# Hardware transcoding (QuickSync) causing server crash

**URL:** <https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 25, 2019, 6:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220 "2019-10-25T18:14:23Z")\
**Posts on this page:** 1\
**Showing post:** 75

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [December 21, 2019, 7:40am UTC](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220/75 "2019-12-21T07:40:04Z")

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**Consolidating all info relating to crashes and hardware acceleration**

Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes.

So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use

1. Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module `igdumdim32.dll`

This is now fixed in the latest driver - this table shows the versions and which version fixes the crash

![image](https://global.discourse-cdn.com/plex/original/3X/6/1/610db2de59150f4e4f8397052139d5edd909a6c5.png)  
See [https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=197599](https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=197599) (or equivalent)

1. Plex Media Server bug leading to crashes when testing the intel graphics adapter with hardware acceleration enabled

This was fixed as from Plex Media Server 1.18.3.2156-349e9837e [Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/306)

- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)

1. There may be still be crashes when running Plex Media Server headless through RDP or as a Service or Scheduled Task.

For these, as from version 1.18.4.2164 of Plex Media Server, there is a new Advanced Setting for the Transcoder that allows user to disable Hardware Encoding whilst leaving Hardware Acceleration enabled and used for decoding. That would be a better option than disabling all hardware acceleration in such environment

See [Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/308)

- (Preferences) Enable “Use hardware-accelerated video encoding” by default.

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