# Hardware transcoding not showing up **URL:** \ **Category:** General Discussions\ **Created:** [November 10, 2017, 5:50pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675 "2017-11-10T17:50:33Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![davidrudlstorfer](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@davidrudlstorfer](https://forums.plex.tv/u/davidrudlstorfer)\ **Post date:** [November 10, 2017, 5:50pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/1 "2017-11-10T17:50:33Z")
I’ve just purchased Plex Pass to activate Hardware Transcoding on my Synology DS916+ but i can’t see the checkbox to activate it. My NAS meets the minimum requirements and I’m on the latest PMS beta. Any ideas why it won’t show up? Thanks in advance ---
**Author:** ![AmazingRando24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amazingrando24/32/351517_2.png) [@AmazingRando24](https://forums.plex.tv/u/AmazingRando24)\ **Post date:** [November 10, 2017, 5:52pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/2 "2017-11-10T17:52:12Z")
The feature should be located in Settings \> Server \> Transcoder A checkbox should be there for Hardware Acceleration. If you’ve just upgraded to Plex Pass, you might try signing out of the server and signing back in. I believe that will enable the feature for you. ---
**Author:** ![davidrudlstorfer](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@davidrudlstorfer](https://forums.plex.tv/u/davidrudlstorfer)\ **Post date:** [November 10, 2017, 5:57pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/3 "2017-11-10T17:57:42Z")
> @AmazingRando24 said: > The feature should be located in Settings \> Server \> Transcoder > A checkbox should be there for Hardware Acceleration. If you’ve just upgraded to Plex Pass, you might try signing out of the server and signing back in. I believe that will enable the feature for you. I’ve already restarted the server, restarted PMS and logged out and logged in. After these steps the box is not showing up ---
**Author:** ![AmazingRando24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amazingrando24/32/351517_2.png) [@AmazingRando24](https://forums.plex.tv/u/AmazingRando24)\ **Post date:** [November 10, 2017, 6:13pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/4 "2017-11-10T18:13:10Z")
It looks like you’ve got the hardware to support it. I assume you’re running PMS version 1.9.6.4429 as well, which shouldn’t matter as any version in the last few months should be a go. Just to triple check, you logged out via Settings \> Server \> General \> Sign Out, right? ---
**Author:** ![davidrudlstorfer](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@davidrudlstorfer](https://forums.plex.tv/u/davidrudlstorfer)\ **Post date:** [November 10, 2017, 7:02pm UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/5 "2017-11-10T19:02:57Z")
> @AmazingRando24 said: > It looks like you’ve got the hardware to support it. I assume you’re running PMS version 1.9.6.4429 as well, which shouldn’t matter as any version in the last few months should be a go. > Just to triple check, you logged out via Settings \> Server \> General \> Sign Out, right? > I found the solution. > When you install PMS from the Synology “AppStore” you get the 32bit version. When i manually downloaded the 64bit version from Plex it worked. > Thank you ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:07am UTC](https://forums.plex.tv/t/hardware-transcoding-not-showing-up/213675/6 "2020-01-08T00:07:31Z")