# Hate to repeat **URL:** \ **Category:** Remote Access\ **Tags:** server-qnap, plex-web\ **Created:** [November 18, 2019, 12:39am UTC](https://forums.plex.tv/t/hate-to-repeat/492427 "2019-11-18T00:39:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 12:39am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/1 "2019-11-18T00:39:19Z")
Server Version#: 1.18.2.2029[Plex Media Server Logs\_2019-11-17\_19-24-11.zip](https://forums.plex.tv/uploads/short-url/ukiNvwXQwaSXkn6AwGhgoYiBaiV.zip) (5.0 MB) I have followed all instructions and remote access flashes green and then nothing. Running Plex on QNAP TS-251. What more do you want to know? ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 12:40am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/2 "2019-11-18T00:40:11Z")
You have a port forward setup on your router? ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 12:51am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/3 "2019-11-18T00:51:08Z")
Yes. As instructed on the forums ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 1:08am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/4 "2019-11-18T01:08:16Z")
Does [canyouseeme.org](http://canyouseeme.org) show success for port 32400 or whatever port you setup? ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 1:43am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/5 "2019-11-18T01:43:57Z")
No. When I look under the upnp on the router, there are different instances of my plex with different ports. ---
**Author:** ![grew](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@grew](https://forums.plex.tv/u/grew)\ **Post date:** [November 18, 2019, 1:52am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/6 "2019-11-18T01:52:09Z")
Same issues with Remote access on 1.18.2.2029 tried all the standard steps and having issues ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 1:54am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/7 "2019-11-18T01:54:20Z")
So you don’t have a port forwarding setup? Either upnp or manual port forwarding… Setup a manual port forwarding. If you need assistance post your router model and question. ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 1:54am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/8 "2019-11-18T01:54:43Z")
@grew post your own forum post to track your own issue. ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 2:19am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/9 "2019-11-18T02:19:11Z")
I have set up port forwarding. Should I shut upnp off? Nighthawk R6000 ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 2:20am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/10 "2019-11-18T02:20:51Z")
Yes disable UPNP and make sure in Plex you check the box to manually specify the port. Check [canyouseeme.org](http://canyouseeme.org) for success. ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 10:38pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/11 "2019-11-18T22:38:57Z")
No luck. ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 18, 2019, 10:41pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/12 "2019-11-18T22:41:13Z")
I have disabled my firewall and still no luck ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 18, 2019, 10:49pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/13 "2019-11-18T22:49:33Z")
Can you post your port forwarding setup? Can you confirm your public IP on your router matches what [canyouseeme.org](http://canyouseeme.org) shows? ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 18, 2019, 11:04pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/14 "2019-11-18T23:04:49Z")
@em2mcl - If you are sure you have created the correct port forwarding rule within the router, and you are sure you have disabled uPnP, then please shutdown the Plex Server, leave it shutdown, and restart your router. Once your router has successfully reconnected to the internet, startup Plex Server and then see what happens. The reason I suggest this is because I have seen many routers hang on to sessions, even after disabling features, and only a reboot of the router clears this up. ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 20, 2019, 1:50pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/15 "2019-11-20T13:50:05Z")
No luck. With port forwarding should the service be TCP, UDP or both? ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [November 20, 2019, 2:00pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/16 "2019-11-20T14:00:58Z")
Both is ok ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2019, 4:45pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/17 "2019-11-20T16:45:30Z")
PMS **only** needs TCP. it doesn’t stream with UDP. ---
**Author:** ![em2mcl](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@em2mcl](https://forums.plex.tv/u/em2mcl)\ **Post date:** [November 20, 2019, 9:38pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/18 "2019-11-20T21:38:35Z")
Should I have a static IP from my service provider? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 20, 2019, 9:55pm UTC](https://forums.plex.tv/t/hate-to-repeat/492427/19 "2019-11-20T21:55:16Z")
Static IP is not required. A Public-facing real IP is needed for remote access if the ISP provides CG-NAT addresses at the WAN port of the router (what the modem/router thinks its IP address is) CG NAT addresses are 100.64.x.x/10 > **[Carrier-grade NAT](https://en.wikipedia.org/wiki/Carrier-grade_NAT)** > > Carrier-grade NAT (CGN), also known as large-scale NAT (LSN), is an approach to IPv4 network design in which end sites, in particular residential networks, are configured with private network addresses that are translated to public IPv4 addresses by middlebox network address translator devices embedded in the network operator's network, permitting the sharing of small pools of public addresses among many end sites. This shifts the NAT function and configuration thereof from the customer premises ... ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 16, 2020, 12:39am UTC](https://forums.plex.tv/t/hate-to-repeat/492427/20 "2020-02-16T00:39:19Z")
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