# Hardware transcoding (QuickSync) causing server crash **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 25, 2019, 6:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220 "2019-10-25T18:14:23Z")\ **Posts on this page:** 1\ **Showing post:** 73
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 18, 2019, 7:37am UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220/73 "2019-12-18T07:37:51Z")
> [@tsanga](#): > > Less good news: as mentioned in a different thread tracking this issue, if I connect to my Windows system via RDP at all after a reboot, even after I disconnect the RDP session, Plex server crashes when I start playing a video that needs transcoding. Thanks for trying. With 1.18.4 beta, there is now a new Server Advanced Transcoder setting for hardware encoding. One thing to try now is disabling this and keeping Hardware Acceleration enabled to see if this avoids the crashes when running as a Service or running headless via RDP and could be the way to configure hardware transcoding See release notice for 1.18.4.2164 > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/308): > > Plex Media Server 1.18.4.2164 is now available in the Beta update channel NEW: (DVR) “Upcoming Sports” renamed to “Sports On Later”; filter refined to only have sport events (#10554). (DVR) Added new “Sports On Now” hub (#10554). (DVR) Enhanced “TV Shows” Hub, now named “Shows On Now”. (#10815) (Library) Add an “in progress” filter for movies and episodes. (Library) Added a release date filter for albums. (Library) Allow using Musicbrainz IDs when manually matching artists and albums. (Librar… - (Preferences) Enable “Use hardware-accelerated video encoding” by default. --- _[View the full topic](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220)._