# HardwareTranscoding Problem

**URL:** <https://forums.plex.tv/t/hardwaretranscoding-problem/829621>\
**Category:** Plex Media Server\
**Tags:** server-linux, server-docker, ios-legacy, xbox\
**Created:** [February 5, 2023, 7:29am UTC](https://forums.plex.tv/t/hardwaretranscoding-problem/829621 "2023-02-05T07:29:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kevansheng](https://avatars.discourse-cdn.com/v4/letter/k/d2c977/32.png) [@Kevansheng](https://forums.plex.tv/u/Kevansheng)\
**Post date:** [February 5, 2023, 7:29am UTC](https://forums.plex.tv/t/hardwaretranscoding-problem/829621/1 "2023-02-05T07:29:08Z")

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Server Version#: Lunix Docker 1.30.2.6563  
Player Version#: IPhone IOS App  
Player Version#: XboxoneX Plex App

Hi  
My server CPU is i7-1165G7. When transcode same movie from 4k to 1080p(20M).iPhone plays perfect while Xbox always buffering. What should I do to let Xbox play smoothly.

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**Author:** ![enjoyiptv](https://avatars.discourse-cdn.com/v4/letter/e/c0e974/32.png) [@enjoyiptv](https://forums.plex.tv/u/enjoyiptv)\
**Post date:** [February 5, 2023, 5:08pm UTC](https://forums.plex.tv/t/hardwaretranscoding-problem/829621/2 "2023-02-05T17:08:39Z")

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look here !

> [@Hardware transcoding issue](https://forums.plex.tv/t/hardware-transcoding-issue/826410/2):
>
> Hey, I have pretty much the same issue on a ubuntu 20.04.5 server with a Nvidia T600 and plex version 1.30.1.6562. My logs show these errors in repeat: Jan 21, 2023 21:23:58.429 [0x7fcb8fe2db38] Fehler — [Req#5f2c2/Transcode/43campy4g3srk/5bbe052d-fb99-4a62-ac8e-d1f927eb4d87] [hevc @ 0x7f4dd5179740] hardware accelerator failed to decode picture Jan 21, 2023 21:23:58.429 [0x7fcb9064eb38] Fehler — [Req#5f2c5/Transcode/43campy4g3srk/5bbe052d-fb99-4a62-ac8e-d1f927eb4d87] Error while decoding str…

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**Author:** ![Kevansheng](https://avatars.discourse-cdn.com/v4/letter/k/d2c977/32.png) [@Kevansheng](https://forums.plex.tv/u/Kevansheng)\
**Post date:** [February 7, 2023, 10:50am UTC](https://forums.plex.tv/t/hardwaretranscoding-problem/829621/3 "2023-02-07T10:50:09Z")

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The problem looks different. HW do work for me.  
I guess the problem is related to subtitle. After I turn off it, the Xbox works just like iPhone, no buffering. The server is same, why there will be different result?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 8, 2023, 10:50am UTC](https://forums.plex.tv/t/hardwaretranscoding-problem/829621/4 "2023-05-08T10:50:38Z")

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