# Have Never Received Any Plex E-mails

**URL:** <https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725>\
**Category:** General Discussions\
**Created:** [February 13, 2020, 6:52am UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725 "2020-02-13T06:52:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![christianc18](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@christianc18](https://forums.plex.tv/u/christianc18)\
**Post date:** [February 13, 2020, 6:52am UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/1 "2020-02-13T06:52:48Z")

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I just noticed I have never received any type of e-mail from Plex. I’ve been missing out on the promos for lifetime. My e-mail on my account seems to be correct also. Was looking for help.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 13, 2020, 8:46am UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/2 "2020-02-13T08:46:25Z")

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Check the spam filter settings on your account.  
Your email provider doesn’t filter emails from plex by default.  
If necessary, put plex.tv into the “white list”.

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**Author:** ![christianc18](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@christianc18](https://forums.plex.tv/u/christianc18)\
**Post date:** [February 13, 2020, 4:23pm UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/3 "2020-02-13T16:23:14Z")

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I checked the spam filter, and it doesn’t seem to be included. Just in case I did add it to the white list. But I haven’t received an e-mail in years, and I’ve always checked the spam folder. I only receive maybe 1-2 spam e-mails a month, and its never been a plex e-mail. How would I know if it is working?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 13, 2020, 4:27pm UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/4 "2020-02-13T16:27:44Z")

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You could request a Plex ‘password reset’ email for instance.  
Open an ‘incognito’/‘private’ web browser tab,  
go to [https://www.plex.tv/](https://www.plex.tv/) ,  
‘Sign In’  
click on the link ‘Forgot Password?’

(But please only once or twice!)

If you eventually get the email, **don’t** click on the link inside, but delete the email.

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Another idea (Sorry for asking the obvious):  
Are you subscribed to the Plex newsletter at all?  
[https://app.plex.tv/desktop#!/settings/account](https://app.plex.tv/desktop#!/settings/account)

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**Author:** ![christianc18](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@christianc18](https://forums.plex.tv/u/christianc18)\
**Post date:** [February 13, 2020, 4:37pm UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/5 "2020-02-13T16:37:11Z")

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I did receive the password reset e-mail. I am subscribed to the newsletter, but have never received one.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 13, 2020, 4:37pm UTC](https://forums.plex.tv/t/have-never-received-any-plex-e-mails/541725/6 "2020-05-13T16:37:26Z")

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