# Hardware Transcoding w/ Intel Quicksync not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 31, 2020, 5:40pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130 "2020-07-31T17:40:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 5:40pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/1 "2020-07-31T17:40:55Z")
Transcoding was working previously… I don’t know which version it stopped at… just noticed the CPU being pegged while watching a movie and started to investigate. Any help would be appreciated. I recently just upgraded to newest release to see if that would fix it. (it did not) Server Version#: Version 1.20.0.3133 Player Version#: Web Version 4.39.1 CPU Info processor : 0 vendor\_id : GenuineIntel cpu family : 6 model : 158 model name : Intel® Celeron® G4900 CPU @ 3.10GHz stepping : 11 microcode : 0xd6 cpu MHz : 900.120 cache size : 2048 KB physical id : 0 siblings : 2 core id : 0 cpu cores : 2 apicid : 0 initial apicid : 0 fpu : yes fpu\_exception : yes cpuid level : 22 wp : yes flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant\_tsc art arch\_perfmon pebs bts rep\_good nopl xtopology nonstop\_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds\_cpl vmx est tm2 ssse3 sdbg cx16 xtpr pdcm pcid sse4\_1 sse4\_2 x2apic movbe popcnt tsc\_deadline\_timer aes xsave rdrand lahf\_lm abm 3dnowprefetch cpuid\_fault epb invpcid\_single pti ssbd ibrs ibpb stibp tpr\_shadow vnmi flexpriority ept vpid ept\_ad fsgsbase tsc\_adjust smep erms invpcid mpx rdseed smap clflushopt intel\_pt xsaveopt xsavec xgetbv1 xsaves dtherm arat pln pts hwp hwp\_notify hwp\_act\_window hwp\_epp md\_clear flush\_l1d vmx flags : vnmi preemption\_timer invvpid ept\_x\_only ept\_ad ept\_1gb flexpriority tsc\_offset vtpr mtf vapic ept vpid unrestricted\_guest ple pml ept\_mode\_based\_exec bugs : cpu\_meltdown spectre\_v1 spectre\_v2 spec\_store\_bypass l1tf mds swapgs itlb\_multihit srbds bogomips : 6199.99 clflush size : 64 cache\_alignment : 64 address sizes : 39 bits physical, 48 bits virtual power management: Linux Version Info: Fedora release 31 (Thirty One) Logs: Attached [plexlogs.tar.gz](https://forums.plex.tv/uploads/short-url/9Mu8RZDJYm0OeppYBNdbmr0P13o.gz) (40.1 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 5:58pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/2 "2020-07-31T17:58:28Z")
No Hardware GPU was detected. ```auto Jul 31, 2020 13:20:35.245 [0x7fb504ff9700] DEBUG - Starting a transcode session m2edghghsc8itu145udfqjab at offset -1.0 (state=3) Jul 31, 2020 13:20:35.247 [0x7fb504ff9700] DEBUG - [Universal] Using local file path instead of URL: /mnt/nfs/plex/Movies/My Big Fat Greek Wedding/My Big Fat Greek Wedding (2002).mkv Jul 31, 2020 13:20:35.247 [0x7fb504ff9700] DEBUG - TPU: hardware transcoding: zero-copy support not present Jul 31, 2020 13:20:35.248 [0x7fb504ff9700] DEBUG - Job running: EAE_ROOT='/tmp/pms-d24484e5-8611-4b69-8de9- . . . ``` Is this native, container, or VM? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 6:00pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/3 "2020-07-31T18:00:42Z")
Other questions: 1. udev installed? 2. what does `ls -la /dev/dri` return? 3. Any customizations (`override.conf`) ? ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:06pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/4 "2020-07-31T18:06:41Z")
native (no vm or container) ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:10pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/5 "2020-07-31T18:10:13Z")
1. Package systemd-udev-243.8-1.fc31.x86\_64 is already installed. 2. # ls -la /dev/dri ls: cannot access ‘/dev/dri’: No such file or directory 3) no override.conf file (none applied) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 6:11pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/6 "2020-07-31T18:11:02Z")
There you are. Item #2. The kernel doesn’t see the QSV ASIC. Firmware update / BIOS setting change to disable it? ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:12pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/7 "2020-07-31T18:12:13Z")
I will inspect… I haven’t done anything in the BIOS / Firmware ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 6:12pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/8 "2020-07-31T18:12:43Z")
it’s going to be trivial – unless the latest Fedora kernel botched the i915 driver ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:13pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/9 "2020-07-31T18:13:19Z")
5.7.9-100.fc31.x86\_64 Kernel Version Also thank you for the prompt reply. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 6:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/10 "2020-07-31T18:14:24Z")
unfortunately, that doesn’t mean much. (5.4.0-42 here) I am somewhat further back and now using Ubuntu (more stable development environment for me). I switched when Redhat was bought by IBM. Do you have a previous kernel version to boot (you should have 2-3 ?) ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:26pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/11 "2020-07-31T18:26:44Z")
[root@pms1 ~]# grubby --info=ALL index=0 kernel="/boot/vmlinuz-5.7.9-100.fc31.x86\_64" args=“ro resume=/dev/mapper/fedora\_pms1-swap rd.lvm.lv=fedora\_pms1/root rd.lvm.lv=fedora\_pms1/swap nomodeset rhgb quiet” root="/dev/mapper/fedora\_pms1-root" initrd="/boot/initramfs-5.7.9-100.fc31.x86\_64.img" title=“Fedora (5.7.9-100.fc31.x86\_64) 31 (Thirty One)” id=“b5284d7304714674a939331c8051f07d-5.7.9-100.fc31.x86\_64” index=1 kernel="/boot/vmlinuz-5.7.8-100.fc31.x86\_64" args=“ro resume=/dev/mapper/fedora\_pms1-swap rd.lvm.lv=fedora\_pms1/root rd.lvm.lv=fedora\_pms1/swap nomodeset rhgb quiet” root="/dev/mapper/fedora\_pms1-root" initrd="/boot/initramfs-5.7.8-100.fc31.x86\_64.img" title=“Fedora (5.7.8-100.fc31.x86\_64) 31 (Thirty One)” id=“b5284d7304714674a939331c8051f07d-5.7.8-100.fc31.x86\_64” index=2 kernel="/boot/vmlinuz-5.6.13-200.fc31.x86\_64" args=“ro resume=/dev/mapper/fedora\_pms1-swap rd.lvm.lv=fedora\_pms1/root rd.lvm.lv=fedora\_pms1/swap nomodeset rhgb quiet” root="/dev/mapper/fedora\_pms1-root" initrd="/boot/initramfs-5.6.13-200.fc31.x86\_64.img" title=“Fedora (5.6.13-200.fc31.x86\_64) 31 (Thirty One)” id=“b5284d7304714674a939331c8051f07d-5.6.13-200.fc31.x86\_64” index=3 kernel="/boot/vmlinuz-0-rescue-b5284d7304714674a939331c8051f07d" args=“ro resume=/dev/mapper/fedora\_pms1-swap rd.lvm.lv=fedora\_pms1/root rd.lvm.lv=fedora\_pms1/swap nomodeset rhgb quiet” root="/dev/mapper/fedora\_pms1-root" initrd="/boot/initramfs-0-rescue-b5284d7304714674a939331c8051f07d.img" title=“Fedora (0-rescue-b5284d7304714674a939331c8051f07d) 31 (Thirty One)” id=“b5284d7304714674a939331c8051f07d-0-rescue” ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 6:27pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/12 "2020-07-31T18:27:42Z")
I was implying to look at your previous kernels, restart using one of them, then reinspect /dev/dri, because the kernel is what creates `/dev/dri` at boot time. ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:39pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/13 "2020-07-31T18:39:39Z")
ahh… ok… just booted into the 5.7.8 kernel… i have a monitor plugged in with a graphic… but I still don’t see [root@pms1 ~]# ls -la /dev/dri ls: cannot access ‘/dev/dri’: No such file or directory ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 6:56pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/14 "2020-07-31T18:56:10Z")
yep… all 3 kernels do the same thing… maybe I need to reload the machine or switch to ubuntu… thanks for your help… ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 7:08pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/15 "2020-07-31T19:08:55Z")
Actually update… so… 5.6.13-200.fc31.x86\_64 This directory is still missing… [root@pms1 Logs]# ls -la /dev/dri ls: cannot access ‘/dev/dri’: No such file or directory [root@pms1 Logs]# but plex is using the hardware transcoding… same file 1% CPU usage l ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 7:10pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/16 "2020-07-31T19:10:16Z")
Log files please (ZIP) before they disappear ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 7:14pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/17 "2020-07-31T19:14:54Z")
[plexlogs-updated.tar.gz](https://forums.plex.tv/uploads/short-url/qKbgQMZGcvhuQrKkhCC90YCkP4t.gz) (156.6 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 7:46pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/18 "2020-07-31T19:46:49Z")
In the log set attached, I find: 1. Plex Media Server.log ```auto Jul 31, 2020 14:58:14.377 [0x7fda1bfff700] DEBUG - [Universal] Using local file path instead of URL: /mnt/nfs/plex/Movies/My Big Fat Greek Wedding/My Big Fat Greek Wedding (2002).mkv Jul 31, 2020 14:58:14.378 [0x7fda1bfff700] DEBUG - Job running: EAE_ROOT='/tmp/pms-bab915a6-9504-41f6-9f57-9f003a607e0b/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/5f603a2-3204-linux-x86_64/' XDG_CACHE_HOME='/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/usr/lib/plexmediaserver/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Transcoder' '-codec:0' 'h264' '-codec:1' 'dca' '-ss' '0' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/mnt/nfs/plex/Movies/My Big Fat Greek Wedding/My Big Fat Greek Wedding (2002).mkv' '-filter_complex' '[0:1] aresample=async=1:ocl='\''stereo'\'':rematrix_maxval=0.000000dB:osr=48000[0]' '-map' '0:0' '-metadata:s:0' 'language=eng' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '256k' '-f' 'dash' '-seg_duration' '5' '-init_seg_name' 'init-stream$RepresentationID$.m4s' '-media_seg_name' 'chunk-stream$RepresentationID$-$Number%05d$.m4s' '-window_size' '5' '-delete_removed' 'false' '-skip_to_segment' '1' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/3g3u6gc99ckpp0w7vzegvq1r/d99540f7-4bb7-4a50-bc59-3025734e5225/manifest?X-Plex-Http-Pipeline=infinite' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/3g3u6gc99ckpp0w7vzegvq1r/d99540f7-4bb7-4a50-bc59-3025734e5225/progress' Jul 31, 2020 14:58:14.382 [0x7fda1bfff700] DEBUG - Jobs: Starting child process with pid 2739 ``` 1. Plex Media Server.log ```auto Jul 31, 2020 14:58:15.108 [0x7fda38d61700] DEBUG - Starting a transcode session 3g3u6gc99ckpp0w7vzegvq1r at offset 4415.0 (state=3) Jul 31, 2020 14:58:15.115 [0x7fda3a564700] DEBUG - Auth: authenticated user 1 as dion.thanos Jul 31, 2020 14:58:15.115 [0x7fd9f67fc700] DEBUG - Request: [192.168.111.50:62380 (Subnet)] GET /status/sessions (9 live) TLS GZIP Signed-in Token (dion.thanos) Jul 31, 2020 14:58:15.115 [0x7fd9f67fc700] DEBUG - [Now] Adding 0 sessions. Jul 31, 2020 14:58:15.115 [0x7fda3a564700] DEBUG - Completed: [192.168.111.50:62380] 200 GET /status/sessions (9 live) TLS GZIP 0ms 429 bytes (pipelined: 5) Jul 31, 2020 14:58:15.116 [0x7fda38d61700] DEBUG - [Universal] Using local file path instead of URL: /mnt/nfs/plex/Movies/My Big Fat Greek Wedding/My Big Fat Greek Wedding (2002).mkv Jul 31, 2020 14:58:15.117 [0x7fda38d61700] DEBUG - Job running: EAE_ROOT='/tmp/pms-bab915a6-9504-41f6-9f57-9f003a607e0b/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/5f603a2-3204-linux-x86_64/' XDG_CACHE_HOME='/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/usr/lib/plexmediaserver/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Transcoder' '-codec:0' 'h264' '-codec:1' 'dca' '-ss' '4415' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/mnt/nfs/plex/Movies/My Big Fat Greek Wedding/My Big Fat Greek Wedding (2002).mkv' '-filter_complex' '[0:1] aresample=async=1:ocl='\''stereo'\'':rematrix_maxval=0.000000dB:osr=48000[0]' '-map' '0:0' '-metadata:s:0' 'language=eng' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '256k' '-f' 'dash' '-seg_duration' '5' '-init_seg_name' 'init-stream$RepresentationID$.m4s' '-media_seg_name' 'chunk-stream$RepresentationID$-$Number%05d$.m4s' '-window_size' '5' '-delete_removed' 'false' '-skip_to_segment' '884' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/3g3u6gc99ckpp0w7vzegvq1r/4e967c90-4447-45b7-be04-b9bc6c36a353/manifest?X-Plex-Http-Pipeline=infinite' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/3g3u6gc99ckpp0w7vzegvq1r/4e967c90-4447-45b7-be04-b9bc6c36a353/progress' Jul 31, 2020 14:58:15.117 [0x7fda38d61700] DEBUG - Jobs: Starting child process with pid 2744 Jul 31, 2020 14:58:15.117 [0x7fda38d61700] DEBUG - Started session successfully: 3g3u6gc99ckpp0w7vzegvq1r ``` With logs ending abruptly (not flushed) at this point ```auto deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) TLS GZIP 20000ms 5 bytes (pipelined: 101) Jul 31, 2020 15:13:24.753 [0x7fda3ad65700] DEBUG - Auth: authenticated user 1 as dion.thanos Jul 31, 2020 15:13:24.753 [0x7fda1affd700] DEBUG - Request: [192.168.111.50:60655 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) TLS GZIP Signed-in Token (dion.thanos) Jul 31, 2020 15:13:24.753 [0x7fda1affd700] DEBUG - Content-Length is -1 (of total: -1). Jul 31, 2020 15:13:28.620 [0x7fda3ad65700] DEBUG - Auth: authenticated user 1 as dion.thanos Jul 31, 2020 15:13:28.620 [0x7fd9f67fc700] DEBUG - Request: [192.168.111.50:64256 (Subnet)] GET /:/timeline?ratingKey=5469&key=%2Flibrary%2Fmetadata%2F5469&playbackTime=689989&playQueueItemID=979&state=paused&hasMDE=1&context=hub.home.continue&time=5110000&duration=5696000 (7 live) TLS GZIP Signed-in Token (dion.thanos) Jul 31, 2020 15:13:28.621 [0x7fd9f67fc700] DEBUG - Client [ztudeyuiharhrr6ukmiqe5ds] reporting timeline state paused, progress of 5110000/5696000ms for guid=, playbackTime=689989ms ratingKey=5469 url=, key=/library/metadata/5469, containerKey=, metadataId=5469, source= Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - Play progress on 5469 'My Big Fat Greek Wedding' - got played 5110000 ms by account 1! Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - [Now] User is dion.thanos (ID: 1) Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - [Now] Device is Chrome (Chrome). Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - [Now] Profile is Web Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - [Now] Updated play state for /library/metadata/5469. Jul 31, 2020 15:13:28.623 [0x7fd9f67fc700] DEBUG - Statistics: (5mjvnrtozy6bjjhispa1p6al) Reporting active playback in state 1 of type 1 (scrobble: 0) for account 1 Jul 31, 2020 15:13:28.625 [0x7fda3a564700] DEBUG - Completed: [192.168.111.50:64256] 200 GET /:/timeline?ratingKey=5469&key=%2Flibrary%2Fmetadata%2F5469&playbackTime=689989&playQueueItemID=979&state=paused&hasMDE=1&context=hub.home.continue&time=5110000&duration=5696000 (7 live) TLS GZIP 5ms 858 bytes (pipelined: 2) Jul 31, 2020 15:13:28.658 [0x7fda3ad65700] DEBUG - Auth: authenticated user 1 as dion.thanos Jul 31, 2020 15:13:28.658 [0x7fda2affd700] DEBUG - Request: [192.168.111.61:37446 (Subnet)] GET /status/sessions (8 live) TLS Signed-in Token (dion.thanos) Jul 31, 2020 15:13:28.658 [0x7fda2affd700] DEBUG - [Now] Adding 1 sessions. Jul 31, 2020 15:13:28.660 [0x7fda3a564700] DEBUG - Completed: [192.168.111.61:37446] 200 GET /status/sessions (8 live) TLS 1ms 7898 bytes (pipelined: 1) ``` Nowhere in this log, nor in the other logs do I find hardware transcoding (VAAPI) ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [July 31, 2020, 8:35pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/19 "2020-07-31T20:35:07Z")
no worries… I think I am going to rebuild the server… I went through the BIOS… very limited… We will see … thanks for all your help… ---
**Author:** ![dion.thanos](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dion.thanos/32/90127_2.png) [@dion.thanos](https://forums.plex.tv/u/dion.thanos)\ **Post date:** [August 1, 2020, 3:31pm UTC](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130/20 "2020-08-01T15:31:32Z")
Figured it out… it was in the Kernel… removed the nomodeset from the grub bootloader forcing basic graphic mode. All set. [root@pms1 Plex]# ls -alh /dev/dri total 0 drwxr-xr-x. 3 root root 100 Jul 31 21:32 . drwxr-xr-x. 20 root root 4.2K Jul 31 21:33 … drwxr-xr-x. 2 root root 80 Jul 31 21:32 by-path crw-rw----+ 1 root video 226, 0 Jul 31 21:32 card0 crw-rw-rw-. 1 root render 226, 128 Jul 31 21:32 renderD128 [root@pms1 Plex]# [Next page](https://forums.plex.tv/t/hardware-transcoding-w-intel-quicksync-not-working/619130.md?page=2)