have fixed HW transcode faults for older GPU,s but in fact it makes no difference. The fixes for the ApolloLake CPUs is coming in the next release. It took a bit to sort through the GeminiLake (J4xxx) and then the ApolloLake (J3xxx) driver issue. You can always uninstall the native SPK (use the “Keep” option) then install the lower version (6999) and be ok. ---
**Author:** ![rodeo314](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rodeo314/32/246841_2.png) [@rodeo314](https://forums.plex.tv/u/rodeo314)\ **Post date:** [June 6, 2023, 11:24pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/6 "2023-06-06T23:24:51Z")
> [@ChuckPa](#): > > The fixes for the ApolloLake CPUs is coming in the next release. Just to make sure I understand correctly-- the release notes are incorrect, and 1.32.4.7164 does not actually contain the fix for #14338 yet? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 6, 2023, 11:41pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/7 "2023-06-06T23:41:33Z")
The release note is not incorrect. It is a bit too vague. That update > - (Transcoder) Hardware transcoding could fail to be used on older Intel GPUs on Linux (#14338) addresses Intel Core -3xxx → -5xxx CPUs where Intel has not done their part supporting those chips with their Inte Media Driver as they should. Everyone Synology-related is waiting for ApolloLake fix. The ApolloLake fix will be in the next PMS release. I confirmed with the Engineer last night. It might be equally vaguely worded about “NAS platforms” since it impacts everything with a J3xxx CPU (ApolloLake) and some of the GeminiLake (J4xxx) CPUs across multiple vendors. ---
**Author:** ![rodeo314](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rodeo314/32/246841_2.png) [@rodeo314](https://forums.plex.tv/u/rodeo314)\ **Post date:** [June 9, 2023, 3:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/8 "2023-06-09T15:14:30Z")
Thanks! ---
**Author:** ![Joynaruto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joynaruto/32/273661_2.png) [@Joynaruto](https://forums.plex.tv/u/Joynaruto)\ **Post date:** [June 10, 2023, 3:56am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/9 "2023-06-10T03:56:03Z")
When will the update comming? My Server version is 1.32.4.7164. Is the right version? This version of hardware acceleration still does not work ---
**Author:** ![randyronq](https://avatars.discourse-cdn.com/v4/letter/r/aeb1de/32.png) [@randyronq](https://forums.plex.tv/u/randyronq)\ **Post date:** [June 10, 2023, 4:24am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/10 "2023-06-10T04:24:52Z")
I had the same issue with my DS218+. These worked for me. Either downgrade to 1.32.1.6999 > [@Hardware Transcoding issues - ApolloLake & GeminiLake CPUs](https://forums.plex.tv/t/1-32-2-7002/840714/31): > > I know someone will ask slight_smileroflSynlogy QNAP or Install an Engineer’s build 1.32.5.7145, this is what I’m using now. > [@Hardware Transcoding issues - ApolloLake & GeminiLake CPUs](https://forums.plex.tv/t/1-32-2-7002/840714/89): > > ALL: Working with the Engineer, she found the root cause of the issue. Here is her Engineer’s build which should fix all ApolloLake CPUs (J3x55). The build version and number are non-standard so be aware of it when you next upgrade. I’ll assist when we get to that point. PLEASE try this : Without adding the driver manually Without modifying Preferences.xml Lastly, ONLY modify Preferences.xml if needed Please report which of the above works so we can get these changes into a formal PM… ---
**Author:** ![Joynaruto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joynaruto/32/273661_2.png) [@Joynaruto](https://forums.plex.tv/u/Joynaruto)\ **Post date:** [June 10, 2023, 4:37am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/11 "2023-06-10T04:37:50Z")
I’m the version of Synology ’s suite. Is the downgrade just uninstall and install it?Can the original settings and data be retained?Still say everything needs to be repeated ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 10, 2023, 4:53am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/12 "2023-06-10T04:53:28Z")
DSM 6 – Just uninstall - all your data remains DSM 7 – Uninstall – Use the first (default: “Uninstall only”) radio button. ( DSM 7 has the choices because of how packages work on DSM 7 ) There – I said it again! 🤣 ---
**Author:** ![Joynaruto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joynaruto/32/273661_2.png) [@Joynaruto](https://forums.plex.tv/u/Joynaruto)\ **Post date:** [June 10, 2023, 4:59am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/13 "2023-06-10T04:59:04Z")
ok! I will have a try! ---
**Author:** ![Joynaruto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joynaruto/32/273661_2.png) [@Joynaruto](https://forums.plex.tv/u/Joynaruto)\ **Post date:** [June 10, 2023, 5:07am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/14 "2023-06-10T05:07:49Z")
> [@cgillvallance](#): > > 1.32.3.7089-7000 works on my 918+ thx so much! ---
**Author:** ![gvanness](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@gvanness](https://forums.plex.tv/u/gvanness)\ **Post date:** [June 13, 2023, 11:11am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/15 "2023-06-13T11:11:31Z")
Hi Joynaruto, Thanks for the feedback Are you using docker for your plexapp ? ---
**Author:** ![Joynaruto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joynaruto/32/273661_2.png) [@Joynaruto](https://forums.plex.tv/u/Joynaruto)\ **Post date:** [June 13, 2023, 11:25am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/16 "2023-06-13T11:25:43Z")
Both docker and suit ---
**Author:** ![gvanness](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@gvanness](https://forums.plex.tv/u/gvanness)\ **Post date:** [June 13, 2023, 11:27am UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/17 "2023-06-13T11:27:12Z")
Thanks for your quick reply Do you use that docker image : [lscr.io/linuxserver/plex:latest](http://lscr.io/linuxserver/plex:latest) ? ---
**Author:** ![\_DR64](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/_dr64/32/344737_2.png) [@\_DR64](https://forums.plex.tv/u/_DR64)\ **Post date:** [June 13, 2023, 12:25pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/18 "2023-06-13T12:25:00Z")
Hi @Joynaruto , @gvanness , @ChuckPa [http://lscr.io/linuxserver/plex:latest](http://lscr.io/linuxserver/plex:latest) (v1.32.3.7192) does not work on my 918+… hardware transcoding disabled. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 13, 2023, 1:31pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/19 "2023-06-13T13:31:48Z")
@_DR64 Only need to post / ping in one place. (I see all Synology & Linux posts) 🙂 ApolloLake fix is in the beta (1.32.4) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 13, 2023, 1:40pm UTC](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961/20 "2023-06-13T13:40:40Z")
> [@\_DR64](#): > > [http://lscr.io/linuxserver/plex:latest](http://lscr.io/linuxserver/plex:latest) (v1.32.3.7192) does not work on my 918+… > hardware transcoding disabled. Disabled ? Logs ? [Next page](https://forums.plex.tv/t/hardware-transcoding-issues-ds218-and-ds918/842961.md?page=2)