# Hardware transcoding (QuickSync) causing server crash

**URL:** <https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 25, 2019, 6:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220 "2019-10-25T18:14:23Z")\
**Posts on this page:** 1\
**Showing post:** 70

<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [December 16, 2019, 11:13pm UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220/70 "2019-12-16T23:13:11Z")

</div>

We now have a fix for one of the causes of crashes relating to intel graphics and hardware acceleration

See release note for beta 1.18.3.2156-349e9837e which was released earlier today [Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/306)

- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)

Until I hear otherwise, we have two causes for the hardware acceleration related crashes:

- the bug that came in after version 1.18.0.1944 and is now fixed in beta 1.18.3.2156
- suspected intel GPU driver bug resolved by downgrading to version xxx.7000 as outlined here [HW Acceleration crashes on Dell PowerEdge T30 / Windows 10 Pro](https://forums.plex.tv/t/hw-acceleration-crashes-on-dell-poweredge-t30-windows-10-pro/466286/49)

(it will be good to know if the new 1.18.3.2156 beta does crash with the later intel drivers)

---

_[View the full topic](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220)._